HT1212 itunes says the ipod cannot be restored

My daughter has gotten locked out of her ipod touch. When I connect to itunes, it says I have to enter passcode but the itouch says to connect to itunes. I followed the instructions for a forgotten password, and tried to restore it and at the end of that, I got a message from itunes that it couldn't be reset. Ideas?

You said : "I got a message from itunes that it couldn't be reset.". What was the exact wording of the message?

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    Thank you for clarify I'm supposed to read the ENTIRE article. I thought I was just supposed to read the title and magically everything will fix itself. I appreciate you taking the time to help me however I do not appreciate the caps and the way you have addressed the situation. If you are not going to kindly help people/make suggestions just don't try! And for the record my conclusions are not illogical, the iOS7 thing is on the website in small font (which I got by reading the ENTIRE thing) and you should really find a new hobby because your socialization skills need some help! That goes for you too Chris. Not everyone is a tech nerd

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    Hello Renee116,
    The fix you are looking for is found here:
    https://discussions.apple.com/message/15028503#15028503
    Hope this helps.
    ~Julian

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