HT1212 tried to reset phone on itunes but only has a picture on and nothing else

tried to reset phone on itunes but only has a picture on and nothing else please help i know nothing about phones

Update on the Fafard class action lawsuit involving the cancelled Itunes gift cards here:
http://www.courthousenews.com/2014/04/22/67224.htm
Apparently, although complaint there suggested involved Best Buy only, it was the intermediary used by Apple that cancelled the cards not either Best Buy or Apple itself. Settlement would reinstate (make active) old gift cards.

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I have a new email and am trying to change it in icloud. but it has locked me out and won't send my email a reset password link for some reason. even though it says its sent, it doesnt come to the email address

i have a new email so have a new apple ID now and am trying to change it in icloud. but it has locked me out and won't send my email a reset password link for some reason. even though it says its sent, it doesnt come to the email address. help!

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

Microphone works with Utube and iTunes but only with earphones for games and Facebook

Microphone works with Utube and iTunes but only with earphones for games and Facebook, obviously the microphone works but is there something I need to turn or or something to get the external microphone to work for everything?

Microphone works with Utube and iTunes but only with earphones for games and Facebook, obviously the microphone works but is there something I need to turn or or something to get the external microphone to work for everything?

HT1430 hi there 2 days ago i tried to restaure my Iphone 3gs on someone else laptop and ever since my phone is not working.It turn on but I do not have any reception at all.I tried to reset it through Itune but nothing same working.

My phone is not working

So you are not using Photo Stream? If you are, then you can turn on Photo Stream on iCloud on your Mac, and then go to iPhoto or Aperture and the Photo Stream will show under "Web" in the sidebar.
You can also set up your iPhoto or Aperture preferences to automatically import your Photo Stream, so any photos you take with your iPhone camera will upload and import automatically and will show under events, broken into monthly groupings.
Photo Stream does not use any of your iCloud storage.
Here are the Preference Screens I'm referring to:
iPhoto:
Aperture:
One other thing concerning your Touch Screen. Have you tried resetting your device (nothing will be lost) to see if that will get your Touch Screen working again: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Home screen redisplays see if your Touch Screen is working.
Best of luck,
GB
Message was edited by: gail from maine

HT201302 if i reset phone which itunes will only let me do because phone will not turn on, will I lose my photos that I have not transferred???

my phone is frozen. it says i must reset. Will I lose my pictures I have on it?? How can I retrieve them.??

Yes. IF you haven't imported it to your computer or it isn't included in your backup then you will lose the pics once you restore your phone.

How do I change a number that was international back to UK number so it permanently recognises it as UK not international? I've tried delete, reset factory settings, change the format of the number etc and nothing seems to work. Help!

I recently moved back to the UK and bought my iphone 4 with me. It is unlocked and works on the new contract that I have set up here in the UK. The problem I'm having is that some of the UK numbers that I had already had on the iphone in Korea as international UK numbers will now not work as they are still coming up as international numbers. This means it is costing me a lot to message or call these numbers. I have tried changing the number format various ways, deleting the numbers (although it still seems to remember them), resetting the phone, restoring the phone.
How can I succesfully change these numbers?
Any UK numbers I have added since changing the contract are working fine.
Thanks!

Do you happen to have Dial Assist on? This is in Settings>Phone. This is what helps the phone identify international numbers when dialing, based on location. See if turning that off/on makes a difference. Unless you are making a number of international calls, I believe this can be left off. See the User Guide http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf Page 49 has info regarding Dial Assist.

HT201406 while trying to update my ipod touch something happened and now my screen only shows the apple logo and nothing else happens

while updating my ipod touch something happened and now the screen only shows the apple logo that goes on-off. i dont know what to do,please somebody help me!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT3964 My screen appears, the apple shows up, but the circle just keeps spinning and nothing else happens.

My screen is grey, the apple icon appears, the circle continues to spin. I have shut done everything and restarted with the same result. Any suggestions?

The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot into Recovery by holding down the key combination command-R at the chime. If your startup volume is encrypted with FileVault, you’ll have to unlock it in Disk Utility before you can do anything with it.
Mac OS X: Gray screen appears during startup

HT201442 my phone was in the middle of updating its software and then suddenly switched off and ive tried to reset it but the itunes symbol appears, I've tried to connect it to itunes but it says it needs to be restored as it is on repair mode.

