HT1212 I have an iphone from a previous employee that is locked with a passcode and I need to wipe the phone so I can issue it to another employee...how do I go about this?
I have an iphone that was previously used by a former employee, the phone is locked with a passcode, I need to factory reset so I can issue the phone to a new employee, how do I go about this?
http://support.apple.com/kb/HT1808
Here you go however do be warned that if activation lock is on the device you will need to contact apple support
Similar Messages
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I found an iphone over one year ago. Its locked with a passcode. I kept waiting for the owner to call it. They never did. I went to an AT&T store today, they put a new sim card in it. and told me to go home, log on to itunes, and restore the phone to "factory settings".But itunes says the phone is locked and it needs the passcode to reset it to factory settings.
Any workaround? Or, am I doing something wrong here?
Thanks so much.
JoeSounds like you may be the owner of a new phone! If you don't need or want it and no one claims it you probably can sell it. Check eBay to see what the going rate is.
You are to be commended for at least trying to find the owner. Many wouldn't.
Best.
GDG -
I am trying to upload photos from my iPhone to my macbook but each time I plug my iPhone into the macbook, a message comes up which says my device is locked with a passcode and I cannot load the photos. When I plug my phone in, it is on the home screen and unlocked so I don't understand what I am doing wrong. This has never occurred before. Please help.
Get a powered USB hub.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents -
I just tried updating my iPhone 4GS and it says I have an error, and need to "restore" the phone before I can use it with iTunes??? I don't want to lose the pictures on it! What can I do to save them?
Swayzeone wrote:
I just tried updating my iPhone 4GS
No, sorry... did not happen becasue no such model exists.
If the device is in recovery mode, any data on it is already lost.
The only options are:
Restore the device to get it functional.
Enjoy the paper weight.
For what reason did you attempt to update the device without first ensuring that your data was safe, meaning backing up the device and copying important pictures/videos taken with the device to a computer? -
I have forgotten my password for iPod Touch 4G and it is now disabled. I tried connecting to iTunes but i haven't synced before and i need to enter the password before i can back it up so i can restore it. I don't want to lose pictures so please HELP!
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. That is how it works
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
I am locked out of my iPad 2, I can't back it up because it won't connect to iTunes (because it's locked with a password) and I need it for school, it has all of my school work on it and the school doesn't have or passwords. I can't loose all of my work. PLEASE HELP ME!!!
Hi ebby,
Here are the instructions for a disabled device - hopefully you have sync'd with your computer before now?
http://support.apple.com/kb/HT1212
Good luck!
Cheers,
GB -
if the employee has been terminated and I need to reuse the phone and have no ability to contact them, how can I erase the phone?
Welcome to the Apple community.
Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide proof of purchase and other corporate documents.
For future reference your best tactic might be to use Apple Configurator to set up all your companies devices. You can set the password for 'Find my Phone' to be identical for all your devices, whilst allowing the user to use their own password for the remainder of the iCloud services. -
my iMac with os x allowed me to edit my administrator in preferences with my info and i didn't select the administrator priv. box now my mac has no administrator is there a fix for this or does it need a re-install
Apple support article:
Startup Grey Screen
You can try to check your hard drive.
Apple Hardware Test doesn't catch everything, so even if it doesn't find a problem, you could have one.
Apple Hardware Test -
iphone 4s is disabled. It says connect to itunes. Itunes ays could not connect because phone is locked with a passcode and to enter passcode on iphone before it can be used with itunes, but I can't enter the passcode because 1) don't know it 2) it's disabled. The device also does not show up in itunes, so how can I restore the phone or unlock it?
Same answer as last time you asked the exact same question:
HT1430 Iphone 4s says disabled connect to itunes and itunes won't connect because phone locked with a passcode. I don't have the passcode to unlock the phone -
I've got a wireless network with one iMac and a Vista PC, on the Vista PC is through USB a printer connected. How can i print from my iMac to that particular printer ?
You need to turn on Printer Sharing on both the PC and OS X. I can't help you on Vista but in OS X it's System Preferences - Sharing - check the Printer Sharing box.
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my iphone says 'iphone is disabled connect to itunes' and when i do connect it, it says 'iphone could not connect to itunes because it is locked with a password and you need to unlock it but it doesnt let me as it is diabled???????
hi, may i know how to restore and put it on recovery mode??
as I faced the same problem as you now...
Thanks -
it says connect to itunes but i cant because a pop up comes up saying "Itunes could not connect to the IPod because it is locked with a passcode. then it says to enter the passcode, i cant because it says connect to itunes. Please Help
Place the iPOd in recovery mode and then restore via iTunes. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
HT201472 found a lost iPhone that is locked with a passcode
Found a lost iPhone that is locked with a passcode, how do I find the owner?
You probably will not be able to find the owner. Turn it into the police.
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My laptop I use to sync my iphone is out of order at present.i need to sync my iphone on another computer,how do i go about this
What are you trying to sync. The iPhone is designed to sync with a single computer and any attempt to sync to another one will result in the data on the phone being deleted.
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itunes could not be connected to ipad because it is locked with a passcode, i must enter a passcode on the ipad before it can be used with itunes but all i see is "iPad is disabled connect to itunes" I have a passcode but nothing shows on the screen
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom
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