HT1212 My 80 yr old mother put her mini into disable mode when downloading ios7

She did something with her pass code when setting up ios7.  Tried everything but now in disable mode.  She's never synch'd with a PC, iTunes, etc.  should I perform the following on my MacBook?  Looking for suggestions. Thanks!
alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

Tried both of these - neither have worked.
Witht he first instructions it just keeps stating that they need the passcode
and pretty much with the next instructions - go through the whole process and then asks for the passcode - both of these are being asked on iTunes.
So, after spending about 2 hours on this the ipad is still disabled.
Any other ideas?  Do I need to go into the store?
Thanks

Similar Messages

  • Ios8.1 has put ipad mini into lost mode

    Well this afternoon i decided to update my daughters ipad mini to the latest operating system as it was flagged up under the settings icon. This seemed to load ok and i went through the various intro screens ticked find my iphone as we have this activated on all our devices but before we  could use the ipad it came up as being in lost mode and started to sound the alarm. Also and more worrying it is now asking for a 4 digit lock code which my daughter hasn,t used for months and guess what she cant remember it ! . I have gone into i cloud to turn off lost mode but the ipad is offline aarrgghhhh  and i cant get it online because of the passcode. The only encouraging thing is the ipad is still recognised in itunes so i presume i will be able to do a factory reset ? .
    Any ideas why it would go into lost mode after the update ?
    thanks
    shentser

    Hello there, shentser.
    The following Knowledge Base article offers up some great options for troubleshooting a forgotten password on your iOS device:
    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Ipad displays "ipad is disabled connect to itunes", I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?

    Ipad displays “ipad is disabled connect to itunes”, I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?
    My son let one of his friends use his ipad. The next time he tired to use it he could not get it unlocked, I tired to unlock it but it kept telling me that I had the wrong pass code. With out me knowing my son continued to tire until it completely disabled it self.

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • My ipod touch 2g a1288 wont restore. The download takes ages then ipod puts itself back in2 DISABLED mode, HELP!!

    Ok so my ipod is making me really angry. If I don't figure this thing out today after trying for so long I think I'm going to take my car and repeatedly run the thing over until its in a million pieces.
    Right now heres the long story which ill try keep kinda short but I do need to explain whats happened thus far
    Ipod touch (2G), Mondel: A1288 which has gone into disabled mode and is basically useless at the moment.
    Now I've done the thing where you hold the two buttons while plugged into laptop until itunes detects ipod in recovery mode. Then I try to hit restore, this starts up the download/ update thing which will not download because here in the dark ages of New Zealand our internet is slow. So because its so slow the ipod touch takes itself back into disabled mode! ahhhhhhhhhhhhh so FRUSTRATING
    Now I'm aware that I can pre-download the firmware (which will still probably take ages but may save the ipod from timing out and going back into disabled screen) and then just hit control and select it when ipod is detected in recovery mode by itunes. The only thing wrong with doing this however, is when I go to the site to get the firmware from http://http://www.felixbruns.de/iPod/firmware/ and look in the drop down menu of 2G ipod touches, I don't see my model listed there so I'm wondering what firmware I can download for the A1288? Is it compatible with a different version? because it wasn't even listed in the drop-down menu of ipod touches.
    I just wan't the thing going again! they put these things into technology that make it useless because they know the average joe like me will just give up trying to fix it and buy a new one. Well not this time, if I cant fix this, I'm going to run the thing over and that will be that!
    Many thanks for reading my speal, I hope somebody can help

    lol yea when i inserted the link i just copied and pasted thats why that happend... Lets try again... http://www.felixbruns.de/iPod/firmware/
    Anyways when I go to it theres a drop-down list and you select the one you want and I know the number next to it identifies the model but the thing is they don't have my model listed so my main question is, what version eg. 2.1.1. or 2.2.1 etc. etc. etc. etc. will work with my model of ipod touch which is the 2g Model A1288?
    Does anybody know? Does it work with any firmware thats for 2G ipod touches or do i have to get firmware thats model specific?

  • I put my iPad into DFU mode without thinking much about it. I didn't realize I would lose everything. Is there a way to get everything back the way I used to have it before I tried recovering my iPad?

