HT1174 I'm not able to install apple mobile device support on my PC. Each time rollback of instalation
I'm not able to install apple mobile device support on my PC. Each time rollback of instalation
I am having the same problem and have tried everything I can find to get the problem corrected:
Uninstall/install
delected directories manually
device manager driver update
copying working directories from another machine
cleaned and optimized registry
Tried to install older version of AMDS
Tried older version of itunes - would not install because library incompatible
Appears this is a problem that has been around for years, why is it not isolated and corrected?
Does anyone have another solution I can try?
Thanks
Similar Messages
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Due to a program error, I need to uninstall and re-install Itunes. While following the instructions provided for removing the program, I found that Apple Mobile Device Support will not uninstall. The program removal begins as normal but when the completion bar almost reachs the end with time remaining - 2 seconds, the bar starts to move in the opposite direction and the time reamaining increases before the window closes on its own. And Apple mobile Device Support is still on my program list.
Does anyone know why the program won't let me remove it? Any suggestions?See Troubleshooting issues with iTunes for Windows updates.
tt2 -
When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?
Try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
how to install apple mobile device support in other drives other than C drive, how to install apple mobile device support in other drives other than C drive
as my C drive is full ...Move some of the "crap" off the C drive. Programs only install to the default OS drive.
Or upgrade the computer to a larger hard drive. -
I tunes 11.1.04 Cannot Install Apple Mobile Device Support. Help!
After about three days of uninstalling and reinstalling everthing to do with Apple on my pc (Windows 8.1) starting with the MSVCR80.dll problem, I have arrived at a position in which Itunes will play music and contact the store, but it won't link to my Ipod, my Iphone or my Ipad, because Apple Mobile Device Support is not there.
In each of my many clean installs of 11.1.04, the installation of that one component rolled back. When I tried installing AMDS from 11.1.04 on its own, it rolled back. When I tried a clean install of 11.1.03 to see if that would help, AMDS again rolled back.
I have run scannow which identified some corrupt Windows files (no doubt wrecked somewhere in the course of the disaster) and then restorehealth, which fixed them. But AMDS still rolls back: "The installer encountered errors before Itunes could be configured. Errors occured during installation. Your system has not been modified."
I have wasted hours on this, I have exhausted every approach I can think of, and all the relevant sources of support I've been able to track. I would be very grateful for any advice anyone can offer.See also Troubleshooting issues with iTunes for Windows updates if you haven't already done so.
After uninstalling iTunes and the related components it is useful to physically delete any files that may remain in the specified locations before attempting to reinstall.
If that still doesn't work you could try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
Make sure you download a fresh copy of the installer as it was updated some time after the initial release.
tt2 -
Stop automatically installing Apple Mobile Device Support all the time
I don't have an iPhone. I'm not planning on getting an iPhone so basically the Apple Mobile Device Support software is a waste of memory and hard disk space. Yet every time I upgrade iTunes it get's installed and I have to go an uninstall it again. You think it would get the hint.
If you must install this as part of iTunes please make it an option. It takes a long time to install and remove and I'd rather it just not install in the first place.Yes, make this apple mobile device support an option when upgrading iTunes. This is a waste of memory and disk space for those of us who don't have an iPhone.
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Problem installing Apple Mobile Device Support with iTunes 11.1
I am running Windows 8 and was running the previous version of iTunes along with support for my iPad2, iPhone4s and iPhone5. Everything was working perfectly.
Yesterday, I performed the OTA upgrade of ios7 on my iPhone5. When I connected the phone to my PC, iTunes said that I needed to upgrade to 11.1. So I did, except that it rolled back saying that it was unsuccessful and to try again. I then downloaded the standalong iTunes64 installer. The new version of iTunes installed, however the Mobile Device Support was not working. iTunes did not recognize the phone and Windows device manager showed a driver problem.
So, I then followed the instructions in http://support.apple.com/kb/HT1923 to uninstall all things Apple from my PC. I then rebooted/reinstalled. Same thing happened. I uninstalled everything a second time, and then went thru the registry searching for "apple" and "mobile device" and removed all references. This took a while. I rebooted and reinstalled once again. Same thing once more. I then extracted the files from the iTunes64 installation exe and attempted to install just the mobiledevicesupport.msi. It keeps rolling back with an unspecified error. The error code in the Windows event log is 1603.
I then unpacked the mobiledevicesupport.msi file, went to device manager and told it to find the driver, pointing it directly at the new driver files. No good, I get some "operation not supported" type message.
I am out of things to try. Any ideas would be appreciated. Thanks.So, all is done!
With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
I could clean uninstall the "Apple Mobile Device Support".
