HRMD_A Scheduler is in state "not ready"
I am using IDOC type HRMD_A to upload data for infotype IT0002 & IT0006. The IDOCs go in to status 51 with message 'Scheduler is in state "not ready"'
I am able to upload data for other data objects using IDOCs correctly.
Please advice how to overcome this error message.
Dear Ibrahim,
this error message can appear if a certain BADI implementation is activated for BADI HRALE00INBOUND_IDOC. This is the case e.g. in one of the IDES environments.
You can go into transaction SE18 and select BADI Name, enter HRALE00INBOUND_IDOC and select Enhancement Implementation->Overview from the menu. Here, there is one highlighted (yellow) implementation that you need to select (doubleclick). Then, you need to change to edit mode, ignore the warning, and select Implementation->Deactivate from the menu and save. I had to exercise the last steps twice. I hope that helps.
Similar Messages
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Hi
I have a CUCM 8.5 and UCCX 8.5 workingwithout problems, but now the customer wants his agents never stay in state "Not ready" no matter the event, the agent never can stay in not ready state.
Any idea if i can do this?
RegardsOK - you mean not go automatically into work at the end of the call? Disable 'Automatic Work' on the CSQs in AppAdmin.
If you mean not go automatically into 'not ready' when a call is missed, you can set the 'Agent State after Ring No Answer*' setting to 'Ready', but this is generally a very bad idea.
Aaron -
Agents in not ready state too long drops calls.
Using CRS 4.0(3) with agent desktop.
Issue is that when agents go to lunch they go into the not-ready state until they come back from lunch. Upon coming back from lunch, they proceed to go ready and then they start dropping calls as they come into the que.
If you log out completely and close the application when you leave for lunch versus going not ready for an extended period of time the issue does not appear when you log back in.
Any ideas?Update on this. I looked at the control center and saw that my server was in partial service. I verified the service was the JTAPI subsystem.
I ran the JTAPI update client tool from this link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml
and saw the version of JTAPI between the CCM and the IPCC server were off. I updated both IPCC servers to the same version of call manager and will now hold to do some testing. -
Cisco Agents goes to Not ready state
Hi,
I have use IPCC ver:4.0(5) SR01ES09_Build095.
We have encountered that our cisco agents automatically change state and it will goes from log-in state to Not ready state.
what was the solution where i have to check the logs.
regards
SalmanHi Salman-ahmad,
This could be the way you have your agents or CSQ configured, you can configure IPCC to have them to automatically goto Not ready or stay in ready. Have you check your system parameter's?
Under RMCM Subsystem, click the resource link on the left hand side,
there is a "automatically Available" radio box you need to select.
Otherwise you maybe hitting this bug.... Are these your symptom's?
CSCsf11662 Bug Details
Agent goes to Not Ready after making Outbound call from Ready state
Symptom:
Agent makes outbound call from ICD extension (to a non-ICD extension), when
the agent finishes the call, they go into Not Ready state when they expect
to be returned to Ready state.
Conditions:
- Cisco Customer Response Solutions (CRS) 4.0(3)
- Agent makes outbound call from ICd extension whilst in Work state (after just finishing an incoming ICD call).
- Agent places the outbound call on Hold at some stage during the call.
Workaround:
If the above scenario occurs, Agent needs to manually change to Ready state.
HTH, Please rate if so
Regards,
Justin -
CTIOS agent goes in the Not Ready state randomly
Hi all,
It is a UCCE system version 7.0 with CTIOS Agent Desktop.
I have one agent that is being put in the Not Ready state randomly and he can then re-put himself in the ready state.
I have checked the following logfiles: ctios client, ctios server, cti server and I haven't found relevant information, all what I found was the timestamps when this agent was put in the Not Ready state.
In the UCM pim logfile I found the below:
9:38:59 pg1A-pim1 Trace: [ 4608]CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
CallID = 39182119 DeviceID = 3942 DeviceType = Static
ReleasingDevice = 3942
LocalState = NONE
Cause = EC_NONE
Does the above mean that the connection from ICM to the agent phone has been lost and this caused the agent state to become Not Ready?
Your help is highly appreciated.
Thank you in advance.
