HT1212 my iPad has gone completely dead after flawless use for two years. I cannot access serial number because device will not open. All my other devices work. I cannot get into Apple help because it requires a serial number. I have connected to my Ma
My Ipad is completely dead so I cannot open to determine serial number. When I call into support center they want erial number but when I try alternate means it says locked passcode. Will not synch . How can I get help
There are some other ways to find the serial number:
iOS: How to find the serial number
Alternatively you could just give Apple a call, follow the link below to find the number in your country:
http://support.apple.com/kb/he57
Similar Messages
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My Ipad has gone dead for over 24 hours now and I can not figure out what went wrong and how to wake it up. Apparently I assisted a friend to set up his new Ipad2 on my laptop, and don't know whether that was the reson for this serious crash?? Please help
Hold down on the sleep button and the home button at the same time for about 10 seconds or so until the Apple logo appears on the screen. Then let go of the buttons. Ignore the red slider if it appears on the screen.
See if the iPad will restart by doing this. -
My parents are about to recieve an upgrade to their contract which currently is an iPhone. They asked me to sync their iPhone to iTunes to save the settings, should they get an iPhone again.
When I tried to sync the phone, iTunes prompted a software update (this doesn't suprise me as they wouldn't see the need to connect it to the computer ever!)
Naturally, I accepted this update, only for an error to occr. (I didn't see this, my Dad said it happened but didn't note the error code down.)
Then, when I went to use the phone, it said on the screen, "connect to iTunes". On doing this, neither iTunes or the phone had no response. I set the iPhone into recovery mode to restore it from iTunes, and the phone flashed white for half a second and then cut out. I've had no response from it since, tried charging and leaving it plugged into the computer.
Any ideas?
ThanksOddly, I've now fiddled with it a bit more, and I can manage to get the Apple logo up for a short time, but if I let go of the hold button it cuts out again.
If I continue to hold it, the logo turns into connect to iTunes. I do this, no response from iTunes. -
My system is, OS Yosmite. iMac 21.5. 2.7 GHz. intel core 15. 4GB 1333 MHz.
It is showing that I have one update; I click on update and I get the ID/password drop down. that is showing my wrong ID. I have logged into apple without problems but the app store will not recognise my new Apple ID and password. I am unable to change it in the dropdown.
I have had this problem since I updated to Yosmite??
Is there something I can do to rectify this problem. I have changed my ID and password but still nothing happens.
<Email Edited By Host>Hey Chandrafromgbr,
Thanks for the question. The following resource outlines a potential resolution to this issue:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
Thanks,
Matt M. -
Ipad 2 gone completely dead...not responding to reboot or charging..last check with service station last week said battery was in good shape, needed software update...how to go about it...please help
By reboot do you mean pressing and holding both the sleep and home buttons for about 10 to 15 seconds (after which the Apple logo should appear) ?
If you can't get the iPad to switch on then you won't be able to update its iOS version -
Help required with Photoshop Elements 4.0 this has been installed on my new Toshiba laptop with windows 8.1 for some 18 months and operating well. Now it will not open, message pops up saying “attempt to access invalid address” then “application not responding” Suggestions how to access would be much appreciated. Tks. Stuart
What is the size of your hard disk? PSE 4 is a very old program and I suspect it is not able to access the entire hard disk on your machine. Just a thought here.
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I have iCloud successfully set up my Mac and iPhone iPad. Mac will not transfer to my other devices. Other devices transfer successfully. I have checked my iCloud setting on my Mac, but cannot see a problem. Can you help me?
If you have iTunes 11 on your computer then you can enable the left-hand sidebar on it via option-command-S on a Mac, control-S on a PC - when connected (and if your computer's iTunes is up-to-date) your iPad should then appear on that sidebar under a 'Devices' heading :
If you select the iPad on that sidebar you can then use the Movies tab on the right-hand side of the iTunes screen to select and sync that film to your iPad's Videos app.
Has your iPad been synced to the computer before ? If not then you might find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141 -
after reloading adobe creative suite cs3 on my mac 10.4.11 acrobat will not open any pdfs it previously opened. help!
hello. hey, thanks very much for writing back. i got some good info with a search or two. (info about what regedit is and what corresponds to it in OS X -- regedit allows you to edit "preference" keys for individual programs, OSX's equivalent for these keys are the .plists in User & System: Preferences and Application Support)
what i ended up doing was uninstalling Premiere Pro (not the suite, just PPro). Then i deleted a few preference files:
from User /Preferences/Adobe:
com.adobe.AdobePremierePro.plist
com.Adobe.Premiere Pro.5.0.plist
and from System Preferences:
the file: Adobe Premiere Pro Prefs
and..
