HT1212 My 7 year pls has forgotten her passcode for her iPod touch. I have put it into recovery and through iTunes tried to restore. But it will only let me also try to update it with iOS 6.1.3 which no longer allows the bypass of the passcode. Can anyone

My 7 year old has a passcode on her iPod touch. She forgot it, after multiple attempts at what it could have been, it comes up with disabled etc.....I have tried it in recovery and hooking it up to iTunes (which the device has been previously synced up to) to restore. But the problem I am having is it only gives me the option to update also, to iOS 6.1.3 with the new bug fix which it won't allow you to bypass the passcode. It gets a little into the downloading, turns the iPod on and then asks for the passcode to continue?! I am at a loss as to what to do now, as every forum says put it in recovery and restore. I can't use the 'find my iPhone' app as the iPod is offline. I've tried it on a laptop not prev synced up to and get the same problem. Has any one got any ideas!

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer

Similar Messages

  • HT1296 How do I save everything my daughter has on her iPod touch I want to set her up with a new email address as she is using mine

    How do I save everything that my daughter has on her iPod touch as I want to set up a new email address for her as she is using my email at the moment

    Thank u for ur reply. I'm sorry I didn't explain myself fully this is all very new to me and my daughter it is very annoying when, u are trying to set up something and u haven't a clue what u doing.
    When I set her up on the iPod I gave her my apple and iTunes account and email address so now when she wants to buy anything on her iPod she uses my password and email address.  When her friends message her they come through on my iPad because we share the same email.
    What I want to do is keep my own email and apple account for my iPad but set her up with a new email address and iTunes account for her.
    Will the games and music that she has bought with her iTunes card be gone on her iPod if we set her up with new account.

  • TS1538 Hi technical support Team of  Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately   

    Hi technical support Team of Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
    I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window   I did try to with Mac of my friend,
    Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
    Whatever on internet information like go to  cmd and run as administrator  to make change hosts file
    Like ipconfig/flushdns everything  everything  what I can….  but I dint get good results and  good information about this error
    Somebody told me this is hardware problem, I make change my battery and charging connector too.
    I don’t know what to do next.. because  I don’t leave any experiment on my stuck phone..
    Note : one  is big issue that apple support team  is also and giving good answer
    I am in Saudi Arabia so I don’t  have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
    Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone  in future if I don’t get solution..
    Thank You..

    What the **** is this taht you will not provide any service due to just a bit jailbreak..
    we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device  much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please  

  • HT1430 my daughter has disabled her ipod touch what can i do

    my daughter has disabled her ipod touch can anyone help

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My daughter has disabled her ipod touch, how do I rectify this?

    My daughter has disabled her ipod touch by entering the wrong pass code too many times, I have connected to itunes and nothing I do seems to be working, does anyone know how to rectify this?

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • HT201442 I am got error while trying to restore,, but i just only error file with 3194. I try many step by install lastest version and fix host file, but still fail. Anybody can give me any key point to solve this problem? Thank you

    I am got error while trying to restore,, but i just only error file with 3194. I try many step by install lastest version and fix host file, but still fail. Anybody can give me any key point to solve this problem? Thank you

    Error 3194:
    This device isn't eligible for the requested build
    It means that Apple has stopped signing the version of iOS that you have, try downloading the latest iOS version, then try Restore again.

  • HT201412 My iphone is stuck on the apple boot logo screen. What do i do and i already tried to restore but it comes with an error

    My iphone is stuck on the apple boot logo screen. What do i do and i already tried to restore but it comes with an error

    Try this
    http://support.apple.com/kb/TS3125

  • My daughter forgot her password and now her ipod touch is disabled.  When I connect it to itunes it does not come up on the screen as a device.  What can I do to get her itouch working again?

    My daughter forget her password and now her ipod touch is disabled.  Red message says to connect to itunes.  When I do connect to itunes, the device is not recognized and then a message comes on the screen that says it is locked and to enter the password to access it.  I cannot access the password and since itunes does not recognize the device, it does not come up on the list on the left, i cannot reset it.  What do I need to do so she can use her ipod touch again?   Thanks

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My 7 year old has forgotten her password and now her ipod touch is locked and says connect to itunes. I have tried to connect however it will not connect because it is locked. How can I reset her password?

    My seven year old daughter got an ipod touch a few months ago from her father. She has now forgotten her password and it has been tried too many times and so the ipod has been disabled. It now say connect to itunes. I have tried to do this with the USB cable and itunes on my computer. Unfortunately it will not work as it will not connect saying the device is locked and to enter the password.
    This is not the computer that she previously connected to and she may not be able to get access to that computer. Is there a way for us to reset the password preferably without having to restore the ipod and lose everything she has on it?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT1212 My daughter has disabled her Ipod touch 5th generation, how do you activate?

    How do you reactivate an IPOD touch

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
    Disabled Recovery-must use syncing computer.

  • TS1363 My daughter has locked her Ipod touch with a password, how do I fix this?

    My daughter has locked her I pod touch with a password, how do I fix this?

    You'll need to connect it to the iTunes library you normally sync it with and restore it.  If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
    iOS: Unable to update or restore
    B-rock

  • HT1212 My grandchild forgot her passcode.  She has disabled her ipod touch.  No tech support on it.  Can anyone help me

    I cannot connect to iTunes with Ipod Touch.  I says I need a passcode to connect.  That's the point, my grandchild didn't remember it.  So now the Ipod Touch is disabled.  Can anyone help me?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • HT201263 Help.  My wife's iPad will not start up.  I updated it two nights ago (Nov 12) to the latest  IOS.  It seemed to update normally. However, today it will not start or give any response.  I tried to do a restore, but it will not let me do that.

    Help!!!!!!  My wife's iPad will not start up.  I updated two nights ago to the latest IOS and today it will not do anything.  It is charged and I've tried to access it through itunes to no avail.

    From your text, it's difficult to determine if the problem lies with the iPad or the cable.
    If the iPad still works, but you're having a problem with the sync, you may want to check all the cables and connections. If the iPad doesn't work (frozen or unresponsive), post and we'll go through the checklist together.

  • HT4623 how come there is no new update for my ipod touch i have been at 2.2.1 for 2 years

    i have an ipod touch and every time i go to update it says that i am at the latest version well its going on 2years and im still stuck at 2.2.1

    See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 6.1.x
    iPhone 4S                                    iOS 6.1.x
    iPhone 5                                      iOS 6.1.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1.x
    iPod Touch 5                               iOS 6.1.x
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 6.1.x
    iPad 3                                          iOS 6.1.x
    iPad 4                                          iOS 6.1.x
    iPad Mini                                     iOS 6.1.x
    =====================================
    Select the method most appropriate for your situation.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages
    iOS 3 is a paid upgrade. See Update iPod Touch 3.1 Firmware For Free How to Update iPod Touch ....

  • Getting Accessing iTunes Store..   Never able to access it.  Also try to update 10.6.1.7 itunes and i get could not contact server??? thoughts please

    I am getting Accessing iTunes Store.. in the midlle pane with the status bar    Never able to access it.  iTunes does not lockup but cannot access itunes. Also tried to update current version 10.6.1.7 of itunes and i get could not contact server??? thoughts please.  PC specs.  Windows Vista home 64 bit OS. IE 9

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

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