LaraHi,
can you also attach the above mentioned logfiles? We might be able to find something interesting in them. Thanks. G. -
Agent State Display - Can you highlight when an agent is Not Ready
Hello...
My customer is looking for a way to highlight when an agent has gone in to the "Not Ready" state... their preference would be to change the font color to red in the supervisor desktop display in the Agents - Team State section, but they are open to ther ideas as well. We are currently running UCCx 7.0(1) with CAD/CSD 6.6(1)
Screen shot of supevisor desktop attached
Thanks,
CraigI am not sure if highlighting the agents when the state is changed is possible in CSD.
However I am curious to know why is there a specific need to highlight the agent when you already see the status going to RED from GREEN during not ready state ?
Regards
Anuj -
Agent reserved state set to Not Ready
HI
I get this error very randomly on CAD with one agent .
"your agent state has been set to not ready by the pim because some calls were routed to you and haven't been received.Please ask your administrator for help."
no issue with agent desk settings,device target or with PG user.
>login on different phones still same issue.
please suggest.Now we are getting this error on multiple agents randomly.
we found this error on cmpg
15:25:06:620 pg4A-pim1 Trace: FreePreRoutedCall: Head Inst: N26008 CreatedByPreCall: T PeriphCID: -1 Queue Count: 0 RouterCallKey=(149897/92397)
15:25:08:088 pg4A-pim1 Trace: TelephonyDriver::CSTASupervisorAssist: No dialed number for ID -1
15:25:08:088 pg4A-pim1 Trace: DeskLinkPeripheral::SetAlert - (TelephonyDriver::CSTASupervisorAssist) Setting ERROR Alert #9 - 15:25:8 DialedNumber -
Hp laser jet m1005 mfp is in initializing state not coming to ready how can i solve it
hp laser jet m1005 mfp is in initializing state not coming to ready how can i solve it
Me too. I have this exact same problem. Can anyone help?
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Firefox beta 35 not ready for prime time.
I have spent the entire weekend trying to get the Firefox beta 35 to work. What I have found is that *all* extensions fail to work with the exception of Places Maintenance. I can not download any extension Firefox is so famous for. The error is something like "cannot install 'plugin-name' in it's current state." Enabling any extension require a FF restart, even Places Maintenance. Trying to remove an extension fails and must be done manually.
I am on Windows 7 Premium desktop Firefox, 32 bit. I "committed" myself to FF 35 last night (which meant clearing history and cache on exit because the extension "Expire History by Days" was no longer working), when I discovered that 35 was not playing nice with some sites using Flash. It was a capricious thing. Many sites worked as normal but some would not render at all. Examples:
http://www.wunderground.com/US/WI/La_Crosse.html
http://www.weather.com/weather/5day/l/Hustler+WI+54637:4:US
First time I have has a problem with a Firefox beta, but it is definitely not ready for prime time. I realize FF is attempting to get away from what we are calling "Proprietary add-ons" but FF 35 in its present state will just fill the Moz Support forums with millions of complaints (guess I am one of the first). I have at present 1 extension (the only one that works on 35), the above mentioned "Places Maintenance."
I thought you might like this report as "user input." God knows I have tried...I must have downloaded 35 at least a dozen times and then been forced back to 34.0.5. So I am back on 34.0.5
I have submitted a bug report here:
https://bugzilla.mozilla.org/show_bug.cgi?id=1108196
Let me know if anyone else is having these problems or anyone needs more information. I'd love to help fix this. I know some of you good support people have probably tried 35. Are you having the same difficulties?
