HT1199 I am trying to download OSX Yosemite onto my Macbook Pro 2011.  It asks me for an administrative password to continue.  I do not have an administrative password.  What do I do?

I have a Macbook Pro 2011 with operating system OS X Lion 10.7.5
I am trying to download OS X Yosemite from ITunes/Apple Store and it asks for an administrative password which I do not have.  What do I do?
Linda

Hello Chernells,
Thank you for using Apple Support Communities.
The following article explains the administrator password required for software installations. 
Mac OS X: Software installations require administrator password - Apple Support
Regards,
Jeff D. 

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