HT1212 Mar 26, 2013 10:06 AM my ipod touch has been locked,it now says "connect to itunes" i have done this but my itunes says to insert a passcode on my ipod touch so that it can conecct to itunes.But how can i when it wont let me?HELP!
my ipod touch 5th generation has been locked out. it now says on itunes that i need to know my passcode in order to sign in with itunes on the computer..but i dont know my passcode so i cannot get on my itunes to reset my ipod because it said i need to know my psscode, but i dont know it. please help me
If you're unable to do the Restore, go into Recovery Mode per the instructions here.
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my ipod touch has been locked,it now says "connect to itunes" i have done this but my itunes says to insert a passcode on my ipod touch so that it can conecct to itunes.But how can i when it wont let me?HELP!
just219, note that terms of use of this forum includes:
Do not ask for points. If you feel the system is not clear to users, please provide feedback to Apple; do not instruct other users unless they ask.
For peterevs169
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have opened my account on my credit card and there has been 3 payments go from my account. 17.49 and then day before 5.49 and 4 days before 4.99. Really annoyed that apple can let this happen and letting app makers con people by doing this.
Don't know how this has happened, would like a refund what is the procedure.You haven't bought any items, including in-app purchases within apps and/or auto-renewing subscriptions ? You can view the purchase history on your computer's iTunes : http://support.apple.com/kb/HT2727
If you haven't made any purchases, and nobody else has access to your account or devices and may have made them, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
How do I access content that has been backed up to iCloud? I no longer have an iphone, but I want to access the music/pictures I've stored to the cloud. When I logged in to iCloud, there was no tab or option to view content. Please help.
Without an iPhone or iPod Touch to restore the backup to, you cannot access the camera roll photos stored in the iCloud backup. Signing into the account on your computer and enabling photo stream will only allow you to access photo stream photos from the last 30 days, and any shared stream you were subscribed to.
You can redownload purchased music in iTunes on your computer as explained here: http://support.apple.com/kb/ht2519. -
I am having problems gettting my mail to work ... Mac telling me that my start up disk id full and to delete some files to free up space ... have done this but when i open mail from the dock it just brings up the colour wheel and nothing happening ... it shows when you right click on the mail icon that " application not responding"
If your hard drive is getting full, you need to free up, at least, 20 GBs of space on your iMac's hard drive.
If your Mac is running a fairly recent version of OS X, here are some general guidelines.
Follow some of my tips for cleaning out, deleting and archiving data from your Mac's internal hard drive.
Have you emptied your iMac's Trash icon in the Dock?
If you use iPhoto, iPhoto has its own trash that needs to be emptied, also.
If you use Apple Mail app, Apple Mail also has its own trash area that needs to be emptied, too!
Other things you can do to gain space.
Delete any old or no longer needed emails and/or archive to disc, flash drives or external hard drive, older emails you want to save.
Look through your Documents folder and delete any type of old useless type files like "Read Me" type files.
Again, archive to disc, flash drives, ext. hard drives or delete any old documents you no longer use or immediately need.
Download an app called OnyX for your version of OS X.
When you install and launch it, let it run the automatic ans S.M,A.R.T. tests, then go to the cleaning and maintenance tabs and run the tabs that have the ability to clean out all web browser cache files, web browser histories, system cache files, delete old error log files.
Typically, iTunes and iPhoto libraries are the biggest users of HD space.
move these files/data off of your internal drive to the external hard drive and deleted off of the internal hard drive.
If you have any other large folders of personal data or projects, these should be archived or moved, also, to the optical discs, flash drives or external hard drive and then either archived to disc and/or deleted off your internal hard drive.
Good Luck! -
My Ipad icloud account has been locked an now i want to delete it but i can't please help me because when u try to delete it it says "Turn Off Find My iPad?" when i press delete acoount and turn off it wants to fill the passwor field but it says that you account has been locked for some security reasons and please help me to delete it.
Go to Settings>icloud, scroll to bottom of screen and tap Delete Account. Then log in using a different ID.
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I have installed itunes, but when connecting the iphone, ipad or ipod it states the following:-
Connot be used because required software is not installed run itunes installer to
remove itunes, then install itune again.
I have done this on a number od times, but still having the same message coming up.
Please can you help me.
Kind regards
Caroline JonesLet's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I have an Error Message 7 (14001) that says Itune was not installed properly, to reinstall.
