HT1212 My screen is cracked cannot enter passcode to unlock and backup, what do I do?

My screen is cracked, cannot enter passcode to unlock phone. Need to back up phone before switching to new phone. Anyone know how?

Backups need to occur before catastrophes.  They cannot occur after a catastrophe.
Take your iPhone to an Apple Store or Authorized Apple Service Center for advice how to proceed.

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    iPhone 5c has passcode set. The screen is zoomed so big cannot enter passcode. How do I fix this? And prevent this from happening again?

    Double-tap three fingers to zoom in and out.
    When zoomed in, drag with three fingers to move around the screen.
    Go to Settings > General > Accessibility and turn Zoom: OFF.

  • My ipod 3rd gen. touch screen is unresponsive, cant slide to unlock or enter passcode to access ipod. What is the cause? how do i fix this?

    my ipod 3rd gen. touch screen is unresponsive, cant slide to unlock or enter passcode to access ipod. What is the cause? how do i fix this?

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • HT1414 Hello, do you know what I can do when my Iphone is blocked with the apple appearing ? I cannot enter into the phone and I don't know what to do ? Thank you

    Hello,
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    Basics from the manual are restart,  reset, and restore.
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  • I recently had my iphone 4s screen repaired because the screen was cracked. It was all ok and then a few weeks later something strange happened. My touchscreen works, but the screen doesnt show, you can see the light in the background but no picture?

    I recently had my iphone 4s screen repaired because the screen was cracked. It was all ok and then a few weeks later something strange happened. My touchscreen works, but the screen doesnt show, you can see the light in the background but no picture? has anyone got any ideas as to what the problem is, is it self-repairable or even repairable at al?

    The LCD Display connector has partially come loose from the logic board connector, and simply needs to be pressed back down into place. Or the front screen assembly is now faulty, and needs to be replaced again.

  • I just broke my ipad. I've taken really good care of it and had it since the third gen came out (bought it right away) the screen is cracked from the bottom right corner and im wondering if i can replace it for free or even at all please help :(

    I've taken really good care of it and had it since the third gen came out (bought it right away) the screen is cracked from the bottom right corner and im wondering if i can replace it for free or even at all please help

    You can replace it, but not for free.
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    iPad 2 or earlier, iPad mini Retina display: $249
    iPad 3rd generation or later: $299

  • HT201694 My dad & I both have iPhone 5s. He no longer uses his & my screen is cracked. If I switch our SIM cards, what data will be lost? It is important for me to save/transfer all photos, video, & *especially* text messages.

    My dad & I both have iPhone 5s. He no longer uses his & my screen is cracked. If I switch our SIM cards, what data will be lost? It is important for me to save/transfer all photos, video, & *especially* all text messages. When the SIM cards are swapped between phones, will any of these things be lost/deleted?

    helloitsm wrote:
    Thank you! I would prefer not to wipe his phone. My cracked screen iPhone still works, so I would ideally like to put his SIM card in my phone for occasional use. As mentioned, he is not using his iPhone anymore for phone calls, but would like to maintain access to photos, video, and all texts. As I use an iPhone for calls, trading the cracked screen is ideal. If I am able to switch them without losing data, I will, but am afraid to do so if there is a chance that any data will be erased. (I'm not sure if the photos, video, and -namely- texts are saved to the actual SIM card. Can text messages be backed up?
    iPhone do not store anything on the sim.
    Photos should be saved on computer like any other digital camera.
    You can restore the backup for your dad as well as for yourself while swapping phones.

  • HT3302 my new iphone5 screen got cracked.i bought it from australia and i live in India.Now i'm not getting any service in india.what i should do now??plz help

    my new iphone5 screen got cracked.i bought it from australia and i live in India.Now i'm not getting any service in india.what i should do now??plz help

    You will have to return to Australia to get it serviced.

  • My daughter forgot her 4 digit passcode to unlock her ipod; what do we do?

    My daughter forgot her 4 digit passcode that unlocks her IPod; what do we do to get in again?

