HT1212 My ipod touch is disabled and it said connect to iTunes
My ipod touch have a password and my kid disabled it, and I can't use it.. How can I unlock it?
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.
Similar Messages
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My Ipod Touch is disabled and when I connect to Itunes to recover it, it states that itiTunes could not connect to the iPod touch “iPod touch” because it is locked with a passcode. You must enter your passcode on the iPod touch before it can recover.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
my ipod touch is disabled and says to connect to itunes, but when i do it does nothing. how do i fix this?
1) See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
2) Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
my ipod touch is disabled because i forgot my passcode i syncd it to itunes and now it says to enter a passcode but i dont have one.
You should be able to reset it and then put everything back from a backup in iTunes (one you hopefully got).
If you can't, I guess you could put it in DFU mode and try again...
Good luck! -
when i turn on ipod it says it's disabled and connect to itunes. When i connect to itunes it says ipod locked with pass code unlock before connecting, which i can't do. Help!
You need to manually place the iPod in recovery mode and then restore it in iTunes. See this article for instructions on connecting your iPod to iTunes in recovery mode.
http://support.apple.com/kb/ht1808
B-rock -
My daughter's iPod touch is disabled and I cannot connect to iTunes
My daughter's iPod went crazy the other day making noises (she was no where around) and when I found it the message said that the iPod was Disabled and that it should be connected to iTunes.I tried this and it said that it might need an upgrade and possibly to be restored. I clicked ok but it only got so far through the software upload before it returned to Disabled. I did a little searching and tried the connect while holding the home button thinking this would work but alas - no joy! I've repeated this and gone in circles looking at discussions and now discovered that I cannot even turn off the iPod (with the slider) I held done the home button and on/off, restarted and then... you guessed it, disabled. Any help?
Have you tried following the recovery mode instructions in http://support.apple.com/kb/HT1212 and summarized as:
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we have had to reset our computer so any info on there is also erased. my daughter is in tears and I am frustrated. I have tried the basic technical support of resetting (holding the power button and the home key for 10 seconds, etc) nothing is working and we can not connect to itunes.
Here are Apple's instructions for placing the iPod in recovery mode:
iPhone and iPod touch: Unable to update or restore
You will have to restore to factory defaults/new iPod since yu do not have a backup. Yu can redownload some iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My ipod touch is disable and it says connect to itunes i did so what to do now
i dont know wht to do canyall please help me
WIth a Disabled iPod you first have to place the iPod in Recovery mode to allow a restore via iTunes on your computer.
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My ipod was recently disabled and now says "connect to iTunes" although my ipod has never been synced to my Mac laptop it will not allow me to. I need help.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup (if you have an iCloud backup) see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My ipod touch was lost and now I got it back but someone locked it up and says my ipod touch is disabled tells me to connect to my itunes. I connected to my itunes on my computer but will not recognize this ipod touch because since it was lost my computer crashed and nothing could be saved on it so I had to reload itunes and start from the beginning so how do I get my ipod touch out of "disabled" mode?
Try authorizing the computer because that may be the problem. And you need the latest version of itunes. Itunes 11.
To authorize the computer go to itunes then press store then authorize. -
My ipod has been disabled and it says that i need to connect to itunes , however when i connect it it says that i cannot fix because i have a passcode on it please help, im almost bawiling my eyes ... please help
iOS: Unable to update or restore
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I need help. I tried to update this ipod i have and it just restarted and said connect to itunes. I cant access itunes so is there anyway i can restore or factory reset this.
Use a friend's computer or make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
That is the oly way. -
I don't use my ipod touch that much but now i want to.So when I tried to unlock it, I tried like everything I could to try to unlock it and now it is disabled. It has been disabled for about 30 minutes now and is still. I don't have it set up with itunes and it won't let me set it up because the ipod is not unlocked. So I need to know how I can unlock my ipod without buying stuff, using itunes, having difficulties, contacting apple, or taking it to an AT&T store or whatever. So I REALLY need some help!! :/
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
HT1212 My ipod touch is disabled and i cant figure out how to work it
my ipod touch wont work because its disabled
Read the article you asked this question from: http://support.apple.com/kb/HT1212
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I really need help with this, my iPod was disabled by my brother and I don't know how to get it back to normal again. I connected it to iTunes and it still shows up there with all my songs. However, the iPod itself is not working. I've tried multiple things but I don't want my data to be erased so im a bit cautious about what to do. Also, it would help if someone could explain what exactly happens when an iPod is 'restored' 'restored mode' or in 'recovery mode'. If someone could help me it'd be much appreciated. Thanks
You need to restore.
Everything should be on your computer, so you can just sync it back.
iPod touch User Guide (For iOS 4.3 Software)
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