    A couple of days ago my iPad died, so I plugged it in to charge. It went into a rebooting loop, and when I looked up how to fix this, I saw that I can put my iPad into DFU mode to fix certain things like this. I did, not thinking much about it because l had seen both of my parents get new phones and everything was slowly but surely on their phone the way it was on their old phones.
    I thought that even though I agreed to the iPad being put back into factory settings, I thought I would be able to get everything back the way it used to be just by logging into iCloud when setting it up. I was wrong. This is a school iPad, so all of my notes are gone. The only things that were backed up were my photos. All the games, social media, etc. that I had downloaded prior were gone. Even my notes.
    Is there a way I can get everything back to the way it used to be, or was agreeing to put the iPad back into factory settings the wrong thing to do? Was it a mistake to take it upon myself to fix my iPad in this restarting loop? I would really like to get everything back, especially my school notes.

    The only way to get everything back is by restoring a backup. If you didn't have a backup, there is nothing that you can do to recover your lost documents and your notes. If you have a backup restore the backup in order to recover your data. Purchased apps can always be downloaded again as long as you use the same Apple ID that you bought them with, but data can only be recovered from a backup or if you have copies of the documents and notes on a computer.
    Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support

  • How to put iPod 5G into retail mode

    How can I put iPod 5G INTO RETAIL MODE AS I RUN A PHONE SHOP

    What do you mean by retail mode?
    Apple uses their own custom iOS mods to have iOS devices for demonstration in their stores.
    You can do some restrictions of use of the iOS device by using Guided Access. See:
    http://support.apple.com/kb/ht5509

  • How can I put my system into StandBy Mode?

    Hi
    I am not able to put my system into stanby mode.
    How can I do that?

    Hi
    As Ivan said you can use these two options.
    Furthermore I would recommend checking the settings in the Toshiba power saver (if is installed)
    Possibly you have to activate this option before using.

  • I am having issues with MLBtv, when I switch on my ATV it no longer comes up as an option nor does vimeo or the iTunes store, i've tried resets etc and after those they appear. put the tav into sleep mode and mysteriously they don't re appear. Any ideas?

    I am having issues with MLBtv, when I switch on my ATV it no longer comes up as an option nor does vimeo or the iTunes store, i've tried resets etc and after those they appear. put the tav into sleep mode and mysteriously they don't re appear. Any ideas?

    I am having the same issue but mine is with Netflix.  And there are only 4 categories now on the main menue when there used to be 5.  Something went crazy with ATV software.

  • HT201263 i forget my passcode.now when i put my phone into recovery mode it connects to i phone software update server and sftware starts download but after much time of download error=-39 occurs

    now when i put my phone into recovery mode it connects to i phone software update server and sftware starts download but after much time of download error=-39 occurs

    my itune keep showing message that i tune is downloading software for my phone. but downloading for several minutes it displays message that i tune cannot connect to my phone because it is locked with a passcode. first entre the pass code.
    on the other hand phone is started with a message on screen phone is disabled.

  • TS1463 how do you put the ipod into disk mode

    how do you put the ipod into disk mode

    iPod nano (7th generation)
    Before placing the iPod into Disk Mode, verify that it has a charge.
    Reset the device by pressing the Sleep and Home buttons simultaneously until the display turns black. This should take about eight seconds.
    When the display turns black, press and hold the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
    iPod nano (6th generation)
    Before placing the iPod into Disk Mode, verify that it has a charge.
    Reset the device by pressing the Sleep and Volume Down buttons simultaneously until the display turns black. This should take about eight seconds.
    When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
    iPod devices with a Click Wheel
    If necessary, verify that your iPod has a Click Wheel.
    Before placing the iPod into Disk Mode, verify that it is charged.
    Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
    Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
    When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
    Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
    If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
    Older iPod models without a Click Wheel
    Before placing the iPod into Disk Mode, verify that it has a charge.
    Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
    Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod, all your music and data files are saved, but some customized settings may be lost.
    When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.
    Connect the iPod to your computer; the screen on the iPod should say "Do not disconnect".
    source: Putting iPod into Disk Mode

  • I have used the resume tablet and put my resume into format but when emailing it, it will not open on windows. How can I change the format to where they will be able to open and view it?

