Href="Outlook:Inbox" does not launch outlook in windows 7 when in Firefox. User gets some sort of protocol error

I have an application with a link to launch outlook. Client has upgraded to windows 7 and the link no longer works and produces a protocol error of some sort.

Using "Outlook" as a protocol is no longer support, not even in Internet Explorer (under Windows 7), as far as I know.
Thanks for asking.

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Good evening,
I recently installed an Exchange Server 2013 CAS / MB.
Until now, the server presented a few errors (mainly in the
event log) that does not seem to significantly influence functionality.
This week I published the server on the Internet and verified various malfunctions
related to the access from outside.
In particular from outside:
1 - OWA does not work with Windows integrated authentication, it works with the Forms based authentication;
2 - Outlook Anywhere does not work from internet.
I've done a lot of research and testing without success.
With regard to the first issue (which is not a priority but can relate to second one)
add that in Firefox I get a first authentication request. If
I enter credentials it ask again for identical authentication (repeatly), if I cancel it shows a second one that instead allows me access (are slightly different).
I assume that the first is the integrated Windows application and the second is basic authentication.
Internet Explorer shows me only the first authentication request and if I cancel shows blank page.
The problem is
priority 2:
Outlook connects without problems on LAN network, the Internet
seems to download the correct information
(autodiscover), but then does not connect
to the server (connection to Microsoft Exchange is unavailable).
If you manually edit the settings,
auto-configuration server returns as
a [email protected]. If I change
manually the server (and proxy settings
http), the result does not change.
- Setting information -
The server is installed
in the LAN network and is exposed on the Internet through
a firewall (Pat on port 443, et al. not 80)
on a public address.
The public and private DNS have been configured with a
host record (A) and two
CNAME (webmail and autodiscover).
The internal Outlook clients connect
with autodiscover and HTTPS /
NTLM / SSL (Outlook connectivity
status).
IMAP, SMTP, POP, ActiveSync function.
Exchange remote connectivity analizer retrieves Autodiscover information but doesn't pass test for RPC/HTTP access (it discard accesson
port 443 and try port 80, SPF isn't configured).
The navigation to the url
https://proxyexternalURL/rpc/rpcproxy.dll has the same behaviour like problem 1.
Test-OutlookConnectivity returns unmanaged error ('WARNING: An unexpected error has occurred and a Watson dump is being generated: Failed to find the probe result for invoke now request id -- and probe workdefinition id --').
Errors in eventviewer: 5011 - WAS (one time), 139 - MSExchange OWA (some not ripetitive), 3028 - MSExchangeApplicationLogic (every 6 hours), 106 - MSExchange common (many during working hour), 65535 - application (some at nighttime 00.00 - 03.00 a.m.), 1006
- MSExchangeDiagnostic (every 30 min), 6002 - MSExchange Mid-Tier Storage (about every 5 minutes), 5 - MSExcahnge Workload Management (one time).
Ask for further information.
- Cmdlet and Autodiscover output -
Get-OutlookAnywhere | fl name,*auth*,*ssl*,*host*
Name                               : Rpc (Default Web site)
ExternalClientAuthenticationMethod : Basic
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods           : {Basic, Ntlm, Negotiate}
SSLOffloading                      : True
ExternalClientsRequireSsl          : True
InternalClientsRequireSsl          : True
ExternalHostname                   : webmail.name_domain.test
InternalHostname                   : webmail.name_domain.test
Get-OutlookProvider | ft -autosize
Name   Server CertPrincipalName                     TTL
EXCH           msstd:webmail.name_domain.test        1
EXPR            msstd:webmail.name_domain.test        1
WEB
    1
Get-AutodiscoverVirtualDirectory | fl name,*auth*,*url*
Name                          : Autodiscover (Default Web site)
InternalAuthenticationMethods : {Basic, WSSecu.testy, OAuth}
ExternalAuthenticationMethods : {Basic, WSSecu.testy, OAuth}
LiveIdNegotiateAuthentication : False
WSSecu.testyAuthentication      : True
LiveIdBasicAuthentication     : False
BasicAuthentication           : True
DigestAuthentication          : False
WindowsAuthentication         : False
OAuthAuthentication           : True
AdfsAuthentication            : False
InternalUrl                   :
ExternalUrl                   :
Get-MapiVirtualDirectory | fl name,*auth*,*url*
Name                          : mapi (Default Web site)
