HT1212 my daughter has disabled her i phone 4 and we cannot back it uo or restore it through i tunes

My daughter has disabled her i phone 4 we have tried everything from trying to back up to i tunes, sync and holding the sleep wake to restart it all this has proved fruitless and her phone has now been disabled 10 hours can anyone help please

Can you use "find my phone" and clear the phone?
I forgot my passlock and had to: find my phone / erase all content / restore from cloud. I was out of town and didn't have my laptop.I regularly back up to iCloud and my laptop.
Might be able t "clear" phone from iTunes also, then restore from a previous back up.
Good luck..

Similar Messages

  • HT1212 hi my daughter has disabled her iphone 4 and its never been synced with itunes can anyone help please

    hi my daughter has disabled her iphone 4 and its never been synced with itunes can anyone help please

    iOS: Forgotten passcode or device disabled after entering wrong passcode - http://support.apple.com/kb/ht1212 - Learn what to do if you have forgotten or can't remember your passcode, or if your device displays a message saying it is disabled.

  • HT1212 My daughter has disabled her Ipod touch 5th generation, how do you activate?

    How do you reactivate an IPOD touch

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
    Disabled Recovery-must use syncing computer.

  • My daughter has disabled her iPhone 4 due to incorrect password. how do i fix

    My daughter has disabled her iPhone 4. Due to incorrect password. It shows phone is disabled connect to itunes. It  only lets me make
    Emergency calls. I have never synced it to computer or anything. Please help me fix. I've been told I have to go to Apple store in Atlanta. Thanks

    Open iTunes on computer, connect iPhone to computer with USB Cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.

  • My daughter has disabled her ipod, and screen is saying "connect to itunes!, when I connect ipod it is asking for password???? can anyone tell me what to do, we have an itunes account set up???

    My daughter has disabled her ipod and we do not know how to re-set her password,Message on ipod screen
    is "connect to itunes" have connected ipod and it keeps asking for password which we have disabled??
    can anyone help.

    Place the iPod in recovery mode and then restore the iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • My daughter has disabled her ipad, i cant find it in any itunes library to back up.  How do I fix it

    my daughter has disabled her ipad2.  i cant find it synced with any of our tunes libraries.  She doesn't know if she has backed it up.  How do i fix?

    Do you mean she has forgotten her passcode, and entered it incorrectly so many times she is locked out now?
    If so, the only way to reset the passcode is to restore the device in iTunes.  If there is no backup already in place, then there is no way to back it up now.  She will loose whatever content is on it when restoring it to override the forgotten passcode.
    Her purchased content should be re-downloadable (everything but audiobooks should be, except for those rare things that occasionaly get removed from the store).
    Does she have an iCloud account?  If so, she may be backing up to iCloud.  If she is, then once you restore it in iTunes, you can set up her iCloud account again, and try to restore from the backup there.

  • HT1430 my daughter has disabled her ipod touch what can i do

    my daughter has disabled her ipod touch can anyone help

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My daughter has disabled her ipod touch, how do I rectify this?

    My daughter has disabled her ipod touch by entering the wrong pass code too many times, I have connected to itunes and nothing I do seems to be working, does anyone know how to rectify this?

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • My daughter has disabled her iphone from lock screen. how do i fix it?

    my daughter has disabled her iPhone from lock screen.  how do I fix this?

    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

  • HT1212 My Daughter has forgotten her passcode for her ipod and i was wondering how i can reactivate it for her as it says you can re try after 22,688,910 minutes! dont have the time to wait LOL

    My daughter has locked her ipod touch and entered the code incorrectly a few times. Is there anyway i can reactivate it again. I have tried to connect it to itunes but it says that i need to put in the code as its in restore mode! that doesnt make sense to me. If you have any help i would appreciated

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up      
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store         

  • My daughter has dropped her iphone 4s and it has blue lines running through it does anybody know if this can be fixed?

    My daughter has dropped her iphone 4S and it has blue lines running through it can anyone tell me if this can be fixed and about how much money?

    Out of warranty replacement for the iPhone 4S is $199.

  • My younger brother has disabled his i phone and it doesnt say try again in so many minutes it says connect to itunes when i do it never seems to work when i restore and update how do i get past this?

    my younger brother has disabled his i phone and it doesnt say try again in so many minutes it says connect to itunes when i do it never seems to work when i restore and update how do i get past this?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • HT1212 my daughter has locked her iphone by mistyping when setting her passcode so she doesn't know what the passcode is to unlock the phone.  HELP

    my daughter locked her iphone when trying to set a passcode and mis typed.  she doesn't know the passcode.  what can i do?

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • My daughter has forgotten her lockcode for her ipod touch, we dont want to reset as she will lose all purchased on it, what can we do?

    My daughter has forgotten her lock code and she now cannot use her ipod, we dont want to lose all form it by resetting as she has done all purchases on the ipod not through the computer. What can we do?

    Jellylovesbunnies wrote:
    ... the second link just refers to the ipod, ...
    Incorrect... the second link refers to Downloading Past Purchases  http://support.apple.com/kb/HT2519
    Jellylovesbunnies wrote:
    Any other suggestions, ...
    If you cannot remember the passcode, you will need to Restore your device...
    Connect the Device to iTunes... open iTunes, click on the Device tab that appears in the Left side column of iTunes, Select your Device, then go to the Summary Page and click Restore.
    If necessary Place the Device into Recovery mode..
    See Here   http://support.apple.com/kb/HT1808

  • My daughter has forgoten her iphone password how can i reset it

    My daughter has forgoten her iphone password and is now locked out of it.  how can i reset it

    -> iOS: Forgot passcode or device disabled

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