HT1199 I have been trying to redownload itunes. The download seems stuck on the "Running Package Scripts" page. It says "about one minute" remaining for the download but, that was 2 hours ago. Anything I can do?
I have been trying to re-download itunes. This is in an effort to try to recover my new iphone 5s which after the latest update, was put into recovery mode. When I connected to itunes, I was given the message that I couldn't recover the phone. So, support suggested that I re-download itunes. The installation seems stuck on the "Running Package Scripts" page. It says it only has about a minute left to complete this process - however that was over 2 hours ago! Help! What can I do next?
Disconnect the iPhone from your Mac.
Shut down your Mac, wait about ten seconds then restart.
Then try downloading iTunes > Apple - iTunes - Download iTunes Now
Do not reconnect the iPhone until iTunes is installed.
If that didn't help, the startup disk may need repairing.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, start up from your Mac install disc to make repairs.
Instructions here > Mac OS X 10.6: Reinstalling Mac OS X
Similar Messages
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I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I have been trying to reinstall iTunes but I have been getting error messages. One says I need a fileMSVCR80.dll, one says error 7 and the last one says windows error126.
This problem started yesterday when I tried to download the newest iTune update.
The error message suggested trying the download again and i have tried over ten times and i get the same messages and error numbers.iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process. -
Please Please help me. I have been trying to install Itunes 11 for 3 months. I deleted my old version and can not for the life of me get Itunes installed . I have Windows 7 Home. The message is " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BDOAF1
Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
I have been trying to update iTunes 11.1.3 (8) to 11.4 and the error message says "an unexpected error occured. iTunes cannot be installed". Anyone can help?
I have a Mac Book Pro with OS X 10.6.8If your profile is correct you are using 10.6.8 Snow Leopard. The latest iTunes version for that OS is 11.3.1 If your profile is wrong and you have 10.9.5 Mavericks, then the iTunes version is 11.4. You cannot use Mavericks versions on Snow Leopard.
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I recently renewed my icloud, since then I have been trying to use itunes match but it keeps coming up with error 4040?
Did you try turning off iTunes Match (Store>Turn off iTunes Match), then turning it back on?
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I have been trying to dl itunes on a computer thats used my songs are missing
have been trying to dl itunes on a computer thats used my songs are missing?
I do not understand what you are saying
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RE:case#426486986 no one called me, only e-mail, I just need refund, I have been trying to reach iTunes for the last 2 month! unable to get help! 818-800-7400
yes
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I have been trying to open itunes that has already been installed. But, the thing is it never opens and when i do right click and trouble shoot also, it doesnt open. I dont whats wrong with itunes and my comp is 64 bit windows 7. Can somebody please help
no its 64 bit version of itunes. Can you please help me. I am not able to sync my iphone.
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I have been trying to work on my homework all afternoon, via NAU's blackboard system. I am continuously getting booted out of the system, with an error stating "Data execution prevention". How can I prevent this from continuing?
If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
If there are specific tasks you need help with:
http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
Is a good resource.
Peter -
I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved. Can anyone help?
Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore
Before that, back up your device, explained here:
iOS: Back up and restore your iOS device with iCloud or iTunes
How to back up your data and set up as a new device
You can check your warranty status here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do -
Please help! I have been trying to update iTunes 10.5.3 and it wont work?
Please help! I have been trying to update my iTunes for a few months with no luck! I click install and it will make it to 10% then tells me it has been interupted, so i resume and then it pops up with "iTunesSetup.exe couldnt be downloaded." I have done the repair thing and still nothing! This is driving me crazy!! I need iTunes updated to update my iPhone.
If your profile is correct you are using 10.6.8 Snow Leopard. The latest iTunes version for that OS is 11.3.1 If your profile is wrong and you have 10.9.5 Mavericks, then the iTunes version is 11.4. You cannot use Mavericks versions on Snow Leopard.
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I have been trying to sync my iphone for two days and it is stuck on 2 of 6 i have tried to sign in and that does not work too
what is wrong?Same problem here - iPhone 6, iOS 8.1.2 and itunes 12.0.1.26
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My macbook is stuck trying to install an office 2011 update. It continues to say "23 minutes remaining" but it has been saying that since last night. I am unable to stop the installation. Every attempt is thwarted and I am even unable to turn off the computer! HELP!
Hi Kaylin,
Go up to the Apple menu and see if you can force quit the process. If not, hold the power button down for 5-10 seconds and it will shut down your MBP. -
Have been trying to contact iTunes regarding fraudulent activity
I have spoken to my Debit Card Services this morning regarding several iTunes monies coming out of my bank every month. They gave me a phone number to contact the Apple Store to check who has made these purchases, I rang on 0845 600 1683 but had no joy. Every month since October last year these purchases have occurred, but I have not made them. Sometimes this amounts to well over £100 per month. What or who can I contact regarding this?
First thing I would do is change your bank account details in your Apple account, using the edit account - you should be able to remove the Card details - use 0000 0000 0000 0000 - or whatever. On a Credit card re-newal I inadvertantly put a wrong digit in my new card number - which stopped any transacations till I corrected it.
Second, Did your card supplier state they would stop any more claims from Apple? Seems starnge they seem to just tell you to conbatct Apple.
I would contact your bank/credit card supplier again and notify them of frauduleant claims on your card and ask them to refuse any payments requested by Apple until you have resolved the problem.
Have you asked who / what / where these payments are going?
If your account is deemed "hacked" or subject to fraudulent claims from app sellers, you should be able to get your many back from Apple.
Keep phoning support and use the contact us email access also.
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