HT1212 My IPod Touch is locked & I cannot enter password or even slide to unlock. Is there a way to correct this. It also says I can try again after 23 million or so minutes.
My granddaughter had not used her Ipod Touch for a few weeks & when she attempted to turn it on it was locked w/ a message indicating the Ipod touch was disabled & to try again in 23 million + minutes. I cannot even attempt to unlock it as the slid function does not work. Are there any ideas as to how to reset or correct this problem?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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My ipod touch is locked, i know the password although when i go to enter it nothing happens it as if the touch screen isnt working, i have held down the power and home button to reset it, it works for a second then stops working again. is there anyway i can completely reset the factory settings
Try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I lost my iPod Touch 4th Gen. Find my iPhone application was not installed. Is there any way if I can find it or else I can lock the device so nobody uses it?
lost/stolen
No app is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
iCloud: Find My iPhone
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
I gave my grandson an IPOD touch and it was stolen before he registered it with ICLOUD. Is there any way to track it?
If your iPod was purchased with a credit card, check with the card company. Some cards provide Purchase Protection insurance which will replace or repair any item lost, stolen or damaged within 90 days of purchase.
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I'm just a user like you who volunteers my time here. Your technical question requires the response from a support engineer.
I do sincerely think you'll get a better response by asking in the Downloading, Installing, Setup forum which I referenced in post #3. They have support engineers who monitor that forum for these kind of issues. This forum can only deal with general issues. Sorry. -
Almost my entire itunes music library seems corrupted. Nearly every song (431 albums) displys "the song ... cannot be used because the original file cannot be found". Is there any way to correct this? Please help!
thanks,
kelly61Select one of the songs in question and right click, then select "Get Info". On the main dialog page you should see where iTunes thinks the file resides. Then use Windows Explorer to see if the file is actually there. If not, find out where your music is stored.If there is not a correlation between iTunes and reality, go into iTunes and delete all of the files which are not found. Then, in iTunes, select File->Add Folder to Library and select where the music is stored. iTunes will re-add all of the music into your library.
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I have an iphone and my daughter has an ipod. She has all my contacts showing up on her ipod. I deleted them and now they are gone from both. is there any way of retreiving this deleted information.
When you share an iCloud account, any data you sync with the account is merged, and any actions you take on one device (such as deleteing contacts) is synced to all other devices sharing the account. To avoid this, each person's device(s) should have a separate iCloud account with a separate ID. (You can continue to share your iTunes account; it does not need to have the same ID as the one used for iCloud.)
To create separate icloud accounts, decide which iPhone will be keeping the current iCloud account. On the one that will be changing accounts, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).
As for recovering the deleted contacts, you can try restoring her phone from her most recent backup. This may recover the contacts, however it often doesn't. Restoring to an iCloud backup has to be done in the initial setup process. If she have any data on your phone now that is not in the backup that she wants to save she will need to do that first. Then go to Settings>General>Reset and tap Erase All Content and Settings. You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup. Be sure you are connected to wifi and your charger as this will take some time to finish. -
Both myself and my wife have 2 separate iTunes accounts, I subscribe to iTunes Match. Music purchased on my wife's account appear on our computer iTunes library but my iPad cannot access the music she has purchased. Is there any way to overcome this
The only way to do what you want is to log into your wife's iTunes Store account on your iPad. Doing this will lock you out of your account for 90 days.
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I switched my Ipod to my wifes Itunes account so we could have just one on the computer, and now it's telling me that my passwords are wrong. Is there a way to fix this?
Turn it off.
Edit > Preferences > Store > Show iTunes in the Cloud purchases -
I have a ipod touch 3G and I have ios 4.3.3 and under about I don't have the system hardware update! what can I do?
If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848 -
Does anyone have a way of making it not to do this? It will still charge and everyting off that cord. It's just really odd.
Have you tried this?
- iPod: Appears in Windows but not in iTunes
- iPod not recognized in My Computer and in iTunes for Windows -
My touch screen screen is not working properly. I touch one App or icon and an different App/icon opens. It is an ultra sensitive touch screen, any idea on how to solve this issue?
Yes! Stop using the charger! My husband noticed it was worse when plugged in. One apple guy told me "restore" ... I did all that and it did not help. After I stopped using the charger, it stopped messing up. I used my husband's charger and all is well.
Later, an apple employee told me to bring in the charger for a trade in, because they had a recall on some of them.
I haven't traded it yet, but I plan on it.
Good luck! Let me know! -
I transferred all of my music from an older PC to my new one with Windows 7. Now I cannot edit selected songs. The information is greyed out and I can't type over it (on all my music except NEW downloads). Can anyone help? I even have a few songs with NO artist tag and I can't write anything in them either.
It's a permissions problem. Try this: right click on your iTunes icon and choose "run as administrator" that might fix it.
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Error Updating ITunes onto lap top. No access
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
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