HT1212 I tried to do this, but I'm getting a message that says I have to turn off find my iphone before I can restore. Since my Iphone is locked, obviously I can't do this. So how can I unlock it?

I tried to do this, but I'm getting a message that says I have to turn off find my iphone before I can restore. Since my Iphone is locked, obviously I can't do this. So how can I unlock it?

Put your passcode in to unlock it.

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TS4020 I live in a house with multiple iCloud users. When they try to turn on "Find my computer" they get the message that they will have to disable my "find my computer" setting in order to enable theirs. How can they all be enabled at the same time?

I live in a house with multiple iCloud users. When they try to turn on "Find my computer" they get the message that they will have to disable my "find my computer" setting in order to enable theirs. How can they all be enabled at the same time?

Try this support document for information on how to contact Apple and account security. Apple ID: Contacting Apple for help with Apple ID account security

I cannot open a photo library from an external hard rive I get a message that says: You have made changes to your iPhoto library using a newer version of iPhoto. How do I access this library?

I cannot open a photo library from an external hard rive I get a message that says: You have made changes to your iPhoto library using a newer version of iPhoto. How do I access this library?

and
and have you opened this library with any other computer?
LN

I keep getting calls, so I added that number to my list of calls to block. It doesn't ring anymore, but I keep getting notification messages that say "Call back". Why do I receive this when the call should be blocked?

I keep getting calls from (removed), so I added that number to my list of calls to block. It doesn't ring anymore, but I keep getting notification messages that say "Call back (removed)". Why do I receive this when the call should be blocked?
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Okay, you are correct the call is not supposed to ring in. Have you done any troubleshooting on the phone? First off, try power cycling the phone. Turn the phone off, then back on again. If that does not work, then try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. See if that changes things. Is the caller using the exact number that you blocked, or is it possible they are using another number, or have restricted the Caller ID?

I just recently did a reinstall on my mac, i tried to open itunes, but there is an error message that says itunes requires quick time 7.5.5 or later, i have tried to update quicktime, but cannot. please help :)

i just recently did a reinstall on my mac, i tried to open itunes, but there is an error message that says itunes requires quick time 7.5.5 or later, i have tried to update quicktime, but cannot. please help

Just FYI
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
http://support.apple.com/kb/DL27 <-- Quicktime 7.5.5

HT4623 I updated my iphone 4S successfully. But now I get a message that says I need to accept the terms and conditions. When I select the Terms and Conditions, my phone is unable to locate them.

I updated my iphone 4S successfully. But now I get a message that says I need to read and accept the Terms and Conditions. But when I select the Terms and Conditions, nothing appears but a message that says "cannot locate."

Hi bondercin,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
Restart and / or reset your device
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Check your settings for Safari -- enable cookies and turn off private browsing
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Also, sign out of your iTunes Store account and sign back in:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
This article provides additional troubleshooting steps for connecting to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying

I am trying to email pictures from my ipad to my email address on my computer and I have been going along nice but now I get a message that says "cannot send mail the message was rejected by the server" can't see to figure out why it stopped sending now.

I have been emailing pictures from my ipad to my computer and have been going along nicely and now when I went to send 5 pictures to my computer from my ipad I am getting a message that says " cannot send mail The message was rejected by the server" cannot understand why this is happening and have not been able to fix. Now when I try to send pictues even to another email address I am getting the same message.
Help.

Email may not be the best way to move pictures.
There are lots of ways of moving files.
A simple and popular way to copy files and share files among your devices.
https://www.dropbox.com/
"Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices" Rated the most secure cloud storage by SkyHigh Networks.
https://www.box.com/
Using iTunes to transfer files:
http://support.apple.com/kb/HT4094?viewlocale=en_US&locale=en_US
Files Connect -- "Cloud Storage services like Dropbox, MobileMe iDisk, Google Docs/Picasa, Facebook photos, FTP, SFTP, WebDAV ... AFS (Apple File Shares) SMB (Windows shares) protocols"
https://itunes.apple.com/us/app/files-connect/id404324302?mt=8
Windows File server
http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8
"The kiteworks mobile file sharing solution provides secure creation, viewing, and sharing of enterprise content on smartphones and tablets while providing IT and security teams the administrative controls to manage user privileges and access rights necessary to ensure enterprise security and compliance." " Includes choice of private cloud on-premise."
http://www.accellion.com/solutions/mobile-enablement/mobile-file-sharing
"Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."
http://www.tidal.it/?page_id=309&lang=en
http://www.msec.it/blog/?page_id=11

