HT1212 PHone is disabled because I cannot remember passcode that my child changed. I have tried doin the back up and restore but it tells me to turn off Icloud; (can't because phone is locked). I tried to restore but it wants the passcode. I do I remov

My phone is disabled because my child changed the passcode and disabled my phone. Need help with changing passcode or getting rid of passcode. I cannot restore or backup from my itunes account because I have find my phone app on and Icloud. I get messages that say turn off thos two on the phone. (but I can't because I cannot access nothing on phone because it is disabled. Need help on this Thanksgiving Day since the iphone help desk is closed until tomorrow.

Hello TinaBrady
Try powering off your iPhone, and then hold the Home button down when you while plugging it in to your computer until you see the Connect to iTunes icon come up to restore.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Regards,
-Norm G.

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Answer to this question: https://discussions.apple.com/message/22350503#22350503

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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
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Hi Friend,
This is happen with me as well. So I turn off my iPhone and wait for few minutes and turn it on again always solve the problem.
Hope it will be helpful

I have an ipod touch 2nd generation and i jailbroke it,one day it turn off randomly and when it tried to turn it on the apple logo just turns blank and my wall charger or computer won't recognize it,help please!!

HELP!!!!!!!!!!!!!!!!! IM DESPERATE!!!!!

Sorry, due to the Terms of Use, problems resulting from a jailbreak can't be discussed here.
You may find help in those forums where they offer tips how to jailbreak iDevices.

HT201401 My iphone 4 has been disabled because I cannot remember the passcode. What can I do?

My iPhone 4 has been disabled because I cannot remember the passcode. I plug my phone into the computer but it does not bring me to a place where I can restore.

Follow the directions here to force the phone into recovery mode & restore it:
http://support.apple.com/kb/ht1212

HT1212 i cannot access my iphone because i cannot remember my passcode but when i go to restore on itunes it wont allow me?

My son has locked my phone with a passcode, I have go onto my Itunes and tried to restore it and it wont allow it so what do i do????

Depends on exactly what you mean by "it wont allow it" -- did you read and try the following from http://support.apple.com/kb/ht1212?
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

HT201303 i want to reset my security question because i cannot remember the answers... but i cannot find the "rescue email or send an email to reset"

i want to reset my security question because i cannot remember the answers... but i cannot find the "rescue email or send an email to reset" please help m to reset my security question... tnx

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87806)

I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions.

I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57

HT5312 Hello, I need to know what's my security answers because i cannot remember them ):

Hello,
I need to know what's my security answers because i cannot remember them ):
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Khalid Almadhyan

We are all fellow usrs and not Apple employees so cannot access your information. If you did not get a rescue email as discussed in the article you reference, contact your country site from http://support.apple.com/kb/HT5699 or call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

HT201363 What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

tankyoo

HT1206 How do I find out an OLD password from 2006-2008. I have 3,000 pieces of music purchased from iTunes during those years that cannot be authorized because I cannot remember the password from that era. What can I do?

How do I find out an OLD password from 2006-2008. I have 3,000 pieces of music purchased from iTunes during those years that cannot be authorized because I cannot remember the password from that era. What can I do?

If you can't remember your password or security answers and don't have access to the email address (you didn't have a rescue email address on the account ?) then you can try contacting Support in your country and seeing if you can get the password reset and access to the account : http://support.apple.com/kb/HT5699 (they should also be able to reset the security questions)
If you can then update the primary email address on the account to be an address that you have access to.

HT4910 i forgot the password on my iPad; I have it backed up on my Mac, so I saw that I just should back up from iTunes. I tried to do that, but it says to first turn off "Find my iPad", which obviously I cannot do because I don't have my password!! Help

I forgot the password on my iPad; I have it backed up on my Mac, so I saw that I just should back up from iTunes. I tried to do that, but it says to first turn off "Find my iPad", which obviously I cannot do because I don't have my password!! Help!

Have you tried using Find My iPad on a computer to remote wipe your iPad?

I can´t remember the security code to unblock my iPod touch and when I try to synchronize it with iTunes I can´t because it ask me to introduce the code that I don´t remember. In my iPod says that it is desactivated and I need to connect to iTunes...

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HT1212 PHone is disabled because I cannot remember passcode that my child changed. I have tried doin the back up and restore but it tells me to turn off Icloud; (can't because phone is locked). I tried to restore but it wants the passcode. I do I remov

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