HPpsc 1215 all in one printer and cannot cancel all print jobs whatever I do.

One of the jobs just says it is deleting but it cannot seem to get rid of the job, which is holding everything else up.  I have tried everything I can think of to clear it.  Any ideas will be gratefully received.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00095908&lc=en&dlc=en&cc=us&product=412187
tecnical support for hp printing

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