HT1212 Trying to reset passcode on my sons ipod. It says to select the device on the left hand side and select back up, but that option isnt available. Have been trying for 3 days. Any help is appreciated.

Trying to reset my sons passcode for the past 3 days . It says to select the device and right click and select backup, but this option doesnt appear. Any help would be appreciated. Thanks

If you cannot remember the passcode, you will need to Restore the device...
1) Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766

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Message was edited by:
user565339

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