My Iphone4S was in the middle of updating its latest software then suddenly it switched off, it hasnt turned on since and I've tried to reset it but only the apple sign appears then the plug into ittnes symbol. I've tried to plug it into itunes but it says my phone is on repair mode which is why it needs to be restored first in order to connect to itunes. I have also then tried to restore it but the error sign appears.

http://support.apple.com/kb/HT1808

My touch screen is not responding, I have reset the phone, plugged into different charger and tried to update it to itunes but they will not connect because I cannot put my passcode in, HELP please!

My touch screen is not responding, I have reset the phone, plugged into different charger and tried to update it to itunes but they will not connect because I cannot put my passcode in, HELP please!

ME TOO. NOW MY IPHONE 6 PLUS IS SAME LIKE YOU.
iphone is diabled- connect to iTunes because i forget passcode.
i cannot connect iTunes because it's always asking to enter passcode on iphone.
So, i cannot make restore my iphone 6+. And then, I cann't erase "device" in icloud.
My iphone is new. No icloud. didn't connect to itune backage.
That's why I try to connect iTunes but it need to enter passcode.
So, my iphone just keep "iphone is disbled-connect to iTunes".
IPHONE 6 PLUS

I forgot my password for my iphone 4 and it is now disabled. I am trying to restore it through itunes, but it say I have to put my passcode into my phone first. Is there a way to restore without using my passcode?

I forgot my password for my iphone 4 and it is now disabled. I am trying to restore it through itunes, but it say I have to put my passcode into my phone first. Is there a way to restore without using my passcode?

The instructions are in that link. Just follow them VERY CAREFULLY. Especially the part about:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes. [but DON'T connect it to the iPhone yet]
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see the iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

Because me and my parents have the same apple id, my new phone synced all of their songs on to my iPhone. I tried to delete them or transfer them off my phone to iTunes but it wouldn't work. What do I do?

Because me and my parents have the same apple id, my new phone synced all of their songs on to my iPhone. I tried to delete them or transfer them off my phone to iTunes but it wouldn't work. What do I do?

im so happy I have a iTunes Card Code absolutely free! I got it at http://linkbitty.com/freeitunes2014

I restored my phone on iTunes, but when I did, all my info deleted and now it's my sister's old data. I tried to go back on iTunes and restore, but my original data isn't even an option. How do I get my old data back?

I restored my phone on iTunes, but when I did, all my info deleted and now it's my sister's old data. I tried to go back on iTunes and restore, but my original data isn't even an option. How do I get my old data back?

Before you did the resotore Via itunes you should of made a Back-up of your Data. But to be honest, i don't think that you would be able to get that stuff back.. Sorry mate

HT201269 I got a replacement Iphone5 from Apple. I went home and tried to synced it with ITunes but had to register as a new device to do update then I can restore old back up, now can't back up old phone info and can't activate my Apple ID for iMessage

I got a replacement Iphone5 from Apple. I went home and tried to synced it with ITunes but said to register as a new device to do update then I can restore old back up, now can't back up old phone info and can't activate my Apple ID for iMessage

Can you clarify your problem? Are you having trouble restoring your new iPhone from a previous phone's backup? Or are you having trouble logging into iMessage?

HT4972 Hello there, i have an i Phone 3GS which was locked on the network Orange from U.K i finished the contract last year, but some how i cant unlock it to be able to use on a different network. tried to restore it on itunes but it says unable to proces

Hello there, i have an i Phone 3GS which was locked on the network Orange from U.K i finished the contract last year, but some how i cant unlock it to be able to use on a different network. tried to restore it on itunes but it says unable to process at this time.

under UK legislation, if your are out of contract (and not owing the carrier any debts!) they are LEGALLY obliged to unlock you, and within a certain number of (few) days.. search OFCOM for the regulations.
That said, they are also entittled to charge you for this (usually about £20!)
I believe, that this can also be done via an APPLE STORE, but the first option is always the Origional Network carrier.
Orange has a terrible repuation now for customer service (which is just one reason they changed their name to EE!, and yes, this is fact which is why they came Bottom in several recent customer satisfaction surveys.. so they are not going to rush to help you leave them are they..)

HT1212 tried to reset phone on itunes but only has a picture on and nothing else

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