HT1212 How to reset security questions when I've forgotten them?

How do I reset my security questions?

Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(87359)

Similar Messages

  • HT1918 how to chNGE SECURITY QUESTIONS WHEN I NEVER SET THEM UP

    i never set up security questions and i dont know how to change them

    I´m just guessing here but, your being told something like "Apple security enhancements" and that it tells you to create/verify your security questions when you try to purchase an application/music/etc from your
    iPhone 4S, after updating to iOS 6?
    If so
    - Double tap you home button and close all application that´s running on you iOS device
    - Go to Settings > Safari > Clear History and Clear Cookies and Data
    - Open App store, download a free application and enter/verify your information

  • How to reset security questions when I didn't use one they keep asking me

    I keep getting asked my childhood nickname as one of my security questions and I never had one and didn't pick this question, so how do I get rid of it when it keeps asking me this question and telling me I got it wrong? Then it wont let me go any further to change it.

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • HT1918 How to reset security questions when i have lost the old answers?

    Well i have not really lost my answers i have forgot please help

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201303 How to reset Security question and awsers?

    Hi
    How to reset Security question and awsers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How canI set security questions when it will not recognize my answers?

    How can I reset security questions when it will not recognize my answers?

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • TS1424 How to reset security questions if you forget the original answers

    How to reset security questions if you forget the original answers

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Contact iTunes Support to request  a reset;
    http://www.apple.com/support/itunes/

  • HT5312 How to reset security question on itunes

    How to reset security question

    If you can remember them then you can login here and change them : https://appleid.apple.com
    If you can't remember them and you  have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • How to reset security questions on apple id  i forgot them

    how to reset security questions on apple id  i forgot them

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98055)

  • How to reset security questions without rescue address

    How to reset security questions without rescue address

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124475)

  • How to reset security questions without backup email

    how to reset security questions without a back-up email?

    Hello Willar52,
    Thanks for the question. If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • How to reset security questions after to many attempts and support is closed

    how to reset security question after to many attemptd and support is closed

    Unless you're desperate, wait until you can reach Apple's Account Security team.
    (118978)

  • HT201303 How to reset security questions? I forgot security questions. :(

    I forgot my security questions.
    Please tell me how to reset security questions!
    Thanks.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1725 How to reset security questions if I forgot original answers to security questions

    How to reset security questions if I forgot original answers to security questions?

    @ haiduc - 
    1. Starting a new query ..
    Select appropriate Board (Selecting 'E series and communicators' as far as the device goes..but more apt will be the 'Hardware' Board under 'Tips and Troubleshooting' in this particular case..) and then select 'New Message' ..
    2. The security code needs to be reset to the default 12345 which can only be done by Nokia Care in your region. A proof of ownership (Bill / Invoice) may be asked.
     Moderator's note: We amended the title of this post as we moved it to the most appropriate board.
    Attachments:
    Capture1.JPG ‏34 KB

  • HT201359 How to reset security questions and answers

    How to reset security questions and answers?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (88571)

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