HT1212 I've done this 5 times now and after ten mins still shows the above message' someone please help!

My iPod say its disabled but had never been synced with iTunes so I turned it off then held down home button and did exactly what support says but still says sorry need a passcode!! Help!!!!!!!!

If you need a passcode and you don't have one, the best thing to do is restore it, but first put it into dfu mode. This site will show you exactly what you need to do:
http://www.pocketables.com/forum/showthread.php?t=566

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