HT1212 passcode disabled ipad locked out of itunes
My son disabled my ipad with trying the passcode too many times. It said that it was disabled and to connect to itunes. So I did, only for itunes to say that it couldn't unlock because it hasn't been synced since I changed the passcode last. I tried to restore the ipad but the same thing keeps happening. What do I do now?!!
HI silastewart,
I understand that you were having issues with the passcode on your iPad and were unable to restore from iTunes as outlined in the referring article. I just wanted to check to see if you were doing the Restore as a standard Restore, or as a Restore from Recovery Mode, as outlined below in HT1212:
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
For more information about placing your device in Recovery Mode, you may find this article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden
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I have loaded ios 7 onto my ipad mini now it is locked it s=asked for a pass code ihave never had a pass code on this device so tried my apple pass word Locked out! itunes says not eligible when i try to re load!!
Hi MaraAndKaid,
This article has steps you can take when you're unable to remember your passcode to get things back on track:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Take care!
- Ari -
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(106114) -
My dad is locked out if his iPad due to putting in wrong passcode too many times. He doesn't know any iTunes passwords or anything. Is thier a way to reset it at all??? Please help
Forgot Password
http://support.apple.com/kb/ht1414 -
I forgot I changed my passcode and my iPad is now locked. I have no access to iTunes how can I unlock it?
Use a friend's computer.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
My daughter made up passcodes and kept changing them and then forgot what her last one was so she was locked out. Her IPod now says "IPod is disabled" - how do we get it started up again?
This is asked and answered many times every day.
The forums search bar and More Like This section are on the right side of this page.
Put it in recovery mode - described here:
iOS: Unable to update or restore -
HT1212 Brand-new IPad locked - What's the Pass Code???
Hi -
I purchased an IPad 2 as a gift. When I charged it up, it immediately asked for a Pass Code though one has never been set - at least by me.
I tried the typical 1234, 1111, 0000, and none worked. The Pad is disabled and I need to know how to get in.
Thank you,
MelissaIf the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Disabled iPad, cannot restore via iTunes
Hello there.
My iPad is disabled after too many incorrect passcode attempts. I've tried to restore it via iTunes like as shown on an apple help page but it isn't working. Ipad says connect to iTunes, iTunes says it can't do anything because of the wrong passcode. Have logged into iCloud, gone onto the find my phone thing but device is offline.
Can't seem to work out what to do and feeling frazzled.
Thanks in advance.Hello ChazzaTron
Have you tried putting your iPad into recovery mode and then restoring in iTunes? Check out the articles below to go through resolving the issue. You should still be able to remove Activation Lock from icloud.com in the Find My iPhone section.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
Regards,
-Norm G. -
HT5622 What is a passcode I'm locked out of my i-pad it keeps asking for a passcode help
What is a passcode ? I down loaded the new operating software and now I'm locked out help
Hi Sandra,
If you are having an issue with your passcode, you may find the following articles helpful:
iOS: Understanding passcodes
http://support.apple.com/kb/HT4113
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
- Brenden -
HT1212 My child is locked out of her Ipod
My child is locked out of her Ipod I tried resetting it but it didn't work. What do I do now?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
HT1430 øw do I reset my iPod touch passcode after being locked out?
iPod touch passcode has been forgotten. How do we reset the passcode? We got locked out from so many wrong attempts.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
Does anyone know how to access your Ipad after you have been locked out? I forgot my passcode and I tried too many times and have been locked out. I tried doing the recovery mode to get access but it didnt work.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
I have locked myself out of my phone. I have all my stuff backed up on my computer so now Im just trying to restore my phone but its telling me I need to trun off my icloud through my settings on my phone, but obvisouly I cant when Im locked out. What do I do?
You should be able to remove the passcode by restoring the device. Do the following:
1. Connect the device to the computer to which you normally sync;
2. Open iTunes (Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes" in http://support.apple.com/kb/ht1212 )
3. Right-click the device in the left column of iTunes and select Back up (read this article on how to restore http://support.apple.com/kb/HT1766 )
4. When the backup is complete, select Restore
5. When finished, restore from your most recent backup
To restore read the restore section in this article http://support.apple.com/kb/HT1766
If that doesn’t work you will need to perform a factory restore to remove it. -
Why is my Mac locked out of iTunes Match?
I spent the $25 to purchase iTunes Match on my family's shared media iTunes account and the day the service went live. I then set it up with our Mac Mini, the computer that serves as our family's media system. The iTunes account in question is relatively new, only a few months old. Prior to that, my wife and I were using our individual personal iTunes account to purchase apps and media. It wasn't until I realized we were going to need an account we could all share that I decided to create a family account. The Friday after Thanksgiving, I wanted to show my kids "The Grinch Who Stole Christmas" while the adults continued their after dinner discussions. A year ago, I bought that television program from iTunes on my personal account and knew that I could now download it through iTunes. But when I switched over to that account to download it, the computer automatically become un-"associated" with my shared account account and "associated" itself with the old account. And now, I cannot use the account that was used to set up iTunes Match, on the computer for which Match was purchased in the first place. As of right now, I apparently cannot re-connect that machine to Match for another ninety days, which is nearly one quarter of the year for which I purchased the Match service.
I find it troubling that Apple is punishing me for accessing media I have purchased in the past by locking me out of a service for which I have paid. Both accounts are associated with my name, both accounts are associated with the same credit card information, the only thing that differs is that they associated with different email addresses. This all seems very esoteric and not very customer service oriented, and this is coming from an owner of numerous OS X and iOS devices. This is an issue that is going to come up more and more for Apple's customers as more people buy in to the iTunes/iOS/OS X ecosystem and try to make the best possible use and sense out of it all. My attempt to get resolution to my problem through Apple Support was met with a very flowery, "tough ****," from a customer support representative. Neither the choice, nor the response are suitable. What efforts, if any, are being made to try to make this more workable for people like me, trying to make the best decisions while moving ahead in the iTunes ecosystem?
Is there a fix for this, or am I just going to have to eat it and not use the service I bought, on the computer for which I bought it, for a quarter of the time I paid for?I did contact them. I put in a ticket immediately after discovering that I was locked out. I asked for help or in lieu of that, a refund. Two days later a customer support representative contacted me via email to offer nothing in the way of help and to tell me that a refund was not an option per the iTunes EULA.
I am very disappointed by how this has been handled thus far. iTunes Match seemed like a wonderful service, but being punished for reasons that are entirely unclear, has really soured my opinions about it.
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