HT1212 My grandson misplaced his iPod Touch in April. He just found it, but does not remember the password. I reached out to Apple support.For a one time support why do I have to pay?
Why do I have to pay to get the iPod Touch wiped clean as my 11 year old grandson forgot his password?
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.
Similar Messages
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I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I do?
that must be really annoying !!
so this is what you call
FIND MY IPHONE ACTIVATION LOCK Find My iPhone Activation Lock - Apple Support
when you start using iCloud on any iOS device and enable find my iPhone, this prevents a new user from using it, and also prevents anyone from using the phone
as it is locked to previous owners account ,this is also the case if when a phone is lost or stolen.
the only way around this is to have the previous owner reset their apple id by going to @ applied.apple.com
if they are unable to do this, then the only other way around this is to have the previous owner get a copy of their original receipt and call apple support who can then lift this lock if they get a copy of the receipt
unfortunately there is no quick fix -> the below link explains what you should do before you sell or give away an iPhone
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
just got an iphone 4 from my dad and its his old iphone and i was gonna delete his account so i can put my account on the iphone but he does not remember the password so I couldnt delete it. I need help deleting it without a password.
If the iPad has Activation Lock - that is, it's asking for the previous owner's Apple ID and password to activate the device or to turn off Find My iPhone - then you will need that information. There's no way around it If your father can't remember the password, he'll need to recover it.
http://iforgot.apple.com
If he can't do it via that page, then he'll have to call Apple Support and ask to speak with Account Security.
If that's not the "password" you meant, please post back and clarify.
Regards. -
My iPod touch 5gen sees the wifi but does not accept the password
My iPod touch does not accept the password for my home wifi but can connect to other wifi like Best Buy's.
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My ipod touch (2nd generation) connects to my wifi but does not give me internet
I have an Ipod touch (2nd gen). I did a factory restore yesterday and not I can't connect to the internet. I am connected to my wifi. I see the wifi symbol on my ipod touch. However, when I try to go on safari or other apps that use internet such as weather, it says: Safari cannot open the page because it is not connectged to the internet. I know my wifi is working because I am using it to send this message. I have tried restarting my ipod and as well as forgeting the network and reconnecting to the network, but I still get the same problem.
Thank you for your help- Do other devices successfully connect tot he network?
Does the iPod successfully connect to other networks?
Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Resetting network Settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections -
My ipod touch got stolen, i want to find out by my apple id, could it be possible without find my phone, activated?
No
lost/stolen
No app on the iPod is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or conbtinue to show off-line.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
when i use location services through wi-fi my ipod doesnt show my exact location and uses china as default location , so i am encountering problems while yousing apps like watsapp or wechat etc. plz give me a solution
For location the iPod uses the location of nearby wifi routers that are in Apple's database. You do not have to be connected to the network/router to use that router's location. Thus, it appears that the iPod can't see a nearby router that is in Apple's database. or finds one that has it location as China. Apple continuously updated their database based on info they obtain from iPhones. However, I do not know if that applies to India. No one has been able to find a way to inform Apple of a router or correct is location.
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My new ipod touch 4g that i just got is running extremely slow and the apps crash alot. I have about 10gb left out of 16 gb. When i got it, it was brand new, and ran like how it is now. I was just wondering if this could be some sort of defect?
My new ipod touch 4g that i just got is running extremely slow and the apps crash alot. I have about 10gb left out of 16 gb. When i got it, it was brand new, and ran like how it is now. I was just wondering if this could be some sort of defect?
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my ipod touch 4 camera icon has disappeared and even does not open in any applications.. have restored it and its running on 4.3.5 not jailbroken pls help??
it does not even appear in the search barIs the Camera turned on in Restrictions? Go to Settings>General>Restrictions.
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I have an ipod touch. Itunes recognizes it. However, it does not show up in "My Computer". Please let me know how to correct this. Thanks.
Not sure that it will show up.
Why do you want to see it in my computer? -
I can't connect anymore on Game Center with my account on the Ipod Touch of my girlfriend, I sign in then it ask me the password of my girlfriend's account and automaticaly log me on her account... What can I do?
Is the camera damaged? Could be a hardware problem.
Try:
Close the Camera app in the multitasking bar, then try again.
Restart/Reset/Restore your iPod. In that order. -
Firefox does not fully load Barclaycard Authentication site. It loads as far as asking for certain letters in my pasword but does not load the "Submit" button so I cannot continue with my purchase and have to switch to IE8 browser to purchase anything over the internet. Any clues?
== This happened ==
A few times a week
== Couple of weeks agoYour UserAgent string in Firefox is totally messed up by another program that you installed, and Barclays doesn't know you are using Firefox 3.6.6 - it probably looks like IE 6.0 to that website.
[http://en.wikipedia.org/wiki/User_Agent]
type '''about:config''' in the URL bar and hit Enter
''If you see the warning, you can confirm that you want to access that page.''
Filter = '''general.useragent.'''
Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset''''',
Then restart Firefox -
Ever since I upgraded to IOS 7 on my iPad2, it does not remember my passwords, even though I check "keep me signed on". Is there a setting somewhere that I am missing? I did not have this issue with the previous OS. Thank you.
Thank you, James, but I do have a WiFi connection on the iPad mini. The Numbers files update on my iPad third generation and iPhone just fine when connected to the same network.
Do you have any other suggestions?
Thank you! -
My Wi-Fi connection on my iMac drops frequently. The other computers in the house do not have this problem. If I go into the Network Preferences and choose my Network it connects immediately but it does not remember the setting and I must reselect my network frequently.
The iMac picks up a wireless signal from the back of the screen, so you would want to avoid having it close to a wall, or in a confined area where the wireless signal cannot easily reach the iMac's antenna.
We don't know how far the iMac is from your wireless router, or how many walls or other obstructions might be in the signal path that would limit the quality of signal that the iMac receives.
Nor do we know whether you might have a cordless phone near the iMac, or whether you may be using a wireless keyboard and/or mouse....all of which can interfere with the wireless signal.
Can you provide some more info on this? -
My Ipod needs a passcode to unlock it. I do not remember the passcode.
My ipod needs a passcode to unlock it. I do not remember the passcode.
Yes, but then you can restore from a backup and get all of your data back. Unfortunately, this also puts the passcode back which sort of defeats the purpose. However, you can just sync all of your data to itunes and then restore and sync again. So you will lose stuff like your settings and app data but you won't lose stuff like music movies, apps, etc.
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