HS-23 silent when used with N73

I just got a N73 from Vodafone which was packaged with a HS-23 headset. With this headset I use the silent profile but it seems that for incomming calls the ringtone cannot be heard in the headset as I would expect :-(
If I change the profile settings the ringtone can then be heard on the phone and the headset but never in the headset alone. Nokia Customer Care suggested I refer to my Authorised Nokia Service Point for inspection But I first wanted to check if anyone else has this experience or am I missing something simple in the settings which should solve the problem?
Any advice would be welcome. Thanks :-)

The only thing you can do is make sure the connections on the pop-port and on the headset plug are thoroughly clean.
Failing that, thake the phone and headset to a care centre and they'll be able to determine if either is at fault.
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