HT1048 I ordered a book prom iphoto, and it was support to cost 610 NOK. but apple withdrew the amount 3 times from my acconu. how do I get the 1220 NOK back. who do I talk to or send e-mails to? I can't find any information. thanks!

I ordered a book prom iphoto, and it was support to cost 610 NOK. but apple withdrew the amount 3 times from my acconu. how do I get the 1220 NOK back. who do I talk to or send e-mails to? I can't find any information. thanks!

Greetings,
Contact the Apple Online Store in your region (which I believe is Norway): http://store.apple.com/no/help/contact
or
http://support.apple.com/kb/HE57
Cheers.

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HT1766 Hi I am trying to restore my iphone from the itunes back up and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?

Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?

Marrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
You can't get it reset; if you could there would be no point in having it. If you have an encrypted backup there are two ways this could have happened:
You checked "Encrypt Backup" in iTunes at some time in the past, either intentionally or by accident
You have a corporate MS Exchange account and your Exchange administrator installed a security profile on your phone that requires the phone'a contents to be encrypted. This, in turn, requires the backup to be encrypted for obvious reasons.
In either case you were prompted for a password the first time you backed up after whichever of these happened. So think about what you might have entered for a password at that time. Fortunately you get an unlimited number of tries. Other threads on this subject have shown that it is always a password known to the user, so it wasn't something made up by iTunes. Also, everyone who has figured it out has found it to be a different password type, so try your Apple ID password, your computer's login password, your WiFi password, your corporate domain password, etc. And try passwords that may have been changed since your first backup. As a last resort there is a professional password cracker available, but it isn't cheap - it's targeted at the law enforcement market - from Elcomsoft. There are also some scam password crackers available that don't actually work and possibly steal your information. It's likely that a developer of one or more of these will post a response with a link (possibly hidden) to their "product". So before clicking any links you might want to install the Web of Trust plugin that keeps track of scam sites and warns you. http://www.mywot.com.

I've tried downloading iOS5 several times and after an hour each time I get a message that says my network connection has timed out. But I can't find any information about "timing out" or how to correct the situation. Any help?

I've tried downloading iOS5 several times and after an hour each time I get a message that says my network connection has timed out. But I can't find any information about "timing out" or how to correct the situation. Any help?

Disable your antivirus and firewall, and try again.

I have an iMac OS 10.9.5 - Every time I turn on my system I get the message that it can not access icloud and to fix it using iCloud preferences. I do not want to access or use iCloud, how do I get the message to discontinue?

I have an iMac OS 10.9.5 - Every time I turn on my system I get the message that it can not access icloud and to fix it using iCloud preferences. I do not want to access or use iCloud, how do I get the message to discontinue?

Hello mrmacjohn,
Verifying that any iCloud account that may be signed in is signed out should resolve this error.
On your Mac, open iCloud preferences, then click Sign Out.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
Cheers,
Allen

I did an update and only only the music purchased from itunes store is there all the cds I burned to it are gone. Tried syncing ipod but it says it will wipe all content. How do I get all my music back. gone from over 6000 songs to 250?

I did an update and only only the music purchased from itunes store is there all the cds I burned to it are gone. Tried syncing ipod but it says it will wipe all content. How do I get all my music back. gone from over 6000 songs to 250?

See Empty/corrupt iTunes library after upgrade/crash.
tt2

I deleted all my music on my iPod, and I don't have the songs on my computer. How do I get the songs back?

I deleted all my music on my iPod, and I don't have the songs on my computer. How do I get the songs back?

http://www.apple.com/icloud/

I recently had my account expire, and need to utilize the trial to finish a project. Even though my account says 'free trial' the applications will not open. How do I get the APP to recognize that I'm in trial and not expired?

I recently had my account expire, and need to utilize the trial to finish a project. Even though my account says 'free trial' the applications will not open. How do I get the APP to recognize that I'm in trial and not expired?

I had a year long CC membership that expired at the beginning of the October.
After realizing that, I attempted to start a free trial of photoshop to work on a project. My Adobe account states that i'm on a trial, but my (Mac) dashboard CC app won't allow me to start the program. I have reinstalled both Creative Cloud and Photoshop CC but still get this message.