Below is my (34.0.5 but the same as I had on 35 last night with the exception of "Version") trouble shooting information minus a million entries for my printer:
Application Basics
Name: Firefox
Version: 34.0.5
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Places Maintenance
Version: 1.3
Enabled: false
ID: [email protected]
Graphics
Adapter Description: NVIDIA GeForce 9400 GT
Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um
Adapter RAM: 1024
ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 300
Device ID: 0x0641
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 12-19-2013
Driver Version: 9.18.13.3221
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 304619da
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 9400 GT Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.search.suggest.enabled: false
browser.search.useDBForOrder: true
browser.sessionstore.enabled: false
browser.sessionstore.max_tabs_undo: 0
browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
browser.startup.homepage: http://www.wcwcw.com/
browser.startup.homepage_override.buildID: 20141126041045
browser.startup.homepage_override.mstone: 34.0.5
browser.tabs.loadInBackground: false
browser.urlbar.autocomplete.enabled: false
dom.indexedDB.enabled: false
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 34.0.5
font.internaluseonly.changed: false
general.autoScroll: false
gfx.direct3d.last_used_feature_level_idx: 1
keyword.URL: https://www.google.com/search?q=
media.gmp-gmpopenh264.lastUpdate: 1413301734
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1417991594
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1418059778
places.history.expiration.transient_current_max_pages: 80511
plugin.disable_full_page_plugin_for_types: application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfdf,application/pdf
plugin.importedState: true
plugin.state.np32dsw: 1
plugin.state.npdeployjava: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppdf: 2
plugin.state.npwatweb: 2
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.sessions: false
privacy.cpd.cache: false
privacy.cpd.cookies: false
privacy.cpd.offlineApps: true
privacy.cpd.sessions: false
privacy.popups.showBrowserMessage: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1415513129
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------Just for the record I'm using Fx35b1 with lots of plug-ins and extensions with absolutely no problems now or for quite a long time.
-
Netctl fails with "link is not ready"
Hi all
I was hoping that you can help me out! I'm new to archlinux so please accept my apologies if I've missed something obvious.
I've just setup a new archlinux system on my HP N40L according to the archwiki beginner's guide and this btrfs guide.
I want to automatically connect to the internet with a static ip via ethernet cable.
netctl setup
cp /etc/netctl/examples/ethernet-static /etc/netctl/ethernet
nano /etc/netctl/ethernet
netctl start ethernet
netctl profile
Description='A basic static ethernet connection'
Interface=enp2s0
Connection=ethernet
IP=static
Address=('192.168.1.212/24')
#Routes=('192.168.0.0/24 via 192.168.1.2')
Gateway='192.168.1.1'
DNS=('62.24.128.17')
## For IPv6 autoconfiguration
#IP6=stateless
## For IPv6 static address configuration
#IP6=static
#Address6=('1234:5678:9abc:def::1/64' '1234:3456::123/96')
#Routes6=('abcd::1234')
#Gateway6='1234:0:123::abcd'
journalctl output
Jul 21 21:52:50 arch network[340]: Starting network profile 'ethernet'...
Jul 21 21:52:50 arch kernel: tg3 0000:02:00.0: irq 43 for MSI/MSI-X
Jul 21 21:52:51 arch kernel: IPv6: ADDRCONF(NETDEV_UP): enp2s0: link is not ready
Jul 21 21:52:56 arch network[340]: No connection on interface 'enp2s0'
Jul 21 21:52:57 arch network[340]: Failed to bring the network up for profile 'ethernet'
Jul 21 21:52:57 arch systemd[1]: [email protected]: main process exited, code=exited, status=1/FAILURE
Jul 21 21:52:57 arch systemd[1]: Failed to start A basic static ethernet connection.
Jul 21 21:52:57 arch systemd[1]: Unit [email protected] entered failed state.
dmesg output for ethernet card module
[ 4.576037] tg3.c:v3.130 (February 14, 2013)
[ 4.621520] tg3 0000:02:00.0 eth0: Tigon3 [partno(BCM95723) rev 5784100] (PCI Express) MAC address a0:b3:cc:df:1e:7f
[ 4.621526] tg3 0000:02:00.0 eth0: attached PHY is 5784 (10/100/1000Base-T Ethernet) (WireSpeed[1], EEE[0])
[ 4.621530] tg3 0000:02:00.0 eth0: RXcsums[1] LinkChgREG[0] MIirq[0] ASF[0] TSOcap[1]
[ 4.621533] tg3 0000:02:00.0 eth0: dma_rwctrl[76180000] dma_mask[64-bit]
[ 31.196779] tg3 0000:02:00.0: irq 43 for MSI/MSI-X
I can connect if I use these commands so there's no physical problem with hardware.
ip link set enp2s0 up
ip addr add 192.168.1.200/24 dev enp2s0
ip route add default via 192.168.1.1
or
systemctl start dhcpcd@enp2s0
I also tried to bring the interface up first.
ip link set enp2s0 up
netctl start ethernet
journalctl output
Jul 21 22:00:47 arch network[438]: Starting network profile 'ethernet'...
