HT1212 I have a restrictions passcode that I don't remember setting and now can't access. How do I reset?

The problem I think is linked to my inability to download and/or play songs with explicit content to my phone. I

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
     1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
         of the cable connected to your computer's USB port.
     2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
         red slider appears, then slide the slider. Wait for the device to turn off.
          If you cannot turn off the device using the slider, press and hold the Sleep/Wake
          and Home buttons at the same time. When the device turns off, release the Sleep/Wake
          and Home buttons.
     3. While pressing and holding the Home button, reconnect the USB cable to the device.
         The device should turn on. Note: If you see the screen pictured below, let the device
         charge for at least ten minutes to ensure that the battery has some charge, and then
         start with step 2 again.
     4. Continue holding the Home button until you see the "Connect to iTunes" screen.
         When this screen appears you can release the Home button.
     5. If necessary, open iTunes. You should see the following "recovery mode" alert:
     6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Similar Messages

  • HT1212 What if you have a restriction passcode that you don't know.

    I bought a used iPod touch 2nd gen and can't restore it because the previous owner put a restriction code on it and I don't have the code.

    Since you purchased the iPod used none of the media transferred with the sale of the iPod hardware. The person did not have the right/licence to give you/sell you the media.
    Go to Settings>General>Reset>Erase all content and settings and set up the iPod with your own media.
    If you can't do that,
    Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software

  • I have activated the passcode lock on my iPad sometimes ago and now I forgot it, I entered several passcode but did not work, now the iPad is disabled and would not connect to iTunes. What can I do to unlock my iPad

    I have activated the passcode lock on my iPad sometimes ago and now I foregot it, I entered several passcode but non was correct, now the iPad nis disabled and would not connect to the iTunes. what can be done to unlock my iPad?

    If you've forgotten the passcode then you will need to connect the iPad to the computer that you normally sync to and you should then be able to reset the iPad and re-sync your content to it (http://support.apple.com/kb/HT1212) - you may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808

  • I have an iPhone 4 that i was trying to fix and now it will not turn on at all is there anyway that i can access all my pictures and contacts from my new phone or pc? It is also on the same apple id, but i dont know if that would help with anything.

    I have an iPhone 4 thats i was trying to fix and now it will not turn on at all is there anyway that i can access my pictures and contacts from my new phone or pc? Aslo the are both on the same apple id but i dont know if that would help or not.

    Contacts are designed to be synced to a supported application on the computer or a cloud service.
    Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
    If you have failed to use the device as designed it may be too late to recovery anything.
    Is the device regularly backed up to a computer via iTunes?  If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.

  • Ipad mini has passcode but i don't remember setting one?

    i have got my daughter an ipad mini and it has asked for a passcode but i don't remember setting one up how can i sort this out??

    Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
    http://support.apple.com/kb/HT1808
    Note: You may have to repeat the above a few times.

  • Hi guys, I hope you help me.. I have no wifi and want to go back from mavericks to lion but erase disc and now can't access disc utility because internet recovery is poping out? what shall i do?

    Hi guys, I hope you help me.. I have no wifi and want to go back from mavericks to lion but erase disc and now can't access disc utility because internet recovery is poping out? what shall i do?

    Problem is that my wifi does not work.. im using usb dongle.. My screen was broken and i replace it with 2010 model which suppose to be compatibile with my 2011. Is there a way I can access utility disc and not going itno internet recovery mode?
    Thanks!

  • I have changed my email address so I changed my Apple ID and password.  Just realised haven't changed icloud details and now can't access as don't know password or security questions.  Want to delete and set up on new Apple ID.

    I I have changed my email address so I changed my Apple ID and password.  Just realised haven't changed icloud details and now can't access as don't know password or security questions.  Want to delete and set up on new Apple ID.  Help please???

    In order to change the iCloud ID on your device you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I have totallymessed up outlook on my ipad, attempted to change password, and then couldn't send email and now can't access at all.  can i reload "clean" new version and start all over?

    i have totallymessed up outlook on my ipad, attempted to change password, and then couldn't send email and now can't access at all.  can i reload "clean" new version and start all over?

    Settings>Mail, contacts, calendars>Your email account name>Delete Account. A window will popu after you select your email account in the settings and there is a large red Delete Button at the bottom of the window.
    Settings>Mail, contacts, calendars>Add account. Tap on Add account and start entering your email account details again. If your email account doesn't fit one the per installed accounts in there, tap on Other - and add your account in there.
    I would restart the iPad after you delete the email account, just to be starting "fresh" again.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button

  • HT201328 how can i removed/unlocked the passcode of my iPhone? i forgot and now can't open my cel anymore

    how can i removed/unlocked the passcode of my iPhone? i forgot and now can't open my cel anymore?...thank you:-)

    Do as the manaul tells you to do and restore the iphone

  • I missed the intro email to iCloud and now can't access my I cloud. How do get that email?

    I missed the intro email to iCloud and now can't access my I cloud. How do get that email?

    See also http://www.apple.com/icloud/setup/ios.html

  • Hi, I have a new laptop (Windows 8) and now can't access any part of my itunes account, can anybody help?

    Hi, I have a new laptop (Windows 8) and now can't access any part of my itunes account, can anybody help?

    forgot to add am so un technical too !!! so any help massively grateful !

  • HT4113 When making a passcode on my 1st generation iPod touch, I typed it in incorrectly and now can't access my device. What can I do?

    When making a passcode on my 1st generation iPod touch, I typed it in incorrectly and now can't access my device. What can I do?

    Place the iPod in Recovery Mode and restore via iTunes.
    iOS: Wrong passcode results in red disabled screen
    If not successful, try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • I have a restriction passcode that I have no idea what the passcode could be. I know that I need to reset the phone to factory settings but how do go about doing this without losing all of my contacts and other info, etc? (mainly contacts)

         At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
    -Mike

    You can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
           other end of the cable connected to your computer's USB port.
       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
           until the red slider appears, then slide the slider. Wait for the device to turn off.
                  * If you cannot turn off the device using the slider, press and hold the
                    Sleep/Wake and Home buttons at the same time. When the device turns off,
                    release the Sleep/Wake and Home buttons.
      3. While pressing and holding the Home button, reconnect the USB cable to the
           device. The device should turn on. Note: If you see the battery charge warning,
           let the device charge for at least ten minutes to ensure that the battery has some
           charge, and then start with step 2 again.
      4. Continue holding the Home button until you see the "Connect to iTunes" screen.
           When this screen appears you can release the Home button:
      5. If necessary, open iTunes. You should see the following "recovery mode" alert:
      6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • How do I reset a passcode that I don't remember?

    I have an iPad that, mysteriously, had a passcode applied to it.  I do not know the passcode and I could not reset it to factory defaults.

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
    However, iOS 7 has more security.
    iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
     Cheers, Tom

  • I have forgotten my passcode, I typed in the wrong numbers and now it is disabled. How do I fix this?

    I have forgotten my passcode, the 4 digit number, I then typed the wrong number and now my ipad says disabled try again in an hour. I do not remember the number. How do I fix this? Please Help.

    Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost.

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