TS1702 My iMessage is only allowing me to select messages to be sent and received from my email. If my number is an option, but it will not let me select my number, how do I get the iMessages to be sent to my number and not my email?

My iMessage is only allowing me to select messages to be sent and received from my email. If my number is an option, but it will not let me select my number, how do I get the iMessages to be sent to my number and not my email?

Try ejecting your iphone from iTunes and then close iTunes. Now retry. Hope this helps.

I had to get a new ipod....they said I just needed to plug it in and sync to my itunes.. I get an error 1413 when I try to follow the instructions to restore. I can't find any information on error 1413, what does this mean?

I had to get a new ipod....they said I just needed to plug it in and sync to my itunes.. I get an error 1413 when I try to follow the instructions to restore. I can't find any information on error 1413, what does this mean?

Now it keeps saying that it is restored but there is still no music or video on it. And a new error is coming up that says "We could not complete your iTunes store request.The iTunes Store is temporarily unavailable. Please try again later."

HT201272 I am using Apple ipod 2nd gen with IOS 4.2.1 . No i recently updated my IOS and all my apps were deleted. Now when i download IBOOKS it needs IOS 5. How do i get the apps which are copatible with IOS 4.2.1 or IPOS 2nd GEN??

I am using Apple ipod 2nd gen with IOS 4.2.1 . No i recently updated my IOS and all my apps were deleted. Now when i download IBOOKS it needs IOS 5. How do i get the apps which are copatible with IOS 4.2.1 or IPOS 2nd GEN??

You should always have your apps on your computer. If you have failed to keep a copy of the old app versions, then you cannot get them back at all.
Sorry.
Many app makers no longer support the old ios and ipod models

I just bought a $25 Gift Card and used 15 dollars of it. But iTunes saying I used all of it? How do I get the rest of my money back?

I just bought a $25 Gift Card and used 15 dollars of it. But iTunes saying I used all of it? How do I get the rest of my money back?

Check the account area of the iTunes Store window on the right to check the balance. You must use the credit remaining, no refunds.
Apple - Apple Gift Cards

HT1725 I downloaded an album and all of the tracks will play about 3/4 of the song then stop and play the next song. I went to itunes store and it said the songs fully downloaded. So how do I get the full song into my library?

I downloaded an album and all of the tracks will play about 3/4 of the song then stop and play the next song. I went to itunes store and it said the songs fully downloaded. So how do I get the full song into my library?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

HT2518 I just left the Apple store after they checked and wiped my machine. When I plug the external hard drive in to restore my files, there is no prompts on how to migrate the files. I can see the backup from yesterday. How do I get the migration accomp

I just left the apple store after they checked the MAC and wiped it clean. I have plugged the external drive in and see the device; however, they was no prompt to migrate the files, as I was told. How do I get the files to migrate. I can see yesterdays back-up. I thought it was to automatically prompt for the migration process?

Applications -> Utilities -> Migration Assistant

I just loaded Firefox, and the first time I try to open it, I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I tried deleting and reloading to no success. Any clue about what is wrong?

I downloaded the free Firefox system from the web. I have not been able to open the system since loading it.

I can not find any of the files you address.
I am tying to install Firefox for the first time. SO, if that is the case, how can any of these various files exist? I cannot access the contents of my "Application support" folder.
I have tried to delete Firefox and start over, and the same error message comes up.
I guess my frustration is how can I have a profile if I do not have Firefox installed?

Downloaded cd book to old macbook iTunes. can sync to iphone when connect to old macbook but erased when sync phone with new macbook air. how do i get the cd book onto the macbook air?

ran out of room...how do i get the cd book onto my new macbook air? downloaded to old macbook from cd. goes on list when sync iphone with old mac. gets erased when sync with new macbook air
thanks

Copy it from the old computer to the new one.

HT1048 I ordered a book prom iphoto, and it was support to cost 610 NOK. but apple withdrew the amount 3 times from my acconu. how do I get the 1220 NOK back. who do I talk to or send e-mails to? I can't find any information. thanks!

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