Jul 21 22:00:47 arch network[438]: The interface of network profile 'ethernet' is already up
Jul 21 22:00:47 arch systemd[1]: [email protected]: main process exited, code=exited, status=1/FAILURE
Jul 21 22:00:47 arch systemd[1]: Failed to start A basic static ethernet connection.
systemctl output
UNIT LOAD ACTIVE SUB DESCRIPTION
proc-sys...t_misc.automount loaded active waiting Arbitrary Executable File Formats File System Automount Point
sys-devi...und-card0.device loaded active plugged GF119 HDMI Audio Controller
sys-devi...et-enp2s0.device loaded active plugged NC107i Integrated PCI Express Gigabit Server Adapter
sys-devi...-sda-sda1.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...-sda-sda2.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...block-sda.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...tty-ttyS0.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS0
sys-devi...tty-ttyS1.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS1
sys-devi...tty-ttyS2.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS2
sys-devi...tty-ttyS3.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS3
sys-module-configfs.device loaded active plugged /sys/module/configfs
sys-subs...es-enp2s0.device loaded active plugged NC107i Integrated PCI Express Gigabit Server Adapter
-.mount loaded active mounted /
dev-hugepages.mount loaded active mounted Huge Pages File System
dev-mqueue.mount loaded active mounted POSIX Message Queue File System
sys-kernel-config.mount loaded active mounted Configuration File System
sys-kernel-debug.mount loaded active mounted Debug File System
tmp.mount loaded active mounted Temporary Directory
systemd-...ord-console.path loaded active waiting Dispatch Password Requests to Console Directory Watch
systemd-...ssword-wall.path loaded active waiting Forward Password Requests to Wall Directory Watch
dbus.service loaded active running D-Bus System Message Bus
[email protected] loaded active running Getty on tty1
[email protected] loaded failed failed A basic static ethernet connection
sshd.service loaded active running OpenSSH Daemon
systemd-journald.service loaded active running Journal Service
systemd-logind.service loaded active running Login Service
systemd-remount-fs.service loaded active exited Remount Root and Kernel File Systems
systemd-sysctl.service loaded active exited Apply Kernel Variables
systemd-...es-setup.service loaded active exited Recreate Volatile Files and Directories
systemd-...-trigger.service loaded active exited udev Coldplug all Devices
systemd-udevd.service loaded active running udev Kernel Device Manager
systemd-update-utmp.service loaded active exited Update UTMP about System Reboot/Shutdown
systemd-...sessions.service loaded active exited Permit User Sessions
systemd-...le-setup.service loaded active exited Setup Virtual Console
dbus.socket loaded active running D-Bus System Message Bus Socket
dmeventd.socket loaded active listening Device-mapper event daemon FIFOs
lvmetad.socket loaded active listening LVM2 metadata daemon socket
systemd-initctl.socket loaded active listening /dev/initctl Compatibility Named Pipe
systemd-journald.socket loaded active running Journal Socket
systemd-shutdownd.socket loaded active listening Delayed Shutdown Socket
systemd-...d-control.socket loaded active listening udev Control Socket
systemd-udevd-kernel.socket loaded active running udev Kernel Socket
basic.target loaded active active Basic System
cryptsetup.target loaded active active Encrypted Volumes
getty.target loaded active active Login Prompts
graphical.target loaded active active Graphical Interface
local-fs-pre.target loaded active active Local File Systems (Pre)
local-fs.target loaded active active Local File Systems
multi-user.target loaded active active Multi-User System
network.target loaded active active Network
paths.target loaded active active Paths
remote-fs.target loaded active active Remote File Systems
sockets.target loaded active active Sockets
sound.target loaded active active Sound Card
swap.target loaded active active Swap
sysinit.target loaded active active System Initialization
timers.target loaded active active Timers
systemd-...iles-clean.timer loaded active waiting Daily Cleanup of Temporary Directories
LOAD = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB = The low-level unit activation state, values depend on unit type.
