HT1178 Airport utility cannot find Airport Time Capsule base station

I just purchased the new AirPort Time Capsule 2TB and after trying to set it up with my MAC I realized that the AirPort utility software was old and instead tried setting it up with my ipad that has iOS 6.1.3. However eventhow I remain connected in the internet, I cannot find any base station with the updated AirPort utility. Reseting Time Capsule and modem has not helped. Has anyone else had the same problem and how have you solved it?

Sorry, can you please clarify, and provide a bit more information?
You can "see" the Time Capsule using your iPad, but not using AirPort Utility on your Mac, correct?
If yes, what version of AirPort Utility do you have on your Mac?  If you are not sure, open AirPort Utility, click the AirPort Utility menu in the upper left corner of the screen and click About AirPort Utility.
Post back with the version number that you see there.

Similar Messages

  • HT1178 my airport utility cannot find my Time Capsule

    My time capsule is connected to my mac pro but in trying to set it up my Airport Utility cannot find it.

    Connected by ethernet?
    Airport turned off?
    No other connections .. do it in complete isolation.
    Do factory reset. That will not harm the backups at all. But it will get the TC functional if that is possible.
    If you have issues.. please give us info on the ethernet setup in the computer.. it should be set to dhcp and get IP from the TC.. 10.0.1.2

  • Airport utility cannot find new time capsule

    I have moved house and bought a new time capsule. The airport utility cannot find it. As context, I have successfully set up the new wi-fi network - should I use this to connect to the time capsule of my main wifi network ? I have also done a factory reset already. I think the cables are correctly plugged in - from the LAN output on my router to the WAN port on the TC - is this right ?

    As context, I have successfully set up the new wi-fi network - should I use this to connect to the time capsule of my main wifi network ?
    No, your cabled connection is far superior.
    I have moved house and bought a new time capsule. The airport utility cannot find it.
    Do you have iphone or ipad?? If so download the airport utility for iOS.. it is far superior to the Mac version.. and should be able to discover it.
    If you need to do it from the Mac.. start over.. sorry .. yet another factory reset is helpful.. do it properly like this.
    1. The Factory Reset universal
    Unplug your TC/AE. Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
    Release reset.
    If it doesn’t flash rapidly you have released reset at some point and try again.
    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
    TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
    No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
    2. Make sure ipv6 is set to link-local only.
    3. After the reset the TC will appear in the WiFi as a new device. And in the Airport utility as Other Wi-Fi Devices (1) which you click.. from upper left corner of the AU.
    4. No luck do it the hard way. Or what I should say.. is the exact manual method that brooks no exceptions due to lousy networking in Mavericks.
    Plug the TC into the computer by ethernet.. make sure IPv6 is also set link-local only in the ethernet interface of the computer.. and simply do full manual setup. Turn wireless off in the computer. You can do this in full network isolation.. ie TC plugged into computer. Start with factory reset.. that is assumed before the following steps.
    These are the steps for manual configuration.
    1. Make sure you are getting an IP in the computer from the TC.. the router must show 10.0.1.1 after a reset. The computer will be 10.0.1.2
    2. Open the airport utility and go to the top menu area. Open File / Configure Other.
    3. Type in your IP address.. after a factory reset there is no password required. But if it complains it is public
    Click ok.
    4. You will then get the full edit screens where you can manually setup the TC to whatever you want.
    5. For mavericks I strongly recommend changing to all SMB compatible names, ie short 2-20 characters.
    No spaces and Pure alphanumeric.
    eg
    6. Use same rules for wireless. Set security to WPA2 Personal..
    use a password of 10-20 characters mixed case and numbers... but still pure alphanumeric.
    You can use a different name for 5ghz if you want.
    You can also set channels at least for 2.4ghz I am not sure if 5ghz is relevant for AC models.

  • My Airport Utility cannot find my time capsule.

    I'm having problems to configure my time capsule!
    I'm plugging by cable the TC, my internet moden and my Macbook pro in the correct places.
    I read the manual and I did everything according to it.
    After this error, I have to reset my TC to be able to find it on Airport Utility.
    I already bought this Time Capsule with a broken cable that I changed in the Technical Assistance of Apple in Milan.
    I bought this TC in New York, US and I'm trying to use in Milan, Italy.
    Is the first time I'm having problems with an Apple product. And it's really hard to find answers for this problem.
    Searching on internet, it's easy to find a lot o people dissatisfied with the TC.
    Thanks,
    Thiago

    Lion with v6 airport utility.. is at least part if not all the problem.. download and install 5.6 utility.
    http://support.apple.com/kb/DL1482
    Set up the computer and TC with no other connections.. just one ethernet between them. Be thankful you still have ethernet btw.. with it being dropped in new MBP.
    Turn off the airport wireless in the mac... then try again.. use reset.. it will come available.. but don't be surprised if you need to reboot the computer and TC every couple of days.. that is the new feature of Mac OS .. just like windows.

