HT1212 Forgot pass code so I backed up, updated and now won't restore because icloud is open. I cant get in to turn it off! Help

Forgot pass code so I backed up, updated and now won't restore because icloud is open. I cant get in to turn it off! Help

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

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