    Connect the iOS device to your computer and restore via iTunes. Place the iPod in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Backing up, updating, and restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the iPod backup that iTunes makes.
    You can redownload iTuns purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT1212 my screen is dead.  How can i get my stuff off if i cannot enter passcode?

    My screen is dead.  Dropped.  I got a new phone.  I want to get all the pictures off the old phone.  I logged into Itunes and it states that I need to enter the passcode.  I know the passcode but due to the screen being dead, I cannot enter it.

    iTunes does not handle the import of photos/videos from the iPhone's camera roll.
    This means you have not synced the iPhone with iTunes since enabling or changing the passcode lock. How come? You are in trouble since you will not be able to sync with iTunes but you should be able to import photos from the camera roll.
    http://support.apple.com/kb/HT4083?viewlocale=en_US&locale=en_US

  • Startup screen is huge. cannot enter password. 2x tap will not reset screen size

    screen size is huge. cannot enter password. 2x tap on screen will not resize. tried hard reboot, no luck

    Did you try double-tapping the screen and dragging three fingers down?

  • IOS 6.0.1 iphone 3gs cannot enter passcode after reboot

    With iOS 6.0.1 installed on my iphone 3gs (A1303), the first enter passcode screen that appears after a reboot (power off, then power on) will not allow a passcode to be entered. 
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    This must be a bug in iOS 6.  How can a bug that requires zero steps after power on get through Apple QA?

    So, was there a tech support question that, we, the other users on the forum could help you with?

  • IPod touch stuck on connect to iTunes screen, no way to enter passcode

    My son's 64 iPod Touch is stuck on the connect to iTunes screen.  We plugged it into the computer and followed the steps with the Home button explained in previous threads, but we can't even get into iTunes to launch recovery and restore.  It keeps saying the iPod is locked and that a passcode is required.  We know the passcode, but there is no place we can see where to enter it.  The computer should recognize the device too, since it's the same computer the iPod was synced to before, but it is still asking for a passcode.  The iPod is only 18 months old and has never been tampered with, all by the book.   So how do we get past this problem and into recovery and restore?  Apple website says they want $219 just to look at a device!  I already spent $500 to buy it, so hundreds more to make it work properly is not an option.  Help!

    That's just it.  I think its already in recovery mode.   But when I try to connect to iTunes to get to restore,  I don't get the message I'm supposed to get saying it recognizes a device in recovery mode.  All it says is that it knows the name of the iPod but can't connect it to iTunes because the iPod is locked.  It says I have to enter a passcode to unlock the iPod first.  But there's no way to enter the passcode, neither on the iPod or the computer.  How do I get out of this loop?  Tried to put it into DFU, but it asks for a passcode too.

  • Screen content image is too big. I can see very little of the screen content.I cannot enter my passcode.

    iPhone 4s. 64GB. Recently installed iOS 8. The problem happened suddenly upon booting the phone. The screen content image is expanded way beyond the size of the screen. Therefore almost nothing is visible. It is possible to move different parts of the content into view, but this is very limited. Using fingers to try to shrink the screen content image does not work. I have tried booting by holding down the start button and the home button together. I still get the expanded screen content image. Finally, because of this problem I am unable to enter my passcode. Unfortunately I do not have a backup on my MacBook Air. iTunes will not recognize my iPhone because I have not entered the passcode.

    Hi pm90, 
    Welcome to the Apple Support Communities!
    It sounds like the Zoom feature may have been activated on your iPhone. I know the Zoom can be very frustrating when you cannot turn it off. Please follow the steps in the following article to disable the Zoom accessibility feature. 
    iOS: Home screen icons are magnified or large
    Have a great day, 
    Joe

  • HT1212 if you cannot remember passcode you selected and get locked out of iphone 4 and it says to connect to itunes and it doesnt work what can you do to have use of your phone again?????

    Is there anyway you can enable iphone 4 afer being locked out by entering wrong passcode more than 5 times and it says to connect to itunes and still doesnt work???? so frustrating... apple cannot

    iOS: Forgotten passcode or device disabled after entering wrong passcode

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