IISAuthenticationMethods      : {Basic, Ntlm, Negotiate}
InternalAuthenticationMethods : {Basic, Ntlm, Negotiate}
ExternalAuthenticationMethods : {Basic, Ntlm, Negotiate}
InternalUrl                   : https://webmail.name_domain.test/mapi
ExternalUrl                   : https://webmail.name_domain.test/mapi
Autodiscover.xml
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
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      <DisplayName>user</DisplayName>
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      <AccountType>email</AccountType>
      <Action>settings</Action>
      <MicrosoftOnline>False</MicrosoftOnline>
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        <Type>EXCH</Type>
        <Server>72036b30-a4d4-4b42-9c39-445bd04c23a6@name_domain.test</Server>
        <ServerDN>/o=organization_name/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=72036b30-a4d4-4b42-9c39-445bd04c23a6@name_domain.test</ServerDN>
        <ServerVersion>73C082C8</ServerVersion>
        <MdbDN>/o=organization_name/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=72036b30-a4d4-4b42-9c39-445bd04c23a6@name_domain.test/cn=Microsoft Private MDB</MdbDN>
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        <AD>DC2.name_domain.test</AD>
        <ASUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</ASUrl>
        <EwsUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</EwsUrl>
        <EmwsUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</EmwsUrl>
        <EcpUrl>https://webmail.name_domain.test/ecp/</EcpUrl>
        <EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=name_domain.test</EcpUrl-um>
        <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=name_domain.test</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=name_domain.test</EcpUrl-mt>
        <EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=name_domain.test</EcpUrl-ret>
        <EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=name_domain.test</EcpUrl-sms>
        <EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=name_domain.test</EcpUrl-publish>
        <EcpUrl-photo>PersonalSettings/E.testAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=name_domain.test</EcpUrl-photo>
        <EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=name_domain.test</EcpUrl-tm>
        <EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&.testle=<.testle>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=name_domain.test</EcpUrl-tmCreating>
        <EcpUrl-tmE.testing>?rfr=olk&ftr=TeamMailboxE.testing&Id=<Id>&exsvurl=1&realm=name_domain.test</EcpUrl-tmE.testing>
        <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=name_domain.test</EcpUrl-extinstall>
        <OOFUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</OOFUrl>
        <UMUrl>https://webmail.name_domain.test/EWS/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://webmail.name_domain.test/OAB/e66d9a4a-6ed2-4512-b72f-522381524dd9/</OABUrl>
        <ServerExclusiveConnect>off</ServerExclusiveConnect>
        <CertPrincipalName>msstd:webmail.name_domain.test</CertPrincipalName>
      </Protocol>
      <Protocol>
        <Type>EXPR</Type>
        <Server>webmail.name_domain.test</Server>
        <SSL>On</SSL>
        <AuthPackage>Basic</AuthPackage>
        <ASUrl>https://webmail.name_domain.test/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://webmail.name_domain.test/ews/exchange.asmx</EwsUrl>
        <EmwsUrl>https://webmail.name_domain.test/ews/exchange.asmx</EmwsUrl>
        <EcpUrl>https://webmail.name_domain.test/ecp/</EcpUrl>
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        <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=name_domain.test</EcpUrl-aggr>
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        <UMUrl>https://webmail.name_domain.test/ews/UM2007Legacy.asmx</UMUrl>
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        <ServerExclusiveConnect>on</ServerExclusiveConnect>
        <CertPrincipalName>msstd:webmail.name_domain.test</CertPrincipalName>
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      <Protocol>
        <Type>WEB</Type>
        <Internal>
          <OWAUrl AuthenticationMethod="Basic, Fba">https://webmail.name_domain.test/</OWAUrl>
          <Protocol>
            <Type>EXCH</Type>
            <ASUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</ASUrl>
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        </Internal>
        <External>
          <OWAUrl AuthenticationMethod="Basic">https://webmail.name_domain.test/</OWAUrl>
          <Protocol>
            <Type>EXPR</Type>
            <ASUrl>https://webmail.name_domain.test/ews/exchange.asmx</ASUrl>
          </Protocol>
        </External>
      </Protocol>
      <Protocol>
        <Type>EXHTTP</Type>
