HT1212 Cannot remember my security question answers

When i try to buy paid apps i need to enter the answers to my security question even though i know my password!

From a Kappy  post
The Best Alternatives for Security Questions and Rescue Mail
1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2.  Call Apple Support in your country: Customer Service: Contact Apple support.
3.  Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
  Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

    I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to.  I haven't backed up my ipad or photos for a while. 

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    About 2-step verification of your Apple ID:
    http://support.apple.com/kb/ht5570
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    fayry wrote:
    ... how do I move over my purchases from my current account to my new account?
    This is not possible...
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
    Apple ID FAQs  >  http://support.apple.com/kb/HE37

  • TS1277 I cannot remember my security question answer to authorize my new computer.  Need help to get past this.

    I cannot remember my security question answers to authorize my new computer.  Need help to establish new ones or find the answers to the originals.
    Thanks for any help on this.

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76299)

  • HT201363 What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

    What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

    tankyoo

  • HT1918 I cannot remember my security question answers. Can anybody help please!?!?

     

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • HT201303 I cannot remember my security question answers. What do I do?

    I cannot remember my answers to the security questions. Can I reset them?

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • I know what my password and username are but I cannot remember the security question answers is there anyway to reset them?

    I have 50$ on my iTunes account but cannot access it because I do not have the right answers for my security questions is there anyway that I can have them reset? Or what can I do?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (113166)

  • I cannot remember my security question answers and my rescue email in inactive what do i do?

    Help!!!

    Contact Apple for assistance, either by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions; by contacting the Apple account security team http://support.apple.com/kb/HT5699; or by contacting iTuens store support by email: https://ssl.apple.com/emea/support/itunes/contact.html.

  • HT1911 Cannot remember my security question answers. what do I do????

    what do I do as i cannot remember my authentication answers, whentrying to purchase something for the first time from this computer ??

    https://discussions.apple.com/thread/4109342?tstart=0

  • What happens if you really cannot remember your security question answers

    so i cant remember and i want to just be able to send a reset email but cant find this if there is any way.... let me know thanks
    Kendra

    go to https://iforgot.apple.com

  • I would like to send an e-mail to apple saying that i cannot remember my security questions's answers

    I would like to send an e-mail to apple saying that i cannot remember my security questions's answers. i just wanted to buy James Arthur's album to put on my sisters ipod and i could not remember the security questions's answers

    Unless you plan to have multiple email accounts open in different tabs at the same time, there is no need for Multifox. If each user has their own [[profiles|profile]], then the Multifox extension will not be required. If you want to open multiple email accounts at the same time in one instance of Firefox then you will need Multifox.

  • Cannot get link for contact to work.  Rescue email address is no longer valid and I cannot remember my security questions to update it

    I cannot make any more iTunes or Apps purchases because I cannot remember my security questions.  I have read online that you cannot update rescue email address (mine is no longer valid) until you answer the security questions.  I have clicked on the link for support on account management but it never opens.  I am very upset because all I am needing to do is make purchases.  Any ideas or numbers or actual links you can post in response is appreciated.

    Click here and find the phone number for your country.
    (78231)

  • I have been locked from my itunes account as I could not remember passwords and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!

    I have been locked from my itunes account as I could not remember password and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!  Note that I am doing this query through a work-related apple id.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122986)

  • HT201363 I cannot remember by security questions

    I cannot remember my security questions, now locked out. what do I do?

    Hi, TriciaBr. 
    I see you are locked out of answering your security questions, see the last sentence under Note in step 5 as it is the best resolution to this issue.
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Cheers,
    Jason H.

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