HT1212 I did what the instructions told me to do but it still won't work. What do I do now?

I did what the instructions said to do. I turned it off and blah blah blah. But when i never got the restore part, it just said the same thing before. I have the ipod touch 5, and am using the most current itunes available at this time. What can i do to get this to work?

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer

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I can't open i tunes, I've followed the instructions given on this site but it still won't open

I can't open I tunes, I've folowed the instructions given on this site but it still won't open. Any alternative suggestions?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Storeand turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

I was recently given an ipod touch and the only screen it will show is a usb cable and itunes symbol. I've tried the troubleshooting stuff on this website but it still won't work. Any ideas as to how i can fix this?

My Ipod touch only shows a usb wire and itunes symbol when i turn it on. it does not show up on my itunes or in my computer. ive tried the troubleshooting stuff(reseting the ipod, reinstalling the newest itunes, restarting the computer) and nothing has changed. my ipod shuffle connects to my itunes just fine though.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work.

So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work. Any help would make my day...

I got some more info that may help.
I put a cd on my laptop, and was able to share it to my computer... So the problem is only from my computer to my laptop. I tried the firewall thing and it did not help. I read the rest of the trouble shooting page, and nothing else applies. iTunes is an execption and already was. I can not think of anything else being my problem. Do you think I should re-install iTunes or would that be a waste of time? At this point I am about to just call Apple for some help because I am getting to stressed over this.
Thanks

My ipod nano 5th gen wont play movies or videos on my ipod but plays them on itunes when i click on it the screen flashes black i have tried taking the movie off my ipod and putting it back on but it still won't work what should i do?

My ipod nano 5th gen. won't play movies or tv shows but it plays them on itunes. When I click on it the screen flashes black. I have tried taking the videos off my ipod and then putting them back on but it still won't work. what should i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT5278 i did this update and now the volume on my phone doesn't appear when i push the buttons on the side of the phone. occasionally i see them, but my speakers won't work for playing videos or music either. it does ring when i receive a call though! ne1

i did the ios5.1.1 update and now the volume on my phone doesn't appear when i push the buttons on the side of the phone. occasionally i see them, but my speakers won't work for playing videos or music either. it does ring when i receive a call though, and for my alarm. ne1 else had these problems?

I have had this happen to me on 3GS, 4 and 4s. Usually the solution is one of the following:
1- If your volume indicator says headphones even though they are not plugged in, then:
Stick your headphones into the headphone jack and then remove quickly.
2. If that does not work Power your phone off. Then when restarting Reset the phone by pressing the home button and the power button at the same time until the apple logo appears.
3. Make sure you have not chosen to send audio to an Airplay device such as Apple Tv.
Hope one of these works for you

The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error. I deleted the song name from our library, but it still won't let me download. Any advice?

The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error. I deleted the song name from our library, but it still won't let me download. Any advice?

Hi VeryBerry1,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
You can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy

When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

I get a problem like yours. I have a mac mini with 2 hdds the server and hd2 I installed windows 7 and the windows works fine. except it will not allow me to get on the net. I get error 651. I can boot back to lion and the internet connection works. I googled and error 651 does seem to show up. I would like a work around.

Okay so my IPod touch 4 won't play music through any headphone I put into the port. I've tried it with 4-5 different headphones but it still won't work. How can I fix this?

Okay so my IPod touch 4 won't play music through any headphone I put into the port. I've tried it with 4-5 different headphones but it still won't work. How can I fix this? This isn't the first time something like this has happened but it has never stayed this way for such a long time. If I have to send it in for repairs I will but I'm not sure if its under warranty

To check for warranty coverage:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for theother 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work. How can I get Firefox working again?

After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.

After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.

HT1212 i NEED HELP , MY GRANDSON PUT A PASSWORD IN THE IPOD AND FORGOT WHAT IT IS . i HAVE TRIED EVERYTHING THAT THE INSTRUCTIONS TOLD ME TO DO BUT NOTHING WORKS

please help, my grandson put a passcode in the ipod and now can't remember. we have tried restoring but that still doesn't work. forgotten passcode and device is disabled for trying too many times

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

I updated addon compatibily program but it still won't work. Shockwave is crashing when I play on line. never did before

Shockwave is freezing up on me when I play on line.
I tried upgrading with your compatabily but still won't work
cannot get the program to stay on.
help?

Shockwave is freezing up on me when I play on line.
I tried upgrading with your compatabily but still won't work
cannot get the program to stay on.
help?

Unable to access the internet on windows xp using bootcamp. I installed the bootcamp drivers ( from snow leopard) but it still doesn't work. I have parallels 6 also installed and IT works fine. I am missing a rtl network adapter-thanksr

Hi
I have a new 21 inch imac oct 2011 version. I installed bootcamp and windows xp on my machine and i also installed parallels 6.
Paralleles works great and i can open any program with it. But bootcamp also works EXCEPT it refuses to give me access to the internet. I installed the bootcamp drivers from my snow leopard disk, it did not make a difference. All the drivers installed but still no internet. I then installed the bootcamp drivers from the gray mac osx disk (#1) but it stopped installing with an error number ( 2753) and it said that the package was damaged.
I have tried everything; i opened each disk and trieed installing the files separately. Nothing.
What i see missing in my devices screen in XP is the network adapter.
I have a router (dlink-dr615) and it is connected by ethernet to my imac. I wonder if THIS might have anything to do with the problem. Any guidance would be much appreciated.
Thank you

I'd recommend reposting in the Boot Camp forum, that is where the Boot Camp and Windows gurus hang out.
Good luck.

My netflix isn't working on my MacBook Pro. I tried 3 different browsers and it won't work on any of them. It said I have to update my Adobe player, which I did, but it still won't work.

My netflix won't play on my computer. At first it wouldn't work in Safari and it gave me a redirect failure (too many redirects). Then I tried it in Chrome and it won't work in there. It work for a few days in Firefox and now that doesn't work either. I have a MacBook Pro OS X Yosemite version 10.10.2. I just updated because I thought that would help. I tried clearing my history/cache but that didn't work. Do I have a Mac version of a virus? Help! What is wrong?
Also, I noticed when I log into my computer with my password when I first turn my computer on, The password box is slightly off center the first time, then I type my password, then it comes up again looking centered like it's supposed to. What is happening???

My netflix won't play on my computer. At first it wouldn't work in Safari and it gave me a redirect failure (too many redirects). Then I tried it in Chrome and it won't work in there. It work for a few days in Firefox and now that doesn't work either. I have a MacBook Pro OS X Yosemite version 10.10.2. I just updated because I thought that would help. I tried clearing my history/cache but that didn't work. Do I have a Mac version of a virus? Help! What is wrong?
Also, I noticed when I log into my computer with my password when I first turn my computer on, The password box is slightly off center the first time, then I type my password, then it comes up again looking centered like it's supposed to. What is happening???

My iPod 4 brand new charger won't show the charging sign and won't connect to a computer. I have went to the Apple Store and bought the charger but it still won't work. What do I do?

I recently got a brand new charger from my local Apple Store. When I got home and plugged it into my charger on my computer nothing happened. It chargesbut it doesn't show the charging sign or make the sound that says its charging. It takes my iPod touch at least 4-5 hours to fully charge. I would just like some tips on what to do. I have tried resetting my iPod and I've tried just getting a new charger, but nothing works. If anyone knows anything that might help I will very much appreciate it. Thank you

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT1212 I did what the instructions told me to do but it still won't work. What do I do now?

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