        <Server>webmail.name_domain.test</Server>
        <SSL>On</SSL>
        <AuthPackage>Ntlm</AuthPackage>
        <ASUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</ASUrl>
        <EwsUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</EwsUrl>
        <EmwsUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</EmwsUrl>
        <EcpUrl>https://webmail.name_domain.test/ecp/</EcpUrl>
        <EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=name_domain.test</EcpUrl-um>
        <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=name_domain.test</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=name_domain.test</EcpUrl-mt>
        <EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=name_domain.test</EcpUrl-ret>
        <EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=name_domain.test</EcpUrl-sms>
        <EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=name_domain.test</EcpUrl-publish>
        <EcpUrl-photo>PersonalSettings/E.testAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=name_domain.test</EcpUrl-photo>
        <EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=name_domain.test</EcpUrl-tm>
        <EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&.testle=<.testle>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=name_domain.test</EcpUrl-tmCreating>
        <EcpUrl-tmE.testing>?rfr=olk&ftr=TeamMailboxE.testing&Id=<Id>&exsvurl=1&realm=name_domain.test</EcpUrl-tmE.testing>
        <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=name_domain.test</EcpUrl-extinstall>
        <OOFUrl>https://webmail.name_domain.test/EWS/Exchange.asmx</OOFUrl>
        <UMUrl>https://webmail.name_domain.test/EWS/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://webmail.name_domain.test/OAB/e66d9a4a-6ed2-4512-b72f-522381524dd9/</OABUrl>
        <ServerExclusiveConnect>On</ServerExclusiveConnect>
        <CertPrincipalName>msstd:webmail.name_domain.test</CertPrincipalName>
      </Protocol>
      <Protocol>
        <Type>EXHTTP</Type>
        <Server>webmail.name_domain.test</Server>
        <SSL>On</SSL>
        <AuthPackage>Basic</AuthPackage>
        <ASUrl>https://webmail.name_domain.test/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://webmail.name_domain.test/ews/exchange.asmx</EwsUrl>
        <EmwsUrl>https://webmail.name_domain.test/ews/exchange.asmx</EmwsUrl>
        <EcpUrl>https://webmail.name_domain.test/ecp/</EcpUrl>
        <EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=name_domain.test</EcpUrl-um>
        <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=name_domain.test</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=name_domain.test</EcpUrl-mt>
        <EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=name_domain.test</EcpUrl-ret>
        <EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=name_domain.test</EcpUrl-sms>
        <EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=name_domain.test</EcpUrl-publish>
        <EcpUrl-photo>PersonalSettings/E.testAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=name_domain.test</EcpUrl-photo>
        <EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=name_domain.test</EcpUrl-tm>
        <EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&.testle=<.testle>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=name_domain.test</EcpUrl-tmCreating>
        <EcpUrl-tmE.testing>?rfr=olk&ftr=TeamMailboxE.testing&Id=<Id>&exsvurl=1&realm=name_domain.test</EcpUrl-tmE.testing>
        <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=name_domain.test</EcpUrl-extinstall>
        <OOFUrl>https://webmail.name_domain.test/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://webmail.name_domain.test/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://webmail.name_domain.test/OAB/e66d9a4a-6ed2-4512-b72f-522381524dd9/</OABUrl>
        <ServerExclusiveConnect>On</ServerExclusiveConnect>
        <CertPrincipalName>msstd:webmail.name_domain.test</CertPrincipalName>
      </Protocol>
    </Account>
</Response>
</Autodiscover>
Get-OwaVirtualDirectory | fl name,*auth*,*url*
Name                          : owa (Default Web Site)
ClientAuthCleanupLevel        : High
InternalAuthenticationMethods : {Basic, Fba}
BasicAuthentication           : True
WindowsAuthentication         : False
DigestAuthentication          : False
FormsAuthentication           : True
LiveIdAuthentication          : False
AdfsAuthentication            : False
OAuthAuthentication           : False
ExternalAuthenticationMethods : {Basic}
Url                           : {}
SetPhotoURL                   :
Exchange2003Url               :
FailbackUrl                   :
InternalUrl                   : https://webmail.name_domain.test/
ExternalUrl                   : https://webmail.name_domain.test/

