HT1151 Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open?

Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open? Thanks for helping me out b/c it would take days to re-create this file! IMAC 10.5.8 Excel File using .xls extension.

Hi Sue,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Try a Repair on the External USB Drive.
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

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I installed Yosemite and now my computer is slow when logging in. Also when I type my password the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?

I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
Here is what the etrecheck results are:
Problem description:
slow at start up, screen is distorted while logging in, it is fine after
EtreCheck version: 2.1.8 (121)
Report generated April 5, 2015 at 9:42:01 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 297
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 0:7:0
Disk Information: ℹ️
    Hitachi HTS545032B9A302 disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
    [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
Startup Items: ℹ️
    HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
    Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
    [failed]    com.apple.ucupdate.plist
    [failed]    com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
    [not loaded]    com.google.keystone.agent.plist [Click for support]
    [not loaded]    com.hp.help.tocgenerator.plist [Click for support]
    [not loaded]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
    [not loaded]    com.logmein.logmeingui.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: ℹ️
    [not loaded]    com.adobe.fpsaud.plist [Click for support]
    [not loaded]    com.google.keystone.daemon.plist [Click for support]
    [not loaded]    com.logmein.logmeinblanker.plist [Click for support]
    [not loaded]    com.logmein.logmeinserver.plist [Click for support]
    [not loaded]    com.logmein.raupdate.plist [Click for support]
    [not loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.ARM.[...].plist [Click for support]
    [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
    [not loaded]    com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Android File Transfer Agent    Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    HP Product Research    Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    HPEventHandler    Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    LogMeInSafari64: Version: 1.0.660 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeIn: Version: 1.0.660 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeInSafari32: Version: 1.0.660 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 10.0.1 [Click for support]
    SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         7%    ocspd
         4%    WindowServer
         1%    kextd
         0%    ps
         0%    securityd
Top Processes by Memory: ℹ️
    137 MB    Microsoft Word
    120 MB    Safari
    86 MB    ocspd
    82 MB    CalendarAgent
    77 MB    WindowServer
Virtual Memory Information: ℹ️
    310 MB    Free RAM
    1.89 GB    Active RAM
    1.55 GB    Inactive RAM
    544 MB    Wired RAM
    1.13 GB    Page-ins
    8 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 5, 2015, 09:32:47 AM    Self test - passed
    Apr 5, 2015, 09:30:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
    Apr 4, 2015, 01:12:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
    Apr 4, 2015, 08:13:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crash

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

HT4463 When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

Make sure your Mac qualifies for Mountain Lion > Upgrade your Mac to OS X Mountain Lion.
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Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

Album covers missing or mixed up on iPhone/iPad after 4.3.5 update. Only purchased songs affected. What can I do to solve this issue?

Album covers missing or mixed up on iPhone/iPad after 4.3.5 update. Only purchased songs affected. What can I do to solve this issue?

Yes but there's no point doing it here. As the Terms of Use make quite clear this is a User to User forum. It's Users like you talking to other Users. It's not a channel to communicate with Apple.
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TS3899 I can't send email after updating my iphone 4. Did not change password. What can I do to fix this?

I just update my iphone 4. I did not change my password. I can get emails but cannot send them. How can I fix this?

Victoria
You need to delete the Yahoo account and reset it up. I just did this for an iPhone running yahoo in my house.
Settings
> Mail Contacts etc
> Select Yahoo account
> Delete account
Settings
>Mail, Contacts etc
> Add account
> Select yahoo
... add email address, password etc
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My iPad does not automatically shut off after several minutes of non use. I can shut it off with the on/off switch. What can I do to get the auto sut off feature back?

My IPad does not automatically shut off after several minutes of non use as it had been doing a few days ago How can I restore this auto feature?

Settings>General>Auto-Lock and select an Auto-Lock time (the "Never" setting will of course never auto-lock the device)

Basically, I failed to login to an ftp server by typing the password wrong. Now I cannot connect to the website at all. What can I do to fix this?

Pretty much what the question says, I managed to type the password wrong when trying to connect to an ftp server and now I cannot connect to the whole website.

Try to clear the Active Logins (Authenticated Sessions) via Tools > [[Clear Recent History]]

I am attempting to connect my Canon Pixma MG5220 printer/copier/scanner to my MacBook Pro OS 10.6.8. After loading software from Canon and attempting to print, I get the following message: NT_STATUS_ACCESS_DENIED. What can I do to fix this?

I just purchased and installed a Canon Pixma MG5220 printer/copier/scanner to my PC desktop with Windows XP. It works fine. It has been successfully installed on my network and I am able to use it with my laptop running VISTA. However, I am trying to connect it to my MacBook Pro OS 10.6.8 and I am not having much luck. I can see it as one of the printer choices when attempting to print; however, I get the following message:
NT_STATUS_ACCESS_DENIED
I have been searching for answers, but nothing seems to work yet. Does anyone have any suggestions?
Thanks.

Let me understand:
- you have purchased named canon, which is conencted to your PC running windows xp
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- canon is connected to that PC via USB
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The operation can’t be completed because the item “libsoftokn3.dylib” is in use.
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Thanks!

https://support.mozilla.com/en-US/questions/795198
https://support.mozilla.com/en-US/questions/791127
http://forums.mozillazine.org/viewtopic.php?f=38&t=1955891
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Restored phone after it fell in toilet but the screen is black. What can I do now?

My phone fell in the toilet and I was told to try restoring it to see if it might still work. I restored it and itunes recognized it. The problem is I cant see anything on the screen it is black and vibrates out of no where. What should I do now?

You wait a few days, possible a couple weeks for it to completely dry out before trying to use it, which you should have done in the first place.

I restored my Iohone after it synced and now all of my pictures are gone ! what can i do to fix this problem???

I restored my Iphone after it synced , everything else is there but my pictures!
what can i do to fix this ??

You should be importing all pics taken with iphone to your computer regularly as you would with any digital camera, particularly before any update or restore.
If you have failed to do this, then they are likey gone.
You can try restoring from backup.

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I forgot my ipad password so my ipad is disabled what can I do to get it activated.

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I am trying to open an mpeg movie file but my macbook pro won't open it unless it's a mpeg 1,2, or 4. What can I do to get this to play?

teamspilly wrote:
I am trying to open an mpeg movie file but my macbook pro won't open it unless it's a mpeg 1,2, or 4. What can I do to get this to play?
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First, I would recommend repairing the hard drive with Disk Utility.
If that doesn't fix the problem, there's a very dangerous command you can execute in the Terminal. This is very hazardous, because a simple typo can result in very drastic consequences. I have seen people erase their entire hard drive by putting a space in the wrong place! So, please follow the directions I'm going to give you very carefully!
Open the Terminal, which is found in the Utilities folder in the Applications folder. In the Terminal, enter the following:
sudo rm -f
Make sure to put a space after the "-f"! Then, drag the troublesome file from the Finder and drop it on the Terminal window. That should insert the path to the file in the command. Then go back to the Terminal and press return. You will be asked for your password, and when you type it, nothing will be shown as a security measure. Press return again after entering your password. The file should be deleted.

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Try putting the files back where they were before you moved them, then follow the steps in this Apple document -> iTunes: Back up your iTunes library by copying to an external hard drive

HT1151 Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open?

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