  • Time Capsule flashes amber (slow) and not being picked up by Airport Utility; cannot set up Time Capsule

    Airport Time Capsule purchased in Canada, trying to set up in home in Mexico.  Connected to isp via ethernet cable, tried resets and power off/on on both TC and isp modem.  TC flashes amber (slow), and is not picked up by Airport Utility on Macbook or iPad.  Do I have a faulty TC that has to be returned?  Wireless signal from provider is strong and reliable for last 5 yrs.  Please help

    Got it figured :-)  Unable to pick up TC via Airport Utility on MacBook Pro or iPad. Used iPad via Settings-WiFi to pick up TC and enter edit functions. Once WAN deselected, Bridge selected, DHCP selected got the steady green light on the TC.  Airport utility now picks up the TC no problem on both iPad and Macbook.  System now fully operational.

  • PC AirPort Utility cannot find Airport extreme w/ ethernet but has internet

    Hello, I have set up the airport extreme to use with a MacBook. I pluged everything in just fine (PC using ethernet) but had to configure the base station with the MacBook as the PC could not find it using the Utility. However the PC is connected to the internet just fine through the base station's ethernet port.
    My problem is trying to get the PC (running XP home 2002 sp2) to see the Airport Extreme using the Airport Utility in order to start configuring network printing and eventually AirTunes.
    I cannot seem to find this solution anywhere. Please help if you can. Thanks!

    Hi I don't know for sure if this is your answer, but with your mac go into setup again. Under wireless tab, then wireless options , make sure 'create a closed network' is unchecked. This may allow the pc to see any Apple base stations. Good luck
    Can you please tell me exactly where to find the "create a closed network" box? I am brand new to mac and am still finding my way around. Thank you so much!

  • Airport utility cannot find airport express

    Just got new AirPort Extreme connected to comcast. It is hooked up to my new iMac via Ethernet.  Went to airport utility to add on an airport express -- it doesn't find it. When connecting it says "sorry error- try again". The tried connecting it by Ethernet cable to AirPort Extreme. It connected. Then I disconnected hoping it would still be able to be found. No luck. Any suggestions? Thanks. Rudy.

    Did you follow the step by step instructions that I provided above?
    Tap on Settings on the iPad / iPhone home screen
    Tap on WiFi
    Tap on AirPort Express under the heading of Setup a New AirPort Base Station
    Follow the prompts
    No where did I say to "open" AirPort Utility.

  • Airport Utility CANNOT find Airport extreme?  HELP!

    I just bought a Airport Extreme (802.11n) and my Airport is just blinking amber... When I launch Airport Utility and scan for a wireless device it comes up with nothing. I cannot get past this step to setting up the Airport Extreme. Any help would be appreciated!
    What am i doing wrong? I have a feeling the Airport is not sending a signal out... is it defective? HELP.......

    Welcome to the discussions!
    The AirPort Extreme broadcasts a default wireless network with a name like Apple Network xxxxxx, where the 'x" can be either a number or letter. Look for this network and log onto it (there is no password required). Then open AirPort Utility to see if it can communicate with the AirPort Extreme.
    You may need to restart both the AirPort Extreme and your computer.
    An alternate (and probably better) method is to temporarily connect an ethernet cable from your computer to one of the LAN <-> ports on the AirPort Extreme to establish a direct connection. You can disconnect the ethernet cable when you have the AirPort Extreme configured.

  • Airport Utility cannot find Airport Extreme

    So, I'm setting up my neighbor's Airport Extreme, and the Airport Utility isn't seeing any airport, even though it's plugged in.
    Any suggestions? It does not bode well if I'm stopped at the first step of setting up.

    Plugged in? Do you mean into a electrical outlet or via ethernet? Does your neighbor have a wireless card and is it turned on? What are you trying to set up? Wired? Wireless? Join a wireless network? I understand if these are a lot of questions and you may not know all these details since it is not your own setup.

  • Airport utility fails to detect time capsule

    I'm sitting right beside the thing, so I know it isn't a distance problem. It's blinking orange, and cannot be found via search.

    If AirPort Utility cannot "find" your Time Capsule after a few tries, (Did you power down both your computer and the Time Capsule and then power them back up?), your next option is to reset the Time Capsule back to factory default settings.
    Power down the Time Capsule
    Hold in the reset button and keep holding it in as you plug the power back in to the Time Capsule
    Release the reset button after 10 seconds
    Reconfigure your Time Capsule. You can use the same name, password, etc as before if you wish.
    The factory default reset will not harm or affect your existing backups

  • HT4145 Does this article apply to OS X Lion and Airport Utility 6.0?  Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

    Does this article apply to OS X Lion and Airport Utility 6.0?
    Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

    I thought you were trying to Extend the network with an Express as the article mentions you pointed to...
    You can't find the Airport Extreme then...
    I woudl suggest doing a Factory reset....
    http://support.apple.com/kb/HT3728
    Then you should be able to set it up just as you did when it was new....
    Factory default reset (using reset button)
    If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.
    Unplug the AirPort Base Station or Time Capsule from power.
    Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
    Release the button. This will factory default reset the AirPort Base Station or Time Capsule.

