HT1212 My iphone is disabled after entering the wrong passcode.Followed the steps by connecting to itunes on my computer but still not helpful.Instead getting a message saying that i must turn off my icloud on iphone before i can resrore my device.
My iphone is disabled.Followed the steps in itunes after connecting to my computer but getting a message saying that i must turn off 'find my iphone'' on my device before i can restore it.Impossible for me to do that because i obviously have no access to my device.Can anyone help me with this problem please?
I think you should call via phone or perhaps take it to a phone store. I suggest taking your id, box packaging and other necessities such as the reciept of the phone being purchased.
Hope this helped
Similar Messages
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my iPad is disabled after entering many wrong passcodes by my kid, and is asking me now to connect to iTunes to get enabled again (unlocked), however when I connect to iTunes, it asks me to first unlock the iPad? what is the solution
You need to place the device in recovery mode ...
f you can't remember the Passcode, you need to restore the device from the computer it was last synced with.
Instructions for putting the device in recovery mode > iOS: Unable to update or restore
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present -
How do you fix the synchronization issue with the latest update? My phone does not sync with itunes anymore.
I have same prob as Mizz Gibbs.
itunes = 11.1.3.8
OS = Win 7 Home Preimum Service Pack 1 (with latest updates applied)
thx for any help you can offer ... -
My itunes was working perfectly and then i upgraded and now it doesn't open and all i get is an error message.
Ive tried so many times removing and re-installing and it won't work.
Someone please help me!
I am a windows 8 user!The most thorough explanation of what needs to be done is in the user tip: https://discussions.apple.com/docs/DOC-6562
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Has anybody else experienced this problem and can anybody suggest a way around this?
Uninstall all components, delete the named folders and reboot as set out in the second box of Troubleshooting issues with iTunes for Windows updates then reinstall.
tt2 -
Hi. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!! Thanks advanced!!
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
hi i active my i cloud but my yahoo email was stolen and they change my apple id and passworrd and icant turn off my icloud it need apassword what can i do to turn it off .......and my iphone cant download applications from apple store?im from iraq please help me
You're gonna have to figure out a way to call AppleCare...there is no AppleCare where you live...somewhere, & ask to talk to "Account Security". Here's a list of worldwide support numbers:
http://support.apple.com/kb/HE57 -
Hi, when the itunes finished the downloading for ios 6 , the iphone turned of and shows that i have to connect it with the itunes , i already did but still not working . please appreciate your help
First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
After the new update my ipad4 will not do a full recharge even when turned off overnight and the battery goes flat it 2 hours it is driving me crazy as I had to stop all apps but still not helping but my iPhone 5 is great no troubles at all HELP
Do you place the ipod in the dock during the night? I did this once and the other day the battery was almost empty because it kept on playing after it rested in the dock.
Here is more info about battery life and exchange program: http://support.apple.com/kb/HT1322
and http://www.apple.com/support/ipod/service/battery/ -
My icloud apple ID had been disabled after icloud services downgraded my 18Gb documents in the cloud to 5Gb. I received an email from icloud services a couple of months after i upgraded my icloud storage (on Sept30th) saying that my billing info was wrong. In fact my credit card was outdated so i updated my credit I can't updated now because when i try to do it i get a message saying that my ID is disabled. Can you help me?? I can't access my docs now...
See this Apple document for help...
http://support.apple.com/kb/ts2446 -
My ipod touch is now disabled after entering the wrong passcode too many times. t says "connect to itunes" but itunes will not recognize the ipod because it is disabled. How do I enable it again? Thanks!
iOS: Unable to update or restore
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I am unable to synch my iPhone to my laptopI have tried to carry out software updates - I get a message saying that the updates could not be completed as I am not connected to the internet - despite being connected to the internet!
What OS on your Mac?
What iOS on your phone?? -
I am trying to upgrade my iPhone 4 to the latest iOS via iTunes, but I keep getting a message saying that an error [-5000] occurred and continuing will delete all content on my iPhone. What's the solution?
okay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...
Starting to get really annoying this thing.. Any smart suggestions what's going on? -
I need to update my iphone software, but I get a message saying that I need to transfer my songs from my iphone to itunes first. There used to be a Transfer link on the summary page when I connected my iphone to my macbook, but I am unable to find it now.
Welcome to the Apple Community.
Select the device from the device list, then file > devices > transfer. -
I'm trying to restore my iPhone 5 to the original settings because it did not sync my contacts from my last phone (it synced from my husband's phone instead). I am trying to delete everything so I can back it up from my previous phone and not my husband's. I keep getting a message saying that files were corrupt so it couldn't restore settings. Ideas?
I tried following the instructions listed in the following thread:
https://discussions.apple.com/message/19512128#19512128
but have still been unable to backup data using the third party software.
TouchCopy tells me I have no photos or Video ad won't alllow me to copy any of the critical files e.g. Notes, Calendar, Contacts, Messages, etc.
Anyone have any other suggestions for backing up my iPhone? Or help using TouchCopy?
If I am ever able to get TouchCopy to work, should I be using Copy to iTunes or Copy to PC option?
Thanks!
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