HT1212 cannot remember security questions/answers

I have forgotten my security question answers.

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

Similar Messages

HT5312 what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT5312 Cannot remember security question answers

Cannot remember answers to security questions

Hello Billandrosie,
Thanks for the question. If you do not recognize your security questions, or do not know the answers, see the following article for steps on how to reset them:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
     - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password
     - sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
     - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.

TS1424 my ipod wont download songs because i cannot remember security question answers

Any idea?

This iPad was a Christmas gift. I've bought several apps with it. Now I get a "welcome new user" and a request for verification. I answered the questions 4 years and 2 iPhones ago. The customer support system Apple offers is as nonsensical as "Where's Waldo"...

I am not able to remember security question answers

i am not able to remember security question answers please advise how to retrieve the security answers

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(120820)

Cannot remember security questions, what do I do?

Cannot remember my security questions. What should I do?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

TS3297 Cannot remember security questions and needs reset

Every time I try to purchase on iTunes I get security questions that I cannot remember the answer to and I don't know how to reset the questions or answers

Read threads over on right under heading More Like This
Allan

TS2446 Cannot remember security questions

I have a new iPad mini and cannot use my apple account because its asking for security questions and I cannot remember the answers can I please get some help on resetting this, thank you

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT201363 Can't remember security question answers and the email I use as Apple Id is no longer active, so I can't get a rescue email/ or verification, what do I do!!!??

Can't remember answers to security questions and email for apple Id is no longer active, what do I do? Yes I have rang apple and they say I have to answer questions!!!

What number did you ring ? You won't be able to update your rescue email address until you can answer 2 of your questions. You should be able to get them reset either by contacting iTunes Support or calling Apple.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT1911 cannot remember security questions to purchase a song. how do i change the questions?

I can't remember my security questions to buy a song. How do i change them or retrieve the answers?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

TS2446 can't remember security question,answers how to change them?

get i tunes gift card and try buy app online, and then ark for security question, and can't remember what the answers is?! try to change but how ? can't change apple Id, because use only one emai.

Go to this discussion and follow the process given.

Cant remember security question answer

Apple is sending verification to some old or unknown email. I simply can't remember the name of favorite children's book. Can't change security question because they aren't coming to my email.

Then only Apple can help - give Apple a call, and when you call, ask to speak to the Account Security team. See: Contacting Apple for support and service to look up he phone number for the support team in your country:
http://support.apple.com/kb/HE57

HT201303 cant remember security questions answers

hi on my itunes account i cant remember my secuity answers how do you get b ack into your account and change them ec
tc

Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

I can't purchase anything unless I answer both security questions after the password and can't remember security question answers. What do I do?

Question in subject

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

HT5312 Cannot remember security questions or rescue email address. Where do I go from here?

Is it possible to have the security questions and the rescue id reset?

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90283)

HT1212 cannot remember security questions/answers

Similar Messages

Maybe you are looking for