Hpqdirec.exe – System error. The program can't start because ATL90.DLL is missing from your compute
Hello,
The following has only transpired recently. It concerns Windows 7 and my C6380 All-In-One.
It appears to be a registry issue. I am experienced and have tried even more than that listed below.
On launching the "HP Solution Centre", I receive the following error message:-
“Hpqdirec.exe – System error.
The program can’t start because ATL90.DLL is missing from your computer. Try reinstalling the program to fix this problem."
Are you able to advise on how I can resolve this issue. Clearly, I want to avoid a complete clean install of my PC.
What I have tried
- Complete Install, Reboot, Install of the HP Software
- Restore points
- Running virus scanners
- Windows "Start-up Repair"
, - Running RegZooka
I can think of a couple of possibilities here.
One, if this was an upgrade from XP or Vista, then it is possible that the file is just not there in the operating system. Or if some other uninstallation removed it unknowingly. Not likely but possible.
More likely, some sort of security software (firewall/antivirus/malware) blocked part of the installation. This could result in missing HP items and/or missing linkage to operating system necessities. You might try reinstalling with the security software disabled or off completely. At the minimum, with options to allow the HP installation full access during the install.
Hope that helps.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
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