HPOJ7000 Wide Format won't print

I have a HP Officejet 7000 printer that won't print. I have un-installed and re-installed the software many times in a network or/and USB connected formats. I am using an HP PC with Windows 7 64bit processor. When I install the printer and ask it to print a test page it responds by running though and ejecting a blank page. It has run okay in the past but when HP updated my PC, I lost the use or this printer. All the ink cartridge indicator lights are off so ink supply does not seem to be a problem. I have another all-in-one HP printer that works fine in Network mode. Anyone have suggestions?
**bleep** Roberts

I am sorry to hear that you are having an issue with the printer. Clearing paper jams, either real or false with the printer, require the same troubleshooting steps. I would look at this document here and go back through the machine and check to make sure that there are not any scraps of paper or other debris in the printer. I hope that this helps.
If you reach the end of the document and the issue persists, one is looking at product replacement.
If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form:
https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Similar Messages

HP Officejet 7500A Wide Format - Can't reset the paper size - won't print!!!

I have a new HP Officejet 7500A Wide Format All-in-one printer. I love it and have had no problems with it...until now. The other day I went into Photoshop and printed a 4x6 photo and now my printer will not allow me to print on 8.5X11. I have checked the paper size in Photoshop, Word, Excel, Acrobat...everything I used that day, but it all shows "letter" size paper in the properties. I also checked the printer utilities...letter size paper is selected.
But when I try to print, the printer and the computer both give me a "paper mismatch" error and my only option is to change the paper or cancel. I went back into photoshop again and was able to print a 4x6 photo again - once I put in 4x6 paper - but then I changed it back to an 8.5X11 size photo sheet and tried to print on letter size paper and..."paper mismatch'.
I changed the printer back to factory settings. Nothing. I just had to reset up my printer on my network, but it still won't print. I tried to re-install the printer software from the installation disk, but it won't install. It says "already installed".
HELP!!!!!! I honestly don't know what to do at this point!!!!!
Thanks in advance!!

I have struggled with a similer problem with my new 7500A. I've done all the things you did. I made sure I had all updates and the firm ware update. I spent time on the phone with a lady who meant well but clearly didn't know the product. I had a difficult time communicating with her. Her accent was in the way. This morning I realy didn't want to face another day of this struggle. As I walked into my studio I had a idea. Instead of going to the computer to try to solve my problem through menues, HP Customer Service and or communities. I went dirrectly to the printer. I turned the printer on, the little screen on the printer lit up I touched the arrow to go to the next screen of menus. I touched "Set Up" then scrolled down through the choices. I picked "Preferences". At the bottom of the list was.............. Media Width/Type Sensing (ON)............I promptly turned it (OFF) ......................I am printing as I was told I would be able to do prior to buying. I am not getting that anoying screen "Paper Mismatch" . The printer is printing now on my 12 x 12 stock regardless of the type. ie: cardstock, plain paper, colored paper, construction paper. I hope this helps some of you out there. Clearly HP was of "NO" help to me. I have read that others are installing HP 7000 drivers etc. I've solved the problem without going to those lengths, no thanks to HP.

Duplex printing in an Officejet 7110 wide format printer

Hi to the forum. I just purchased an Officejet 7110 wide format printer. I am trying to print both sides of the paper ( duplex ) manually as I have done with other HP printers but the print preferences do not have a "layout" tab and there is no other place I can find where I can select "print both sides". I can't do the old trick of manually typing in the odd numbered pages in the print dialog box since there is no option to type in multiple pages, just a range of pages. This is strange, since every printer I have ever use in the last 10 years allows simple duplexing by printing out the odd numbered pages, fliping the stack over and then printing out the even numbered pages. I can't believe that this new printer won't do that. What am I missing?

Hello Stargeezer63, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Custom paper size with HP Officejet 7500A Wide Format e-All-in-One Printer

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

How do I get my Macbook Pro to print with HP Officejet 7500a Wide Format printer

My Macbook Pro (Retina Display) seems to have a problem to print with the HP Officejet 7500a - Wide Format printer - Is it the OS X 10.10.2 causing the problem. It works when connected to the USB cable - but wireless print is a problem.

let's see-on printer control panel, you've pressed the right arrow, then "network" then "wireless" then "wireless setup wizard" then OK,
and the wireless capability has been turned on, yes? (I didn't know you could turn it off) -either press the wireless button, or press setup on the printer's control panel, then wireless menu, then touch "On". A blue light should be lit up.
Failing that, restart the wireless components-turn off router, then printer, then turn on router and then turn on printer. dunno what else to suggest
apparently, you can do a wireless test from the printer-right arrow, then network, then wireless, then wireless network test.. .
also see if there are any updates for your printer-there has been a firmware update for this printer from 2012-try that, there is also a software update for 10.10 apparently it adds direct wireless printing...
JB

Officejet 7000 Wide Format printing birds

Hello my new HP friends.
I have an Officejet 7000 wide format printer, connected to a jetdirect box to print via NDPS. The people in the office are complaining that the printer is printing out 'little birds'. These are of course the birds on the alignment pages. Apparently it prints 2 of these per day.
Why is the printer doing this every day? The pigeons are starting to mount up.
Thanks,
Phil

Hello MerlotLady,
The lines are indeed clearly visable and look like they are caused by the inkt not bleeding very well through the paper. In this case I would recommend using another paper. I checked the HP website for you and HP recommends using advanced paper. So any kind of HP Advanced Paper will do, either glossy or high gloss as long as it is from the HP Advanced line. A copy of the recomendation below. If this will not solved the problem, best thing to do is contacting your local HP support. Let me know if it helps.
"Advanced photo paper
Best for printing with HP 02, 38, 60, 110, 564, 920, or 940 inks; you get vivid, instantly dry, smudge- and water-resistant photos"
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

OfficeJet 7000 Wide Format Printer

I would like to buy the OfficeJet 7000 Wide Format printer if it meets my needs.
I want to be able to print addresses and some small graphics onto 9X12 catalog envelopes so as to not need labels. Does anyone know if this would work?
Thank you!

