HT1212 my iphone is locked it is asking for a passcode I have never put a passcode on thr phone I am unable to use the phone

My iphone is asking for a pass code,I never put a passcode on the phone .I am unable to use the phone,I took it to the att store where I purchased it they told me to have you reset the phone, could you do this?

No, how could we do this? We can't do anything, other than give you advice. This is a user-to-user technical assistance forum, not Apple Support.
Use the article you were just reading: iOS: Forgotten passcode or device disabled after entering wrong passcode
All Apple Support would be able to do is walk you through the steps. Or, if you visit an Apple Store, they may be able to assist you. Make an appointment online for your local Apple Store.

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Trying to restore factort settings, it is asking for password, however we have never put a password on it?!

Never had this happen before, I have reset others, never been asked for password? We have not put one on.

Sounds like it is the Restrictions (Settings>General>Restrictions) PW. If y do not know it
Place the iOS device in Recovery Mode and then connect to your computer and restore to factory settings/new iPod via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software

I have loaded ios 7 onto my ipad mini now it is locked it s=asked for a pass code ihave never had a pass code on this device so tried my apple pass word Locked out! itunes says not eligible when i try to re load!!

I have loaded ios 7 onto my ipad mini now it is locked it s=asked for a pass code ihave never had a pass code on this device so tried my apple pass word Locked out! itunes says not eligible when i try to re load!!

Hi MaraAndKaid,
This article has steps you can take when you're unable to remember your passcode to get things back on track:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Take care!
- Ari

Lock my iPad asking for PUk code I have no idea what is that

Need help locked my iPad asking for PUK code to unlock and I have no idea

I don't think you can, you could try to email apple about the problem or depending on what you mean by "info" if it is just apps you can re download them again once you restore it.

I have restored my iphone 5 but its still asking for a passcode

Hi
My iphone 5 kept telling me to enter my passcode after phone has been restarted.
1. I didn't restart the phone
2. Ive never had a passcode on it.
I have done a system restore on iTunes but its still asking for a passcode
Any one else had this problem and solved it successfully?
cheers

See this article: Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support even though you say you have never had a passcode on it, you will have to follow these steps.

I downloaded the new upgrade and now my ipad is locking me out, asking for a passcode. I dont remember giving it a passcode, how can I find it or get around it?

I have an ipad 2, just downloaded the new upgrade 7.03, and now it is asking for a passcode. I do not have a passcode. Anyone have any idea how I can get around this or is there a default passcode?

I called Apple Support and a supervisor helped resolve this for me on my iPad. I suggest calling them for help as this is obviously an issue with the iOS 7 update - she helped me without charge. I could be missing something in my upcoming description, so do not take this as complete - call them.
I had to update iTunes on my Mac Air to the latest version, and I had an iCloud backup from the day I updated to iOS7. Have iTunes open but do NOT connect your iPad yet. Shut down the iPad. Then press/hold the Home key on the iPad while you connect the USB from the iPad to the computer (an image of the USB cable appeared on the iPad). Follow the prompts in iTunes to restore and then backup using iCloud. When the iPad rebooted again to do the backup install, I got the same pass code issue and iTunes would not recognize the iPad without entering a pass code. I disconnected the iPad, turned it off, pressed the Home key while connecting the USB cable. When I did the restore and backup from iCloud the second time, it worked without the pass code issue occurring.

My apple id ask for security questions that i never put

i need help my apple id says i have to ANswer my security questions and i never made any

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

Just bought an ipod. cant purchase songs on the ipod because its asking for secruity questions i have never set up.

Ipod touch

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(115302)

HT201209 I redeemed my code, it says $50.00 up top and I clicked on an audiobook to buy but it is asking for my credit card information as if it is going to make me pay rather than use the $50.00 gift card.

How do I use $50.00 from gift card redeemed and shows on top line, to buy an audiobook, it keeps going to my credit card instead of using available credit from a giftcard

I have the same issue and it does not m,ake sense. No fix for it yet. it *****.

After downloading Firefox, the ADMINISTRATOR box comes up - and although I am the registered Administrator it is asking for a password I have never entered. What do I do to 'run' Firefox?

I had Firefox 8 set as my preferred web search. I think I pressed something on the toolbar because most of it disappeared and I couldn't get it back - even after rebooting. So I deleted Firefox and re-loaded it. Although it downloads, now it wont 'run' as a box comes up stating 'current user' 'administrator'. I bought my laptop brand new, and am the administrator - it says so on my login details . . . but I have never entered a password for this, and the password for 'Administrator' does not match any that I use. What is wrong here? How do I get Firefox to 'run'?
PS. I am not a confident computer user, being new to the technology (Yes I'm old!)

I tried to update firefox and I got the "run as administrator" even though I am the only user on a personal desktop. I read other posts on this site and it advised to uninstall and reinstall. Now I can't install firefox period. Everytime I try, again it's with "run as administrator."

I put my sim card into a new iphone and tried to change it back to the old one and now the phone is locked. It's asking for a passcode and I didn't have a passcode set up.

Hi! I need help! I put my sim card into a new iphone (3g) and then tried to put it back into the old one to get my contacts from it. Now the old iphone is locked and it's asking for a passcode, but I never set up a passcode on it. Has anyone experienced this or does anyone know what to do? Thanks!

Not sure if this applies to your region, but in Australia the SIM password is often written on the "credit card" sized plastic card that the SIM was provided to you with the phone by the telco. Do you still have this? It could be in the iPhone box?

HT1438 iphone is disable contact itunes. i downloaded blacklist app it asked for a password but i never set up a password now i'm locked out my phone

iphone is disable contact itunes. I downloaded blacklist app. my phone locked and when I would slide to unlock it asked for a password. I never created one. I tried several passwords and they were incorrect. so it disable my phone and gave the message to contact itunes

You downloaded this blacklist app from the iTunes app store?
You must restore your iPhone with iTunes.

HT1212 my iphone is lock because of wrong entering password

my iphone is lock because of wrong entering password

LOST PASSCODE
You should be able to remove the passcode by restoring the device. Do the following:
1. Connect the device to the computer to which you normally sync;
2. Open iTunes (Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes" in http://support.apple.com/kb/ht1212 )
3. Right-click the device in the left column of iTunes and select Back up (read this article on how to restore http://support.apple.com/kb/HT1766 )
4. When the backup is complete, select Restore
5. When finished, restore from your most recent backup
To restore read the restore section in this article http://support.apple.com/kb/HT1766
If that doesn’t work you will need to perform a factory restore to remove it.

Help! My new iPhone is asking for a password but I never set one and am locked out - what can I do?!?!

help!!! My new phone is asking for a password but I never set one and am locked out - what can I do?!?!

Is it asking for your Apple ID password or the passcode to unlock the phone?
If it's asking for your passode, use the steps in this article: http://support.apple.com/kb/ht1212

HT1212 my ipad asks for a passcode but I never entered a passcode. this happened after the ipad battery went dead and i recharged.how do i get around the passocde prompt?

My ipad battery went dead and after recharging and booting up the ipad, it is asking for a passcode. however, no one remembers ever entering a passcode in to this ipad, isnce it used by everyone in the house. how do i get around this passocde prompt?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT1212 my iphone is locked it is asking for a passcode I have never put a passcode on thr phone I am unable to use the phone

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