/.../Premiere Pro/5.0/...
AMEPrefs.xml (i noticed that there's also a preference file in Media Encoder's own folder so i didn't sweat this one)
Debug Database.txt
Placeholder Preset.epr
PostEncodeCmds.pref
PresetCache.xml
Trace Database.txt
NOTE:
of course i don't know if deleting any files beyond the 2 .plist files in User Prefs was necessary, but... it seems to have worked.
I then reinstalled Premiere Pro CS5, and fired up an old project and i've got playback of HD and DV files, and snappy editing and rendering, so hopefully i'm good to go. I'm just going to stick with v5.0.0 because i actually don't remember ever having any trouble with it, and i don't remember v5.0.4 adding anything i was 'missing' or 'needed'
hopefully, this thread will be useful for any future folks that run into trouble - and it's got a solution for both Windows and OS X
happy editing,
peace -
Pages died today. Just downloaded the latest update 2 days ago. Last night shutting down my very new MacBook Pro Retina, Pages stopped shut down. Today Pages will not open, all my Pages docs cannot open. Help please! Anybody have a fix?
You probably have 2 versions of Pages on your Mac.
Pages 5 in your Applications folder, will open Pages '09 files but will alter/damage them. It can not open Pages '08 files.
Pages '08/'09 in your Applications/iWork folder which can not open Pages 5 files.
When you were shutting down you probably had an unsaved document open.
You probably are opening the wrong versions of Pages to open the wrong document format.
Pages 5 has had over 90+ features removed.
Most users are going back to Pages 09 whilst Apple sorts this out.
Peter -
I receive a 4s after been use for 2 years in the verizon network and the customer upgrade to a 5. I will like to use the phone overseas but I do not use Verizon, how I can get this phone legally unlocked without having to add service because I'm with Sprint under a contract?
I can get the prior owner of the phone info if you nedd to contac her to verify, just let me know thank you.
If the phone was used in the Verizon network for 2 years, is that not enough time to get the phone unlocked?I have sprint phone and service without simcard, Sprint and Verizon use CDMA. But if I can get the Verizon iPhone 4S unlocked, I can use it let's said in the caribean, canada, europe etc., with a local simcard from the service provider and country that I visit . No to be use here in USA with Sprint or Verizon, only to be use with GSM-Simcard when I travel out of USA.
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My video app that is preloaded on the IPAD will not open. all I can see is a blank screen. Does anyone have any suggestions on how I can fix it?
The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]] -
IPad has gone completely black, any suggestions
I was using my iPad and it stalled in an application so I pushed the round center button on front . It went black and will not function at all. I tried plugging in charger although I recall it having at least 60% but nothing happens when I try to turn it on, just black.... Anyone else have this happen & how was it solved?
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
After iTunes requested that I download latest version on PC it now will not open. 2 error messages appear. first: The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem. second: iTunes was not installed correctly please reinstall iTunes. Error 7 (Windows error 126). I have tried reinstalling a number of times and restarting computer but no luck.
This happened to me today as well post installing the latest version of itunes. I did a search on google for the error and came across a recommendation to :
Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation. -
I activated iTunes Match but the songs in my iTunes library that were not purchased through iTunes did not share to my other devices. instead there is a cloud with an exclaimation point nnext to eahc one and it says errror when you mouse over the cloud. How do I get these songs to share on iTuens Match?
Well, now I feel like a real dope. I restarted iTunes (can't believe I didn't do that before) and now the TV's see the share, and the iPhone see it too (I assume the iPad sees it but I have not checked yet).
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I cannot get my ipod touch or iphone to be recognized by Itunes on my mac mini. Only when i download itunes each time afresh, will it show up the first time. Then these devices will not be recognized subsequently. Is it because i am not uninstalling itunes before I download it? Surely this is a basic thing, ie that my devices need to recognize each other?
After you dry the iPod:
How to fix a wet iPod or iPhone | eHow.comfix-wet-ipod-iphone.html
Connect the iPod to a charging source overnight and then try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
If iTunses can see the iPod you can backup the iPod
iOS: How to back up
http://support.apple.com/kb/HT1766and copy media from the iPod
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
If iTunes does not see the iPod then its contents are lost
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