    I have used the resume tablet and put my resume into format but when emailing it, it will not open on windows. How can I change the format to where they will be able to open and view it?

    I guess you mean one of the resume templates.
    What "format" have you saved your finished resume in?
    The only formats a Windows user will be able to open are .doc (Word), .pdf and rtf. The 1st 2 are usually the best.
    There is no Windows version of Pages.
    Peter

  • Can we put iphone 3gs into  DFU mode with out power button

    My Iphone 3gs power button not working, so is there any way I can put my iphone into DFU mode..

    No - you can't put the phone in recovery mode or DFU mode without a functioning sleep/wake (power) button.
    Note that DFU mode is only useful when hacking the phone.  Recovery mode is what you want for troubleshooting.
    http://www.ihackintosh.com/2009/06/recovery-mode-and-dfu-mode/

  • I put my ipad into dfu mode, by mistake, and now have to restore it. Can I redownload all the paid apps (And Books) on it for free?

    This was a TOTAL mistake. I had no idea what I was doing. I put my iPad into DFU mode, and now have to restore it. (That didnt end well, knowing I had just bought a bunch of books and apps) I want to know, after I restore my iPad can I go into the app store or iBooks and redownload the books and apps I had originaly payed for? Thanks for the help

    Yes, App Store and iBooks have a "Purchased" tab, allowing you to re-download at no additional charge.
    But that may not be necessary if you restore from a backup. You might be able to get all of your content back from the restore.

  • HT201210 My less than 2 week old iPhone 5 has gone into recovery mode... I've tried plugging into itunes and restoring but error code 21 keeps coming up. Please help!!!!!

    My less than 2 week old iPhone 5 has gone into recovery mode... I've been trying to restore all day using itunes but just as the restore is about to finish, error 21 comes up. My phone is essential for work and this has caused me endless problems today. I am disgusted with this, I need a reliable phone. Please someone help me get it working again?!

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

  • I put my iPad into Recovery Mode and can't get it out of it?

    This probably sounds really silly but i forgot my password for my iPad ( don't the the generation but i think it is the first one that came out with a camera & ios7 (i think)) and put it in recovery mode. i do not know my apple id for the iPad (i have 2 apple accounts) my macbook is on a different account to my iPad and won't connect so i cant
    get it out of recovery mode. i no longer have any other devices that has the iTunes account on either.
    any ideas on how i can get it out of recovery mode or connect to iTunes would really help and please don't suggest go to the apple store, its a pain to get to and a pain to get a time i can go . 
    Many Thanks In Advance x

    Place your device into recovery mode as described here.  You may have to try this more than once to succeed.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    The version of iOS you had before attempting recovery mode does not matter.  Once the recovery successfully completes, you will have the current version (iOS 8.1.3).  You need the current version of iTunes (12.1) on your computer to perform the recovery.  Even if it goes smoothly, the recovery will take a while because it will include a download of iOS 8.1.3 to your computer (and then to your iPad).

Maybe you are looking for

  • 9i reports to 10g reports problems

    When we changed over to the 10g reports server all of our reports in 9i no longer work. This is the most common error we receive. REP-52006: Failed to decode the specified URL %1 Any help on this subject would be greatly appreciated. Thanks

  • IPhoto to Photo - keeping your pictures accessible

    We received no warning when we update our iMac to Yosemite that iPhoto was being replaced with Photo. Now all 1200 pictures are gone and iPhoto App upgrade is unavailable in US. How do we get our pictures back?

  • I cant transfer my songs from computer to ipod

    hi i just got an ipod video for x mas and i have all my songs on my itunes on my computer. i go to file( to transfer the songs to my ipod) and the update my ipod icon is not avaible. also when i first click on itunes, it say itunes cannot read the co

  • Goods receipt reveral of Asset Document

         Hi All, I have one problem here would like to discuss. 1. Made the asset , here we put 5 % scrap value 2.Made the PO with account assignment A. 3. did the GRN see the first 101 material document .,the value of the GRN is 346,800.00 INR which is

  • I just signed up for th Standard Version, can I edit PDF's

    I'm not seeing the avaialbe options when i go into edit