HT1212 How can I shut off my passcode from the computer, I can't turn on my i-pod?

I'm sending my i-pod touch in for repairs and they said that I have to disable my passcode. My i-pod is unable to be turned on so they said I have to disable it from the computer. How do I do this? Someone please help.

If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
However, I think they mean this:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account

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