Hi AndersT,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Officejet 7000 Wide Format Printer and not working with Windows 8. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and download the appropriate software for you version of Windows. It will help you connect the printer and the computer to the same network.
Hope this is helpful.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Is there a plugin for CS6 that I need to download to get my HP Officejet 7612 Wide Format Printer to be compatible with my MacBook Pro that is running my CS6 program?

Is there a plugin for CS6 that I need to download to get my HP Officejet 7612 Wide Format Printer to be compatible with my MacBook Pro that is running my CS6 program?

HP Officejet 7612 mac updated drivers. You can download link.

HP Officejet 7500A Wide Format Printer from IPad

I would like to print 11" x 17" documents to our HP Officejet 7500A Wide Format from an IPad without access to a wireless network. I have downloaded the HP ePrint and PrinterControl apps and they don't have the 11" x 17" option. I was told by the HP Help Center that I need a 'third party' app. Anyone have any suggestions?

Unfortunately there is no way to print to the Officejet 7500A using your iPad without having access to a wireless network. The wireless network is how the iPad and printer comunicate with each other. If neither devices have any kind of network connection, then there is no way possible for them to communicate.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet 7500A Wide Format e-All-in-One Printer - E910a

HP Officejet 7500A Wide Format e-All-in-One Printer - E910 scaner & copy not workser:-MY4C8510F9

Hello bondcip ,
Welcome to the HP Forums.
I see that you are having an issue when attempting to Print on A3 paper.
What program are you printing from? Does this happen with Microsoft word or emails?
Run the HP Print and Scan Doctor and let me know if it finds any errors and what they are.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Wide format printing with Officejet7610 wide format printer

When setting up a print job needing 13" x 19" paper (A3+ paper size ), there is NO 13" x 19" (or A3+) paper size to select in the drop down list of paper sizes. The size doesn't seem to be recognized and yet the printer is a wide format printer and says it will handle up to 13" x 19" paper. I have tried printing out of Photoshop Elements, Picasa, and Windows Photo Viewer. There is no 13" x 19" paper size category. Whats happening here? Why can't I use a paper size that this HP 7610 wide format is supposed to handle? Thanks to all.

I have that same question with an Officejet 7000 Wide Format printer

I am looking for a new wide format desktop printer

After I upgraded to the new imac last year, my HP deskjet 9680 with rip software was no longer compatible with the os. I need a new printer which prints good quality wide format color prints which is compatible with adobe illustrator, and photoshop CS2-CS4. Any suggestions?

That's what wasn't real clear to me, I think Leopard had updated "drivers" and perhaps, not sure, firmware which is what I was interested in. I do not know that much about the Photosmart 8850. A few weeks ago my Designjet 10ps died and required about $500.00 to fix. That's a lot to swallow, so I looked into a replacement. The HP Photosmart Pro B9180 that I mentioned has a built-in calibration system which, if you are a photo printer, should be enough to get great photographs out of the box. However, because I need a proofer, the Efi RIP looks like a good companion for color matching. Unfortunately, it's going to set you and/or me back a grand. I don't see why the HP Photosmart 8850 wouldn't be a bad choice if you are planning for photographic printing, but if you need accurate color matching, step up to the Pro B9180. Epson has a nice 13x19 which combined with the ColorBurst RIP will deliver impressively. I can't recall the model, something like Epson 3800 Pro. The Epson might be a few dollars more, but either one will deliver nice results.

Printing Sizes for Office Jet 7000 and Office Jet 7500A Wide Format Printers

I have the Office Jet 7000 wide Format Printer and the Office Jet 7500 Wide format All In One Printer. Is there any way to customize the size of paper that you want to print Or can you only use the ones in the drop down menu. I do scrapbooking and would like the option to print full bleed 8 x 8 inch papers. I can print full bleed on the 7000, but I do not see an option for custom sizing.

I have the Office Jet 7000 wide Format Printer and the Office Jet 7500 Wide format All In One Printer. Is there any way to customize the size of paper that you want to print Or can you only use the ones in the drop down menu. I do scrapbooking and would like the option to print full bleed 8 x 8 inch papers. I can print full bleed on the 7000, but I do not see an option for custom sizing.

Problems Processing PDFs to Wide-Format Printer

I am having a very difficult time getting my PDF files to process and print to my wide format HP designjet 800 printer. The files are processing to the printer painfully slow if processing at all. My average PDF file appears to be about 4MB to 6MB. These files are image-heavy banners of about 54in x 15in created in Adobe Indesign CS3 with several layers and lots of images and text and are originally about 30MB as .indd files. I export the Indesign file to a high quality PDF. I tried to run the PDF's through a RIP software today (PhotoPrint) and got the same slow processing results. It was suggested that it may be the why I am exporting the Indesign files to PDF.
Anyone experience the same problem?

This is not a workflow question. Please repost in the Acrobat forum. However, it may be a question best asked to the maker of your RIP.

HP DesignJet 1050plus and HP OfficeJet 7000 wide format do not network plot/print with windows 7 64b

It is impossible to plot/print via network with HP DesignJet 1050plus and HP Officejet 7000 wide format. I use windows 7 64-bit. Please help. Thank you for your time.

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HPOJ7000 Wide Format won't print

Similar Messages

Maybe you are looking for