Hope, this will help other people.
(o: andreas -
Can't install Apple Mobile Device Support on Windows 7 Home 64bit
Hello everybody,
I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
Any idea?
Itunes it's ok, but I can sync my Iphone.
Thx
LucaHello everybody,
I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
Any idea?
Itunes it's ok, but I can sync my Iphone.
Thx
Luca -
Itunes Package Installer not Installing Apple Mobile Device Support
Okay, so I have unistalled iTunes, removed everything on my computer that apple told me to, then reinstalled iTunes. But I still get the same message when i plug in my iTouch, "This ipod cannot be used because the required software is not installed." Then it tells me to uninstall and then reinstall itunes; well i have done that literally over 10 times. All to the same result: no mobile device support. I called the 1-800 number for apple and was on the phone for over 2 hours and to find out they couldn't help right at that time because they had to investigate because they could not figure out why iTunes wasn't installing right. Believe me I've done everything possible. And on top of all this, my iTouch is being read as a digital camera. Oh and when i ran a diagnostic on iTunes, this is what it told me.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Gateway GT5654
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.29.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number DD0D7292E04DBB3B
Current user is not an administrator.
The current local date and time is 2009-12-27 00:12:19.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: de7ecbd7d1509092f28adf45ed3e49d9
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 7J848J673QU
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
it said that it couldn't find an ipod but windows found it and it's clearly plugged in. If anyone could help me, it'd be greatly appreciated.Okay, so I have unistalled iTunes, removed everything on my computer that apple told me to, then reinstalled iTunes. But I still get the same message when i plug in my iTouch, "This ipod cannot be used because the required software is not installed." Then it tells me to uninstall and then reinstall itunes; well i have done that literally over 10 times. All to the same result: no mobile device support. I called the 1-800 number for apple and was on the phone for over 2 hours and to find out they couldn't help right at that time because they had to investigate because they could not figure out why iTunes wasn't installing right. Believe me I've done everything possible. And on top of all this, my iTouch is being read as a digital camera. Oh and when i ran a diagnostic on iTunes, this is what it told me.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Gateway GT5654
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.29.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number DD0D7292E04DBB3B
Current user is not an administrator.
The current local date and time is 2009-12-27 00:12:19.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: de7ecbd7d1509092f28adf45ed3e49d9
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 7J848J673QU
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
it said that it couldn't find an ipod but windows found it and it's clearly plugged in. If anyone could help me, it'd be greatly appreciated. -
Cant install Apple mobile device support on windows 7 64bit
I am not able to install it on windows 7 64 bits because i bought a 5.1 version ipod touch now i have to upgrade itunes and all, i get this error please help i might be getting a refund
[IMG]http://i45.tinypic.com/9se2ko.png[/IMG]I recently was able to fix a similar error. It was very difficult to diagnose, but the symptom was this error or a similar one depending on what I was doing. I also found that windows updates were failing and had several applications giving me a similar error when I was trying to load them. After visiting numerous sites and trying multiple things I finally stumbled on how to fix it. I will attempt to explain it here.
First, try running the sfc command. If this works you can avoid some fairly tedious extra steps.
- From the Windows Start menu, open Accessories, right click on a command prompt and select Run as administrator.
- From the command prompt, Run the 'sfc /scannow' command.With any luck this will run several minutes. It will produce a fairly detailed report of what it finds and fixes in the Windows\Logs\CBS\CBS.log file. To view that file you may need to copy and paste. Much may not make must sense if you aren't to computer literate but it will fix a host of issues.
- In MY case, this command was failing with the following error: Windows Resource Protection could not perform the requested operation.
I looked into why I got that error and that led me to finding out I had a TrustedInstaller issue:
- Open the Start menu and type services and open the Services application.
- Look in the list of services for Windows Module Installer. In my case, this application was not there.
- Look in the Windows\Servicing folder. There should be a file called ‘TrustedInstaller’ but in all likelihood there is not.
- Open Start and search your system for TrustedInstaller. Mine was in
- Copy the TrustedInstaller to the Windows\Servicing folder.
Your first attempt will likely fail with ‘Access Denied’ even if you try to do this as administrator. This is because TrustedInstaller user ‘owns’ the Windows\Servicing window. In order to copy you will need to view the security properties on the Servicing folder and set the owner to your administrative user:
Right click on the Servicing folder select Properties. Select the Security Tab. Select Advanced.
Select Owner and set the user to an admin user on your machine.
You can then paste TrustedInstaller into the folder. IMPORTANT: after doing so, set the owner back to Trusted Installer:
http://www.vistax64.com/tutorials/159360-trustedinstaller-restore-owner.html
Once you’ve done this, reboot. Open Services again and you will see Windows Module Installer is now in the services list.