Follow the results of the test
Outlook Anywhere (RPC over HTTP).
Has been used an account for which
outlook anywhere works. The account
for which the outlook anywhere does not work is
an administrative account and therefore
can not be used in the test.
Autodiscovery returns the
same result for both mailbox.
I'm testing RPC/HTTP connectivity.
Testing RPC over HTTP has not been exceeded.
Test steps
Microsoft connectivity Analyzer is attempting to test the Autodiscover service for user_test@domain_name.test.
Test the Autodiscover service has not been exceeded.
Test steps
I'm trying to contact the Autodiscover service with each method available.
I was not able to contact the Autodiscover service with no method.
Test steps
I'm trying to test the possible URL for the Autodiscover service https://domain_name.test/AutoDiscover/AutoDiscover.xml
The test of this potential URL for the Autodiscover service has not been exceeded.
Test steps
I'm trying to resolve the host name domain_name. DNS test.
I was able to resolve the host name.
IP addresses are returned: xxx.yyy.zzz.www
I'm testing the TCP port 443 on the host domain_name. tests to check that is open and listening.
The door has been opened properly.
I'm testing the validity of your SSL certificate.
The SSL certificate has not exceeded one or more validation controls.
Test steps
Microsoft connectivity Analyzer is attempting to obtain the SSL certificate from the remote server domain_name. test on port 443.
Microsoft connectivity Analyzer got the remote SSL certificate.
Remote certificate subject: E = it_staff@domain_name.test, CN = * domain_name. test, OU = it staff, O = domain_name, L = city, S = state, C = test issuer: E = it_staff@domain_name.test, CN = * domain_name. test, OU = it staff, O = domain_name,
L = city, S = state, C = test.
I am validating the certificate name.
I could not validate the certificate name.
More info about this issue and how to resove it
The host name domain_name. testing does not match any name found on the certificate and server = it_staff@domain_name.test, CN = * domain_name. test, OU = it staff, O = domain_name, L = city, S = state, C = test.
I'm trying to test the possible URL for the Autodiscover service https://autodiscover.domain_name.test/AutoDiscover/AutoDiscover.xml
The test of this potential URL for the Autodiscover service has not been exceeded.
Test steps
I'm trying to resolve the host name autodiscover. domain_name. DNS test.
I was able to resolve the host name.
IP addresses are returned: xxx.yyy.zzz.kkk
I'm testing the TCP port 443 on the host autodiscover. domain_name. tests to check that is open and listening.
The door has been opened properly.
I'm testing the validity of your SSL certificate.
The SSL certificate has not exceeded one or more validation controls.
Test steps
Microsoft connectivity Analyzer is attempting to obtain the SSL certificate from the remote server autodiscover. domain_name. test on port 443.
Microsoft connectivity Analyzer got the remote SSL certificate.
Other details
Remote certificate subject: CN = webmail. domain_name. test, OU = it staff, O = domain_name, L = city, S = city, C = test issuer: CN = domain_name-DC1-CA, DC = domain_name, DC = test.
I am validating the certificate name.
I validated the certificate name.
Other details
I found the host name autodiscover. domain_name. test in the voice of the alternative name of the certificate object.
Elapsed time: 1 ms.
I am validating the reliability of certificates.
I was not able to validate the reliability of the certificate.
Test steps
Microsoft connectivity Analyzer is attempting to generate certificate chains to a certificate CN = webmail. domain_name. test, OU = it staff, O = domain_name, L = city, S = city, C = test.
I failed to build a certificate chain for the certificate.
Other details
Failed to generate the certificate chain.
May be missing the required intermediate certificates.
I'm trying to contact the Autodiscover service using the HTTP redirect method.
I was not able to contact the Autodiscover service using the HTTP redirect method.
Test steps
I'm trying to resolve the host name autodiscover. domain_name. DNS test.
I was able to resolve the host name.
IP addresses are returned: xxx.yyy.zzz.kkk
I'm testing the TCP port 80 on the host autodiscover. domain_name. tests to check that is open and listening.
The specified port is blocked, is not listening or doesn't produce the expected response.
More info about this issue and how to resove it
I encountered a network error while communicating with the remote host.
I'm trying to
find the
SRV DNS record _audiscover._tcp.domain_name.test.
I failed to find
the SRV record of the
Autodiscover service
in DNS.
Some clarifications:
1 - xxx.yyy.zzz.www and xxx.yyy.zzz.kkk
are two static public addresses
of which only the latter exposes Exchange services;
2 - The certificate
*. Domain_name.test is not related
to Exchange services;
3 -I imported the certificate
of the issuing CA on the standalone test PC to validate the certificate.
3- The port 80 is not open and are not published SRV records.
Best regards.