My computer crashed and was rebuilt. I tried to sync the music from ipad back to my computer but I keep getting a message that says the content on my ipad will be erased. It also says the ipad was synced to a different library.

My computer crashed and was rebuilt. I tried to sync the music from my ipad to my computer but get a message that says the content on my ipad will be erased and is synced to a different library. All the music purchased from itunes synced but I need to get the music that was not purchased on itunes. How do I do this?

You don't. the ipad is not a backup/storage device. it simply mirrors the selected content of your computer. The sync is one way - computer to ipad. The only exception is itunes purchases.
Did you fail to maintain a backup copy of your computer?
If so, not good.
You may be able to purchase a third party program, not supported by Apple, to get the other music.

I am getting a message that says I have disk volume issues. What does that mean and how can I fix it

I have a G62-3M-300 Notebook computer and I am getting the error message above. I also get a messgae that says error NTFP and a disk check for consisentcy cannot be run. What can I do to resolve this issue?

Hi,
Please use the following instructions to fix:
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/one-of-your-disks-needs-to-be-ch...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Why do i get the message that says i have used the maximum number of free accounts on my iphone 4 and how do l fix this

Why do I get the message that the number of free accounts has been activated my iphone and how do I inactivated them ?

See the "more like this" section on the right side of this page, as your question has already been asked and answered many times.

I'm trying to set up my Facetime but I'm getting a message that says my registering device does not have appropriate credentials

I'm trying to set up my Facetime on my laptop but I'm getting an error message that says my registering device does not have appropriate credentials. How can I fix this?

katharina,
The specific circuit board I was talking about is the "Logic Board" which should have the serial number of your computer embeded electronnicaly. Sometimes the technicians who replace this board do not bother to enter the computer's serial number into it after making the repair/replacement. Probably because they don't think that it is important. The only way you can have this done is to bring it back to the shop where it was repaired, and have them do it. On some Macs you can check the electronic serial number by clicking on the Apple logo on the top left hand corner of the screen, then clicking on "about this mac" then clicking on "more info" button on the window which will appear. If you can't see any serial number, then your replacement board was not serialized.

I want to delete an iCloud account from my iPhone. It says I have to turn off 'Find my iPhone'. I can't do that because the applied on the iPhone is an old one to which I don't have access anymore. What do I do?

For some reason the iCloud account on my iPhone has reverted to an old Appleid. I now can't get rid of it for the above reason--I can't turn 'Find my iPhone' off since that old appleid is no longer active and I don't have access to the email address since its from an old job. I am in a catch 22. I can't move for

If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I closed Firefox and tried to re-open it, but I keep getting a message that says "A copy of Firefox is already open. Only one copy of Firefox can be open at a time." Help!

My Mac laptop was working very slowly. I closed it but I can't re-open the version I had. I tried to move it to the trash and download a new version but, I keep getting the same message. How can I get rid of this copy and get back to work????

See:
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

I am trying to download itunes but I keep getting the message that apple application support was not found and that I need it for itunes helper. It tells me to uninstall then reinstall but that does nothing. How can I get itunes to work?

I need to downlad iTunes for my iPod Touch to work, but I can't dowload iTunes without apple application support. How can I get apple application support or is there any other way to download iTunes?

Hi marian289,
Thanks for using Apple Support Communities. This article has steps to thoroughly remove and reinstall iTunes that may help:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari

HT1212 I tried to do this, but I'm getting a message that says I have to turn off find my iphone before I can restore. Since my Iphone is locked, obviously I can't do this. So how can I unlock it?

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