Open a command prompt using instructions above and again run ‘sfc /scannow’. It’ll take several minutes.
Once I did the above, I found that Windows updates now installed and all the applications that I had been trying to install (iTunes, Cyberlink PowerDirector, Visual Studion C++ 2008 Redistributable were some) now installed without issue.
I hope this helps someone as I tried all sorts of stuff before stumbling on this combo of things. -
When installing apple mobile device support it says verify you have sufficient privileges?
Trying to install this program without iTunes. And it gives me this over and over.
Me too. And if someone comes back on here with the same solution of "uninstall and re-install", please provide further advice after you have done that 3 times and the program still has the same problem in addition to the "failure to load the C runtime library" R6034 issue. I have removed itunes 3 times however I do not have permission to remove the program files/apple file and the uninstall doesn't remove it.
You're not alone buddy.
Frustrated. -
Apple Mobile Device Support Problem 7.7 with XP - PLEASE HELP!
Very frustrating problem...
I get the following message:
"A later version of Apple Mobile Device Support is already installed. Installation of this version cannot continue."
Same thing comes up with Quicktime. This setup prior to this update has worked seamlessly since I bought my 1st gen iPhone. Tried uninstalling both programs and received same error message. I've since deleted every apple reference on the system and cleaned the registry, rebooted several times and still get the error.
Please help!"A later version of Apple Mobile Device Support is already installed. Installation of this version cannot continue."
Go into your Add/Remove programs control panel, and uninstall "Apple Mobile Device Support".
If you were able to uninstall Apple Mobile Device Support, restart the PC and try another iTunes install.
If Add/Remove won't let you uninstall Apple Mobile Device Support, or there no entries the for Apple Mobile Device Support there, or even after apparently successfully uninstalling AMDS, an iTunes install still won't go through (throwing the same message at you), download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any entries called "Apple Mobile Device Support" in the list of programs in CleanUp, select those entries, and click “remove”.
Quit out of CleanUp, and restart the PC.
Does an itunes install go through properly after that? -
IPod Nano 6g not syncing - Apple Mobile Device Support can't install
i recently got iTunes working again on my computer. my grandfather wanted me to sync his old iPod Nano, so i did that and it worked fine. i then tried to sync my own iPod Nano 6g, and it gave me the error:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.
If the problem persists, uninstall iTunes, then install iTunes again."
i tried reconnecting the iPod, of course, and then tried reinstalling iTunes, but the same error kept coming up. if i closed iTunes, then connected the iPod, i could find it in My Computer, but after opening iTunes it would give me the error and eject itself. i then tried all the stuff outlined here:
http://www.apple.com/support/itunes/ituneshelp/?kbase=TS1363&viewlocale=en_US
but that didn't help. i tried plugging the iPod into the USB ports at the back of the computer, but nope.
i soon discovered that Apple Mobile Device Support wasn't running or installed on the computer, and that that may be the source of the problem. however, i looked in my C:\Program Files\Common Files\Apple folder and there was a Apple Mobile Device folder. it didn't appear complete, though, as there wasn't the 'bin' folder needed to run AMDS properly. i renamed this Apple Mobile Device folder, adding an 'OLD' at the end, so as to not interrupt any times i would try to install AMDS in this folder properly.
i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
i tried extracting the iTunesSetup.exe file, and then running the AppleMobileDeviceSupport.msi file separately, but it would give me the same rolling back action thing and it would end in 'installation interrupted, system was not modified, please try again later'. tried disabling my anti-virus then installing iTunes, then disabling my anti-virus and running the AppleMobileDeviceSupport.msi separately but nothing was different.
please help. why is Apple Mobile Device Support not installing? and is this actually the reason why my iPod is not syncing with iTunes? any insight would be appreciated. thanks.i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
On rare occasions on Windows XP systems, I've seen that effect produced when there are old files/folders for the netaapl.sys and usbaapl.sys drivers stuck down in your Windows Operating system folders. If that's afoot, the following (somewhat involved) procedure may be of some assistance:
http://discussions.apple.com/thread.jspa?messageID=11493765� -
Apple Mobile Device Support not installing on 7 x64
Ok. I installed the latest iTunes, but for some reason it keeps failing to install Apple Mobile Device Support. I am on Windows 7 x64. Any suggestions? I've tried uninstalling and reinstalling, uninstalling every bit of Apple software from my computer, and uninstalling and reinstalling the iPods drivers.