  • Cannot set up Time Machine because Airport Utility cannot find it.  What do I do now?

    Sorry, I meant to say Airport Utility cannot find Time Capsule.  The TC is not listed as an available drive in the TM setings panel.  Trying to set up a MBP.  iMac TM settings panel lists TC but if I search for it from either machine, iMac or MBP it is not found.  Repeated rescanning doesn't find it.  Also trid Airport Utility from iPad and iPhone, still not found.  When I first purchased it I set it all up so I have logged into it before.  That was a couple of months ago, now I've got around to setting up TM I can't access it.  It is continuing to provide my wireless network though.

    OK, turned off all devices, pulled the plug out of the TC, waited then plugged back in.  Started everything up again and Airport Utility can now find the TC.
    Thanks to you both for trying to help.  Next time I'll try this first but it didn't seem like a very elegant Apple solution to the problem.

  • My MacBook Pro is currently online via wifi, but the airport utility doesn't recognize the airport time capsule base station and has not backed up in 10 days

    My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi.  The icon shows that I am connected to my network with full bars.  I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now.  Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
    My problem is that my time capsule has not backed up in more than 10 days.  When I went to investigate this, it claims it cannot find the time capsule.  when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon).  I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule.  I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
    First question: Do you think this is a problem with the Airport router or my MacBook?
    Second Question: what can I do about it?
    My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!!  On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
    Thanks!

    My early 2011 MacBook Pro 15 inch is currently online, with good (albeit slow... although that is due to the service provider) internet connectivity via wifi.  The icon shows that I am connected to my network with full bars.  I use an Airport Time Capsule as my wireless router, purchased late last year, and it has worked well until now.  Internet comes via cable modem (provided by the cable company), and can be patchy and quirky, so I am often rebooting the modem, but the airport wifi router typically does not need to be rebooted with the modem to regain connectivity.
    My problem is that my time capsule has not backed up in more than 10 days.  When I went to investigate this, it claims it cannot find the time capsule.  when I open the airport utility on the laptop it claims there is no airport connected (although there is the green light next to the internet icon).  I checked on this using the airport utility app on my iPad, and it has no problem identifying the router as an airport time capsule.  I did update the firmware on the router using the app on the iPad, but it made no difference to the laptop.
    First question: Do you think this is a problem with the Airport router or my MacBook?
    Second Question: what can I do about it?
    My MacBook feels like it is on its last legs anyway, so I am currently looking at replacements, but I really want to make sure it is backed up in case it dies before the new one arrives!!  On the other hand, we have serious power issues here, and while the router is on a UPS, the UPS battery is basically fried and conks out in about 5 minutes, so the Airport is constantly being cycled on and off, which I worry could also be causing problems with the proper operation of the device (although the fact that it works with the iPad makes me think that is not the case... but I don't really know).
    Thanks!

  • Airport utility cannot find my Airport Express, repeated rescans, nothing, even with direct connect via Ethernet. Help!

    I use Airport Express to stream iTunes to my home stereo. This is the ONLY thing I use it for. It quit working and now Airport Utility cannot find the Airport Express unit, even after repeated re-boots of all components, resetting the Airport Express, even when connected directly to my router via Ethernet. I use a D-Link wirless router.
    I downloaded the latest Airport Utility, but it will NOT work with XP (from the Apple website, not my words).
    The Airport Express will achieve a solid green indicator after reset, but Airport Utility cannot find it. Until Utility can find and recognize the Airport Express hardware, I cannot adjust or reset any settings, etc.
    Help!

    I downloaded the latest Airport Utility, but it will NOT work with XP (from the Apple website, not my words).
    The latest version of AirPort Utility.....5.6.1.....will only run on a Windows 7 machine.
    Try AirPort Utility 5.5.3 for Windows (make sure that  you have Service Pack 3 installed on your PC, otherwise the application will not run on an XP machine).
    The Airport Express will achieve a solid green indicator after reset, but Airport Utility cannot find it.
    After a "hard reset" or "factory default reset", the light will not be green.....it will be slowly flashing amber after it restarts. See this Apple support document for more information on various resets:
    Resetting an AirPort Base Station or Time Capsule FAQ

  • AirPort Utility cannot find TC

    I'm having problems with connecting my Time Capsule with my Mac via ethernet cable. AirPort Utility cannot find the device, the Capsule is flashing amber only. I have tried to restart the device and modem but still no progress.. Do you know what might be the problem? I'm confused..

    I am having the same problem. No matter how I attempt to connect TC (ie. Ethernet connected to Linksys Router or as the hub for my network connected directly to my cable modem) , it seems to start correctly (brief green light) then solid amber and I can hear the disk coming up to speed....and then Blinking Amber.
    The really odd part is that it worked perfectly for the first month.
    Obviously, Airport Utility can't find it!
    It is the 1 TB model.
    Please, any suggestions?

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