Latest iTunes Setup Does Not Recognize Outlook 2010

I recently had to put in a new HDD in my Dell Laptop (WinXP Pro) and just finished installing iTunes v10.1.1.4 but in trying to setup a sync with my iPhone 3GS (which has all my music, contacts, calendars etc.), iTunes does not seem to find my new installation of MS Office Pro 2010...more specifically, Outlook 2010.
Is there something I'm missing in terms of getting iTunes to recognize that I have Outlook 2010 installed so I can sync my iPhone to my laptop?
Thanks for your help.

Greetings.
I am using the 32-bit version of Outlook 2010 on my Win7 64-bit system. I had no problems with MobileMe and I thought (that is what I get for thinking) the migration would be somewhat painless. Not the case. I see the adin for iCloud in Outlook and it is enabled, however, iCloud does not see Outlook 2010. Trying to follow HELP at Apple, is like a dog chasing it's tail. Round and round with no answers.

Desktop manager does not recognize Outlook 2003.

Hello everyone,
We have an Exchange server but use POP3 accounts individually on the users also.
I have installed this software (desktop manager) many times with other clients and never had an issue.
On this particular user using Blackberry 9550 v5.0.0.713 I have installed and then uninstalled desktop manager 6.0 because it saw that we had Exchange and automatically assumed Enterprise Server was present, when I chose not to use Enterprise account, it did not see Outlook as a choice to synchronize with.
I then removed 6.0 removed user settings, restarted and installed Desktop Mangager 5.01 sp1. I chose the option for personal mail. The synchronize configuration still does not list Outlook as a choice to configure.
Has anyone else run into this?
I found a post that said to make sure that Wireless Sync is off and it is.
Help please,
Jeanne

Hey giaierj,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing a detect in repair in Microsoft Outlook?
For more information about Detect and Repair: www.blackberry.com/btsc/KB02403
After you perform this step, then try to setup the synchronization.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Href="Outlook:Inbox" does not launch outlook in windows 7 when in Firefox. User gets some sort of protocol error

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