I have this same question. I have been working on this for hours. Apple Mobile Device Support no longer appears in my program file so I cannot repair or uninstall it when I do a complete uninstall and reinstall. I have even extracted the Apple Mobile Device Support file from the iTunes .exe and it still won't install.
I have made sure that Windows Installer service is running. I have turned off my security program. I tried to use an old Apple Mobile Device Support file but iTunes rejects it. It does appear under services though and is running.
Any suggestions? -
Apple Mobile Device Support won't install, keeps rolling back..
I'm using Windows 7 64bit and i have everything updated. Since I've upgraded my iTunes to version 10.1, I can't sync my iPod Touch with it anymore.
Each time I plug my iPod in,
- the iPod could be detected by windows but not iTunes, and I keep getting the same error message " "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64bit version of iTunes""
- my iPod shows up as "Apple Mobile Device USB Driver" in devices and printers
After searching through the internet, I've tried many fixes but none of them worked. I've tried,
- downloading the latest iTunes and uninstalling it and reinstalling it again and again
- uninstalling step by step and completely removed everything as guided by this website (http://support.apple.com/kb/HT1923)
- extracting the AMDS MSI file from the iTunes64setup and run it separately
- copying the registry files and the whole Apple Mobile Device Support folder from a Vista machine as recommended in some websites
- creating a new user account with admin rights and reinstalling iTunes again after completely removing everything
I've read a post (http://discussions.info.apple.com/thread.jspa?threadID=2531860) in which the user encounters a similar problem as well, and apparently the user solved this problem by replacing the files in C:\Windows\System32\DriverStore\FileRepository\netaapl64.infamd64_neutral26aa9fb28983e9b5
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutral36363f69e6e22c1b
with files he had extracted from the CAB files within the AMDS MSI installer from the iTunes64Setup download.
But the problem is, whenever I try to extract the netaap164 and usbaap164 files from the AMDS MSI installer, using WinRAR, it says that the archive is corrupted and thus I won't be able to extract these files out.
Can anyone give me any suggestions or teach me what to do? I'm really stucked and lost now. Thanks in advance. =)After a couple days searching the internet for a solution I pieced togetherwhat my problem was from several forums and fixed it; maybe my solution/problemis similar to all of yours. (NOTE: I’m running Windows XP Professional, 32-bit,with Service Pack 3 – so you’ll have to translate my issue into your Windows 7format because I have no idea how to operate things is that version of Windows.)
I traced the error to the Apple Mobile Device USB Driver under"Universal Serial Bus Controllers" as others have too (everything inthe iTunes installation would install perfectly well except for Apple MobileDevice Support). However, my problem wasn't with the driver itself -- I had amissing .dll file on my computer for the Hardware Update Wizard (whenever Iwould 'right click’ any USB driver and select "Update", HardwareUpdate Wizard would not open; nothing would happen).
So, I went searching for this problem next, and I found this website: http://kf.livejournal.com/208963.html?view=2699587#t2699587
The page suggests that the problem is a missing .dll file called “newdev.dll”that should be located in “C:\WINDOWS\system32\” (again, I don’t know theequivalent folder for Windows 7, so someone else will need to find out where “newdev.dll”belongs) – I did a search of the .dll file on my computer and found it missing.However, I found another copy of it on my computer using “Seach Everything” (foundhere: http://download.cnet.com/Everything/3000-2379_4-10890746.html)– but, you can also use the Windows Search tool. There were copies located in “C:\Windows\system32\dllcache”and “C:\Windows\ServicePackFiles\i386”. (I would suggest searching for itrather than locating it manually in Explorer in case its in a hidden folder.)
I copied one of the preexisting files of “newdev.dll” and pasted it into “C:\WINDOWS\system32\”.Then I tried re-installing Apple Mobile Device Support and it worked (norolling back installation). When I plugged my iPhone back into my USB “AppleMobile Device USB Driver” reappeared under “Universal Serial Bus controllers”in “Computer Management” – all I had to do was “Enable” it again and I hadaccess to my iPhone in iTunes again.
Also, I had copied a preexisting file of AppleMobileDeviceSupport.msi to mydesktop prior to uninstalling everything, so when I tried to reinstall iTunesand Apple Mobile Device Support failed to install all I had to do later when Ifound the solution was reinstall AMDS. If you do not have a copy of “AppleMobileDeviceSupport.msi”try completely uninstalling everything (like so many other forums suggest, asdoes Apple, here: http://support.apple.com/kb/HT1925),and reinstall iTunes with the Hardware Update Wizard .dll file replaced. (I can’tsay if this entire reinstallation will work since I only had to install AMDS.)
Hope my problem was your problem as well.
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