58 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.
My modem router (192.168.1.1) handles DNS and DHCP (192.168.1.2 - 192.168.1.254).
I tried change the address pool to 192.168.1.2 - 192.168.1.253 and setting my computer's ip to 192.168.1.254 to avoid possible conflicts but this made no difference.
I have only installed packages from the base group and the packages openssh, amd-ucode and btrfs-progs.
thanks for the help - hopefully it's something simple I've missed
EDIT
I've found out that the following works
pacman -S ifplugd
systemctl start [email protected]
does anyone know why the beginner's guide wasn't working for me? is there a bug with netctl?
Last edited by tadetter (2013-07-22 22:11:17)Thanks for the pointer Lone_Wolf.
I've opted for the method you linked to as it means I can remove netctl and ifplugd.
[Unit]
Description=Wired Static IP Connectivity
Wants=network.target
Before=network.target
BindsTo=sys-subsystem-net-devices-enp2s0.device
After=sys-subsystem-net-devices-enp2s0.device
[Service]
Type=oneshot
RemainAfterExit=yes
ExecStart=/usr/bin/ip link set dev enp2s0 up
ExecStart=/usr/bin/ip addr add 192.168.1.254/24 dev enp2s0
ExecStart=/usr/bin/ip route add default via 192.168.1.1
ExecStop=/usr/bin/ip addr flush dev enp2s0
ExecStop=/usr/bin/ip link set dev enp2s0 down
[Install]
WantedBy=multi-user.target
I guess this is a solution sorts, although the original issue remains unsolved.
Is it worth cross posting to netctl on git?
Last edited by tadetter (2013-07-22 22:11:38) -
Solaris 8 on netra T1 error - drive not ready
Hi I am hoping someone can help shed light on a problem we have encountered. I inherited a couple of very old netra t1 with solaris 8 on them. We had a major power outage whcih resulted in an issue with this server coming backup. On first looking at it i was able to get into the server via lom command prompt, i ran the power down command to gracefully shutdown and reboot but on starting backup the server is reporting 'drive not ready' and just hangs at this point.
apologies but i am a solaris novice, any help would be much appreciated. I am hoping this is something trivial....
thanks.Just to update we suffered another power outage and returned to look at hte server to find different error messages appearing, this time the server was giving me the option to try and boot or go into single user mode, which i did and ran the metastat and got the following:-
# metastat
d50: Mirror
Submirror 0: d0
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 43846353 blocks
d0: Submirror of d50
State: Okay
Size: 43846353 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
Error for Command: load/start/stop Error Level: Retryable
Requested Block: 0 Error Block: 0
Vendor: SEAGATE Serial Number:
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
offline
c0t0d0s0 0 No Okay
d51: Mirror
Submirror 0: d1
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 8389656 blocks
d1: Submirror of d51
State: Okay
Size: 8389656 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s1 0 No Okay
d53: Mirror
Submirror 0: d3
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 4194828 blocks
d3: Submirror of d53
State: Okay
Size: 4194828 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s3 0 No Okay
d54: Mirror
Submirror 0: d4
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 8340543 blocks
d4: Submirror of d54
State: Okay
Size: 8340543 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s4 0 No Okay
d55: Mirror
Submirror 0: d5
State: Okay
Pass: 1
Read option: roundrobin (default)
Write option: parallel (default)
Size: 6292242 blocks
d5: Submirror of d55
State: Okay
Size: 6292242 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c0t0d0s5 0 No Okay
d10: Concat/Stripe
Size: 43846353 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s0 0 No
d11: Concat/Stripe
Size: 8389656 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s1 0 No
d13: Concat/Stripe
Size: 4194828 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s3 0 No
d14: Concat/Stripe
Size: 8340543 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s4 0 No
d15: Concat/Stripe
Size: 6292242 blocks
Stripe 0:
Device Start Block Dbase
c0t1d0s5 0 No -
Agent going to not ready after call hangup, Siebel CRM Connector, reason code 50002
Hi Everyone,
We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 using
Cisco Unified CRM connector
On daily basis we are receiving about 100 incidents that Agents goes to not ready after
talking to customer. and the reporting gives the reason code 50002.
