HT1212 cant unlock phone because i cracked the screen
i dropped my iphone 5 and cracked the screen. i have my phone locked with
a passcode, but i cannot even press on it because it cannot read it... HELP.
itunes content is not part of the backup as it should all be in itunes on your computer.
What pics won't download?
Please explain your issue.
Similar Messages
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i just got a new ipod touch 64 gb 4th generation after my old one got cracked. my mum backed up all my stuff on my laptop pc but i tried to sync everything back on to my ipod but there are non of the music files there + the pictures wont download
itunes content is not part of the backup as it should all be in itunes on your computer.
What pics won't download?
Please explain your issue. -
If I cracked the screen on my 5s and it's still under 1 year warranty, can I get a free replacement?
Hey. I dropped my phone yesterday and cracked the screen. There's also a huge chunk missing. I've had my 5s for about 10 months and I was wondering if I could get it replaced under the warranty for free by going to an Apple store?
If it helps, it has also been experiencing some minor software issues, like shutting down randomly for a couple seconds at a time as well. Those issues have been manageable. I just want to know my options before I spend a ton of money on a replacement phone when I could have avoided it.Only if you purchased the extended Apple warranty. Otherwise, it will be treated as user negligence which voids the warranty.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
activation server is down and i cant do it through itunes because my sim is locked, i cant unlock it because i cant get to the screen that lets me enter my pin
That is very particularly bizarre situation that as far as I know can only be overcome by borrowing someone else's unlocked sim.
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My iPod touch told me to connect to iTunes because it was disabled, but when I plugged it in, it said that there was a passcode that was needed to be unlocked. But I cant unlock it because it is disabled. What do I do?
Place the iPod in Recovery mode and then connect to yuor computer and restore via iTunes.
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iphone 4s "slide to unlock & slide to turn off" has stopped working and i cant unlock phone, how can i fix it please ?
when i conect to itunes to restore it tells me "find my iphone must be turned off" but of course i cant unlock my phone to do that.
im stuck please help..How about a hard reset. Hold the top button down along with the home button until the phone turns off.
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Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTunes. On line live chat won't chat until I give them my serial number which I can't get to because its frozen and can't call for the same reason!! Omg! Someone please help me!?
Morning AppleHlumamkhululi,
Thanks for using Apple Support Communities.
In most cases, the connected iPod needs to be restored.
For more information on this, take a look at this article:
iTunes has detected an iPod in recovery mode - Use iTunes to restore
http://support.apple.com/kb/ts1456
Best of luck,
Mario -
I got my replacement phone a month ago and cracked the screen can i get it replaced
i just got my phone replaced last month and i cracked the screen, and i have apple care . can i get my replacement phone replaced for free?
If you have AppleCare+ you can get an out-of-warranty replacement for $69 or 79...if you have regular AppleCare the replacement will be $149 for an iPhone 4.
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I dont freakin understand. I cant buy anything because I forgot the answers to my securlty questions,and I cant set up a rescue email account because I exhausted my attempts. So how do I set up a rescue email? How rediculous
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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i want to make restore and update to my phone(3gs) and don't do it never because write "restore can't be finished because the i-phone device don't found" !!!!?????i can't open my phone because it has at screen the icon (who must connect the device withpc
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
Henry dropped the Ipod touch and cracked the screen. How can I get this fixed.
Hi,
Henry dropped his Ipod touch and cracked the screen and put in a passcode and now has forgotten his passcode. Need to know how I can get the screen fixed and or if it is covered on the 1 year warranty? How can I unlock the Ipod without the passcode?
Any info would be greatly helpful!
Lori NeumannTake to an Apple retailer. Such damage is not covered by your warranty.
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
Verify that you are using the latest version of iTunes before attempting to update.
Connect your device to your computer.
Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
Select the Summary tab.
Select the Restore option.
When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
When the restore process has completed, the device restarts and displays the Apple logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
I cracked the screen on my iPad 2, the left corner to the home button. What can I do to fix it... ?
I cracked the screen on my iPad 2, the left corner to the home button. What can I do to fix it... ? Can it be repaired by apple authorized dealer / technition?
Because I dont live in America.You should try to take your iPad to an Apple Authorized Service Center, Take a look at this link, http://www.apple.com/support/iphone/contact/
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The hold button won't work and this morning i cracked the screen!!
Hello,
I was wondering if anyone can help me! The hold switch on my ipod nano does not work, or is very slow. It only works if I press down very hard on the hold button. This is of course very frustrating!
However, just this morning I cracked the screen.I know that cracked screens are accidental damage and are therefore not covered by warranty, but the hold button was not working before the screen was cracked- it is just bad luck that this has happened before sending my ipod off to Apple to see if they can resolve the issue.
Does anyone know if it is possible to get the hold-button issue fixed even though the screen is cracked? I am a bit of a disaster area with electrical goods, having cracked the screen of my laptop and of my phone in the past!
Thanks
iPod nano Windows XPI believe it is a hardware issue, you have to send it
repairing.
yeah but I won't be able to get the repair done on warranty, will I? -
I have an iphone 5s and cracked the screen.
I have an iphone 5s and cracked the screen this morning. Every person I called is charging $260 and apple is also charging $269. I was wondering if there were any other options? I also heard of an exchange that apple offers! Apparently, if you pay a certain fee and give in your iphone, you get a new iphone. Any additional information? If you guys could leave some cheaper options I can use through apple that'd be amazing!
Thank you sososoosososo much,
Sincerly an aggravated broken iphone 5s ownerhttp://www.phoneclaim.com/Verizon
I am going to assume you mean Asurian insurance?
Verizon will not replace a broken phone.
Good Luck -
how can I unlock my ipod touch? The screen is locked and has various languages on the sliding bar. the screen is grey and the normal screen saver is gone.
As a first attempt, try a reboot by holding both the power and home buttons untl the apple logo appears and it restarts, ignoring the red slider if that appears.
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