I have tried this twice to no avail.... any answers ? Thank YouHello Debbie,
Thank you for the details of the issue you are experiencing with iTunes. It sounds like you have tried reinstalling iTunes twice, but you may need to reinstall Microsoft's .NET Framework:
Resolution
This issue may be caused by a bad installation of a version of Microsoft's .NET Framework. It's important to note that versions 2.0, 3.5, and 4.0 can all exist side-by-side. Click the arrow next to your OS to reveal links to the versions of Microsoft's .NET Framework that are applicable to your OS; you will need to download and install ALL of these. These links will take you to a download page. Click the download button on this page and click Save in the subsequent window to save the installer to your Downloads folder.
Windows XP:
Microsoft .NET Framework 3.5 SP 1Microsoft .NET Framework 4.0
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0a391abd-25c1-4fc0-9 19f-b21f31ab88b7Windows Vista:
Microsoft .NET Framework 3.5 SP 1
Microsoft .NET Framework 4.0
Note: Microsoft .NET Framework 2.0 is already installed as part of Windows Vista. You can not modify the installation of this version of the .NET Framework in Windows Vista.
Windows 7:
Microsoft .NET Framework 4.0
Note: Microsoft .NET Framework versions 2.0 and 3.5 are already installed as part of Windows 7. You can not modify the installations of these versions of the .NET Framework in Windows 7.
To resolve this issue, run these installers one at a time and follow the instructions on screen to install each applicable version of the .NET Framework. If this version of the .NET Framework is already installed, you may see a screen similar to the one shown below.
If you see this screen, select Repair and then click Next to repair the installation of the .NET Framework.
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/TS3074
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I watched a movie on my Apple TV and then wanted to download another one. It asked for my password this time and I used up my 3 attempts. Now it is telling me to go to iTunes and retrieve my password. What's going on?
Create a iTune and App Store account without credit card
1. Go to App Store and select a free app
2. Tap INSTALL APP
3. Create New Apple ID
4. Confirm Your Country
5. Agree with Terms and Conditions
6. Fill in your Apple ID and Password (must be a valid email address)
7. Create and answer your secret question e.g. What is the name of my dog?
8. Select NONE for Payment Method
9. Fill in Billing Address i.e. your address
10. Submit application for new Apple ID
11. Wait for verification email
12. When email arrive, verify your account
13. Start downloading your free apps -
My doughter borrowed my ipad and tried to guess the code.... and now it is locked. It says that the ipad has been deactivited and I shall connect to itunes. And that SIM is locked. WHen connecting to itunes it can not find the ipad as it is locked.... and I need to unlock it. But I can not do that..... Anybody?
You will need to Restore your Device...
Restoring your iPhone, iPad, or iPod touch
http://www.apple.com/support/ipad/syncing/ -
my ipod touch keeps showing me songs that I cannot play in my playlist. How do I make it so it only shows songs I can play? It wont let me delete these songs
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Delete all music by: go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
I have a Ipod Touch 2G that is stuck on the "Connect to Itunes Logo" How can I get it back in operating order with out the access to a home computer? Can anybody Help me? I need it back to work.....
Connect the iOS device to your computer restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have a ipod touch that has been locked by itunes and itunes says i must reset the ipod to unlock it. Is there a way to back it up on a hard drive or icloud before I reset it or avoid reseting it all? thanks
If you previous synced to the computer then you may be able to recovery use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.
Otherwise y have to erase the iPod
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My ipod touch 2g burned what can i do ???? help me please
my ipod touch 2g burned what can i do ???? help me please
Setting an electronic device on a bed or other insulative material can cause the device to overheat. If it's still hot, wait until it cools down and it may then work normally. If not, try the normal troubleshooting steps: restart, reset, restore:
http://support.apple.com/kb/ht1430
http://support.apple.com/kb/HT1414
If that doesn't cure the problem, your iPod may have suffered a hardware failure and will need service.
Regards. -
My ipod touch has been disabled. It says that "i can try again in 22,758,972 minutes"??? Can anyone help?
Does this help? iOS...device disabled after entering wrong passcode
If not, you may need to restart: ...iPod touch: Turning off and on... and resetting
If the problem persists: Apple - Support - iPod touch - Contact Us
Message was edited by: EZ Jim
Mac OSX 10.8.4
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