HspRuntimeException while running the report from Workspace

Question

Hi
When a user is trying to run a report from Workspace, it prompts teh following error:
Failed to sync with user provisioning. Check Planning log for detailscom.hyperion.planning.HspRuntimeException
The report contains 2 grids, 1 pointing to an ASO application, while second pointing to BSO planning application.
I checked in shared services, the user has the admin access to planning application which is used in the report.
I tried the following:
Checked access to planning application for the user
Restarted the planning application services
Where in logs will i be able to find details?
Can anyone suggest some solution?

Answer 1

Try option 1 then option2:
Please undertake changes in a test environment. Retest issue and if resolved migrate to other appropriate environments.
Option 1:
Verify NETDELAY and NETRETRYCOUNT are at least 1000 & 1500 respectively.
To set NETDELAY and NETRETRYCOUNT:
1. Open Essbase.cfg located in Essbase\Bin directory.
2. Add the following entries
NETDELAY 1000
NETRETRYCOUNT 1500
Restart Essbase agent (windows service)
Option 2:
Please backup the registry before making any manual modification.
1.) Open the Registry
2.) Navigate to Local Machine\System\CurrentControlSet\Services\TCPIP\Parameters
3.) Add new DWORD Value named TcpTimedWaitDelay, right click and select Modify. Select decimal radio button, type in 30. (The default value of this parameter is 2 minutes. This is how long it will take for a TCP/IP port that was used by the network for a connection to be released and made available again. 30 sec is the minimum allowed by Microsoft)
4.) Add new DWORD Value named MaxUserPort, right click and select Modify. Select decimal radio button, type in 65534. ( The default value is 5000.
This determines the highest port number TCP can assign when an application requests an available user port from the system.
5.) Add new DWORD Value named MaxFreeTcbs, right click and select Modify.
Select decimal radio button, type in 6250. (The default value is 2000. This determines the number of TCP control blocks (TCBs) the system creates to support active connections. Because each connection requires a control block, this value determines how many active connections TCP can support simultaneously. If all control blocks are used and more connection requests arrive, TCP can prematurely release connections in the TIME_WAIT state in order to free a control block for a new connection.)
The above parameters need to be added to the registry on the Planning and Essbase servers. Reboot the servers after the parameters are added.