As per Cisco its because of CTI server Failure/Agent desktop closed/network Problem. But
In real there is no network issue, Agent not closing the Agent desktop. Also if this is
the case agent should be logged out but in pratical its stays logged in but moved to
not-ready state(Reason 50002)
It could be miss communication between UCCE and Siebal CRM connector.
One more thing its not happening with one customer only it happening in many deployment on
Version 8. Especially the one integrated with Siebel.
If anyone face the same issue please share the experience and the solution if found any!
Regards,
Atif TanveerAtif,
If memory serves me right, CTI events are controlled and communicated by Siebel connector. So when your users close Siebel or any other CTI controlling connector this will be same as closing CTIOS or CAD without proper logoff. This will keep the phone out of synch and keep the user automatically into not ready to prevent any callers going to this device.
Simple answer you have to train users and make sure they close Close applications properly.
Thanks,
Baseer. -
Is there a setting in UCCX for long an agent phone rings before it sets him to NOT READY?
Greetings,
This is a new install, version 8.5.1.11..2-22, and we're in the testing phase. So, when calls are presented to an agent the phone rings for about 3 seconds (maybe 5) and then the agent is placed in the NOT READY state on the CAD and the call is presented to the next available agent. And the same thing happens, his phone rings for about 3 seconds (maybe 5) and then he's placed on NOT READY and if there is another agent the pattern repeats.
IF you have the phone set to auto-answer with speakerphone - the call connects
IF the agent is fast enough to answer via the CAD gui - the call connects
So, I'm thinking there must be a setting buried somewhere we've missed on how long the agent phone will ring before the system puts him on NOT READY. Or could it be something else?
Thanks for your time and attention!
KeithThe script is the culprit. So do I get credit for correctly answering my own question?
-
Hello all,
We have configured JDBC Sender Adapter which fetches around 10K records with poll interval 1hr from DB2 System .
It was working fine,suddenly it started throwing an exception in Adapter Monitoring :
Error during conversion of query result to XML: java.sql.SQLException: Cursor state not valid.
It is not fetching any records.
Without changing any configurations when we tried to fetch to around 1000 records it's working fine.
For 10K records same exception persists
What could be the reason ?How to resolve this issue?
regards
GangaPrasadHello Christophe ,
Trace in VA :::
Date : 05/09/2008
Time : 11:45:57:750
Message : Unexpected error converting database resultset to XML, reason: java.sql.SQLException: Cursor state not valid.
at java.lang.Throwable.<init>(Throwable.java:194)
at java.lang.Exception.<init>(Exception.java:41)
at java.sql.SQLException.<init>(SQLException.java:40)
at com.ibm.as400.access.JDError.throwSQLException(JDError.java:389)
at com.ibm.as400.access.JDError.throwSQLException(JDError.java:366)
at com.ibm.as400.access.AS400JDBCResultSet.getValue(AS400JDBCResultSet.java:3580)
at com.ibm.as400.access.AS400JDBCResultSet.getString(AS400JDBCResultSet.java:3223)
at sun.reflect.GeneratedMethodAccessor459222074.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:309)
at com.sap.aii.adapter.jdbc.sql.jdbctrace.TraceInvocationHandler.invoke(TraceInvocationHandler.java:45)
at com.sap.aii.adapter.jdbc.sql.jdbctrace.$Proxy254.getString(Unknown Source)
at com.sap.aii.adapter.jdbc.JDBC2XI.convert2XML(JDBC2XI.java:954)
at com.sap.aii.adapter.jdbc.JDBC2XI.invoke(JDBC2XI.java:492)
at com.sap.aii.af.service.scheduler.JobBroker$Worker.run(JobBroker.java:475)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:99)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:119)
Severity : Error
Category : /Applications/ExchangeInfrastructure/AdapterFramework/Services/ADAPTER/ADMIN/JDBC
Location : com.sap.aii.adapter.jdbc.JDBC2XI.convert2XML(ResultSet, ResultSetMetaData)
Application :
Thread : XI JDBC2XI[JDBC_SND_DB2_VehicleReceiving/DB2PRD00/]_170
Datasource : 12428950:/usr/sap/PXI/DVEBMGS01/j2ee/cluster/server0/log/applications/com.sap.xi/xi.log
Message ID : 00145E742794005E0014980B000000BE00044CC763766C4F
Source Name : /Applications/ExchangeInfrastructure/AdapterFramework/Services/ADAPTER/ADMIN/JDBC
Argument Objs : java.sql.SQLException: Cursor state not valid.
