HT-ST9 Spotify Connect Issue

Just purchased the HT-ST9. It's absolutely awesome! However I'm having issues playing Spotify with Spotify Connect.
The speaker connects to my wifi no problem and has updated to the latest firmware, but when listening to Spotify from any device - iPhone 6, iPhone 5, iPad, MacBook - it will stop playing after about 1 minute and jump back to the home screen. This only happens when using Spotify Connect. Bluetooth has no issues, but the sound quality is nowhere near as good as using Connect so I want to get this fixed.
Any help very much appreciated!

Hi tn5280,
Please try to clear all memorized settings and restore the receiver to the factory default settings by the following procedure. Be sure to use the buttons on the receiver to perform this operation.33
1. Turn off the receiver.
2. Hold down (on/standby) on the receiver for 5 seconds. [CLEARING] appears on the display panel for a while, then changes to [CLEARED!] .
Note:
It takes a few minutes for the memory to be cleared completely. Do not turn the receiver off until [CLEARED!] appears on the display panel.
Let us know if you're getting the same result.
Thanks,
>Joffrey
If my post answers your question, please mark it as "Accept as Solution"

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Spotify Connect windows client disappearing

Dear all, Is there any issues with spotify connect dissapearing after a while of inactivity ? I am trying to stream spotify to hifi system via a HTPC ( running windows server 2012 ) .Everything is working fine when the app on the server is freshly run , it is visible via various clients ( android phones and windows laptops and PC ) .Unfortunately after some period of inactivity the server't spotify connect disappears from the rest of the network and I have to log-in to the server remotely and restart spotify. During this time, the app is useable on the server and can play files locally but it is not accessible from other clients. This happens quite often, for instance if I try to connect the next day .. This is very annoying as it destroys the whole idea of headless client for streaming the music. Has anyone experienced this and is there any solution / fix for this ? Thank you very much in advance.

Alright, I'm back, sorry it took a while. I seem to have solve the problem on my HTPC. And it seems to be related to my Onkyo TX-NR509 receiver that I have an old Thinkpad (HTPC) connected to with a displayport to HDMI cable. This combo will make the computer act up in different ways since the receiver has a built in HDMI switch (one HDMI out, four HDMI in). If I for example have any audio playing on the computer with the TV turned on (driven by the receiver's HDMI out port) and then turn off the TV, the audio will disappear for a few seconds.If I have been playing music with the TV turned off and then go to turn on the TV, Spotify will show an error bar saying something went wrong. I then have to restart Spotify to make it work again. The problem triggering the Spotify Connect issue for me seems to be that if my receiver has been turned off for a while (the HTPC is always turned on with Spotify running), Spotify stops broadcast as a Connect client.I often turn off the receiver when I leave for work and during the night, and it's always after that I want to play music most of the times. I come home or get up out of bed on the weekend, turn on the receiver and find that Spotify Connect isn't working. I can turn on the TV and start the music no problem and if I restart the Spotify client, Connect starts working again. I've now left the receiver turned on during the night and when I'm at work, and since then I've been able to whip out my phone and start music on the HTPC when I get home/out of bed. I have set up the Windows power saving settings to turn off the display after a certain period of time so I have to touch the HTPC mouse before I can start Spotify Connect, but that is a personal choice. As I said before I have also made Windows Firewall exceptions for the Spotify client and I have also changed the the properties of the Ethernet network card so it won't be turned off to save power.Device Manager -> *right click on Ethernet card* -> Properties -> Power Management tab -> *uncheck Allow the computer to turn off this device to save power* Note that this option will not be available on all networks adapters.I also don't know if the firewall and power saving option has anything to do with me solving my problem. I think it's the receiver/computer combo that's causing it, but it could be two valid troubleshooting steps for anyone having the same problem. I would start to focus on the receiver though. Hope this can help someone else in this situation.

Onkyo reciever not showing in Spotify Connect list.

