HT1212 my phones touch scren is no longer able to be used. i am trying to sync what i have now on there so i can transfer it to my new phone when i get it. how do i do that when i cant unlock it?

my phones touch screen isnt working. im trying to sync everything to my laptop. since i cant unlock my phone, i cant sync it. what do i do?

The tip that you were reading when you posted this was about forgetting the phone's passcode. If that is what has happened the only way to recover data is already described in that tip, by restoring the phone on the last computer you synced it to. If it is asking for your passcode then you are not using that computer. The only option is to restore the phone from Recovery Mode as a new phone. All content will be lost. If you have an iCloud backup you can then restore from that.

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