at java.lang.Throwable.<init>(Throwable.java:194)
at java.lang.Exception.<init>(Exception.java:41)
at java.sql.SQLException.<init>(SQLException.java:40)
at com.ibm.as400.access.JDError.throwSQLException(JDError.java:389)
at com.ibm.as400.access.JDError.throwSQLException(JDError.java:366)
at com.ibm.as400.access.AS400JDBCResultSet.getValue(AS400JDBCResultSet.java:3580)
at com.ibm.as400.access.AS400JDBCResultSet.getString(AS400JDBCResultSet.java:3223)
at sun.reflect.GeneratedMethodAccessor459222074.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:309)
at com.sap.aii.adapter.jdbc.sql.jdbctrace.TraceInvocationHandler.invoke(TraceInvocationHandler.java:45)
at com.sap.aii.adapter.jdbc.sql.jdbctrace.$Proxy254.getString(Unknown Source)
at com.sap.aii.adapter.jdbc.JDBC2XI.convert2XML(JDBC2XI.java:954)
at com.sap.aii.adapter.jdbc.JDBC2XI.invoke(JDBC2XI.java:492)
at com.sap.aii.af.service.scheduler.JobBroker$Worker.run(JobBroker.java:475)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:99)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:119)
Arguments : java.sql.SQLException: Cursor state not valid.
at java.lang.Throwable.<init>(Throwable.java:194)
at java.lang.Exception.<init>(Exception.java:41)
at java.sql.SQLException.<init>(SQLException.java:40)
at com.ibm.as400.access.JDError.throwSQLException(JDError.java:389)
at com.ibm.as400.access.JDError.throwSQLException(JDError.java:366)
at com.ibm.as400.access.AS400JDBCResultSet.getValue(AS400JDBCResultSet.java:3580)
at com.ibm.as400.access.AS400JDBCResultSet.getString(AS400JDBCResultSet.java:3223)
at sun.reflect.GeneratedMethodAccessor459222074.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:309)
at com.sap.aii.adapter.jdbc.sql.jdbctrace.TraceInvocationHandler.invoke(TraceInvocationHandler.java:45)
at com.sap.aii.adapter.jdbc.sql.jdbctrace.$Proxy254.getString(Unknown Source)
at com.sap.aii.adapter.jdbc.JDBC2XI.convert2XML(JDBC2XI.java:954)
at com.sap.aii.adapter.jdbc.JDBC2XI.invoke(JDBC2XI.java:492)
at com.sap.aii.af.service.scheduler.JobBroker$Worker.run(JobBroker.java:475)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:99)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:119)
Dsr Component :
Dsr Transaction : d1f629d01d9b11dd984200145e742794
Dsr User :
Indent : 0
Level : 0
Message Code :
Message Type : 1
Relatives : com.sap.aii.adapter.jdbc.JDBC2XI
Resource Bundlename :
Session : 0
Source : /Applications/ExchangeInfrastructure/AdapterFramework/Services/ADAPTER/ADMIN/JDBC
ThreadObject : XI JDBC2XI[JDBC_SND_DB2_VehicleReceiving/DB2PRD00/]_170
Transaction : SAP J2EE Engine JTA Transaction : [0ffffffbdffffffa6ffffff960086]
User : J2EE_GUEST
Regards
Ganga Prasad -
Agent is not ready but appearing ready in cisco agent desktop
Hi All,
We are facing issue in IPCC Enterprise 7.2.5, as agent is showing in ready state while he is in not ready state by generating webview "Agent not ready and Agent trace level reports.
Did any one face this issue earlier?It seems a bug.
Please see the attachment for further details.
Regards,
Muhammad Atif ButtThoughts please
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