Hi there,
I have an Onlyo NR-616 with the latest firmware, when I open Spotify Connect on my mobile device (Samsung S3) my Onkyo reciever is not listed. How can I remedy this?
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Hi Matt,
Again I thank you for your quick reply. The most recent firmware for the nr-616 has my tv screen displaying this message.
"To play a Spotify stream on your device, open the Spotify app, press the Spotify Connect icon, and select the desired device. . Once selected, spotify playback will start on the Onkyo product. For additional information please visit www.spotify.com/connect"
also in the link you provided http://www.eu.onkyo.com/en/spotify-and-onkyo-50268.html my device is listed. This http://www.intl.onkyo.com/support/firmware/tx-nr616.html also states "
Notice of Firmware Update for TX-NR616 /TX-NR616AE
A firmware update for the TX-NR616 network A/V receiver is available through the unit’s network connection or USB input. The latest update includes the following content:
Latest Firmware Number (12 digits):1171-6110-0500 (TX-NR616)
Latest Firmware Number (12 digits):1171-6110-0501 (TX-NR616AE)
As of 18 Dec 2014
Information Concerning Firmware Update for Onkyo Network Receivers
Onkyo has discovered there is a possibility of failure when updating receivers to this new firmware package via ethernet in certain network environments. For this reason, we are now only releasing a firmware file for installation via USB port / flash memory device.
Users should first check to see if their network receiver is running the firmware (1130-9106-0300 or 1130-9106-0301 released August 10, 2012) before installing this update via USB. If your network receiver is not running firmware version 1130-9106-0300 or 1130-9106-0301, please update your receiver to this version via the network facility before proceeding further.
If your receiver is running more newer firmware, there is no need to update via network facility. You can judge whether older or newer by the first three digits.
To check your firmware version, press the “Home” button on your remote control. Highlight “F/W Update” or select the “Firmware Update” icon and press enter. Your current firmware version will be displayed on the front panel of your A/V receiver as well as your TV screen.
Should you encounter any difficulties when performing this update, please contact us.
We appreciate your understanding and apologize for any inconvenience this issue may cause.
Adds support of Spotify Connect;
* Please download the Spotify Music app from the iTunes or Google Play store prior to installing this update.
* After installing this update, Spotify will no longer be able to be controlled through the receivers OSD menu.
* All control of the Spotify service will be done through the Spotify Music app.
I have installed this firmware, but to no avail will it appear in the spotify app on my mobile device.
Attached a pic of the message displayed on the tv by the onkyo reciever when trying to open spotify.
Thanks for helping me out.
Cheers
Jevon

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thanks for writing back and trying to help :) By now i already got in contact with the Spotify support team and they said they'd be looking into this. hopefully it will be sorted out soon.

Dear Sony Moderator: Spotify Connect Firmware Update Needed

Dear Sony Moderator, Lots of users are reporting issues with disconnects on various devices. (I have the STRDN860 AV Receiver) Though Spotify Connect was introduced in the latest firmware update, it needs improvement. Just thought you would like to know. If you are aware of any forthcoming firmware updates, I would appreciate you letting me/forum know. Thanks! TN

Hi tn5280,
Please visit http://esupport.sony.com/ for the latest updates.
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>Joffrey
If my post answers your question, please mark it as "Accept as Solution"

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Hi there Japps1,
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This issue is closed.
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Dear Lenovo Support and all others,
I am posting this in hope that someone can help with my problem and also to share my unpleasant experience with a new Lenovo product.
Lenovo Thinkpad X1 Carbon
Model: 20A8A00VSG
OS: Windows 7 Pro 64bit
Purchase date: 27th February 2014
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I am really unhappy with the purchase so far. It's actually a good laptop per se when all is working, but without internet access, it is pretty much like a dead fish. And thats 90% of the time.
Like I said, this problem has been happening since day one and I've tolerated it long enough.
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UPDATE - 3/24/2014
I borrowed an ASUS Wireless USB adapter from a friend and installed it on the laptop. Lo and behold there are no connectivity issues to my iPhone wireless hotspot.
INTEL DUAL BAND WIRELESS AC 7260 - NO CONNECTION/LIMITED ACCESS
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I think this narrows it down to the software/hardware in the computer....

Hi, all
there is an issue bugged driver or even card firmware related. Intel confirmed that. Wait some time for the new release.
For the test purpose only disable 2,4 ghz band support and switch to 5 ghz. N-band seems unstable so switch to G-band. As the Linux users report the same issue it's firmware bug basically.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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