HT1212 we have a disabled ipod we have followed the directions but we cannot connect to itunes what else can we do

we have a disabled ipod, we have followed directions but will not connect to itunes what else can we do

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

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TS1368 Have followed all instructions - but still cannot connect to itunes

I dont know what to do - I have done everything in all of the instructions on how to connect to itunes....but to no avail. This is arecent problem. It just started happening to me - on my Mac Pro.
I have spoken to Comcast, I have rest my Network, I have deleted files, I have updated to the latest version, reset my password, and several other things. I am not sure why Apple doesnt want me to connect.
Seems like I am asked to update itunes every week but they cannot figure out how to connect me to the itunes store. Sigh.
I support Apple - but I am happy to start to buy music on Amazon.com if Apple cannot figure this one out. Seems like miloipns of others have this same problem and nothing happens.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

HT1212 I have followed the steps but when it gets to restore settings it says 'could not connect to iPod saupport server'. what do we have to do?

My daughter forgot her password but her iPod was never synchronize with my iTunes library. We have followed the suggested steps but when it comes to restoring the settings it says 'cannot connect to iTunes support server'. We can't get any further than this. Any suggestions?

Was it really update server?
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

I have followed the directions, but on both the mobile and desktop the 3 line code that it says to enter into the other device is already filled in and I can't enter either device's code on the other. How do I get around this?

I can't get any further on either device than "Add a Device".
The code in the 3 little windows is uneditable on on either device. Both the computer and the phone say "Then enter this code:" but neither one will let me enter anything.

Sounds like it's hardware issue. The iPhone warranty is based in the original country of purchase. Since it was bought in Korea you will need to ship the phone to someone you know in Korea to be taken in and then they will have to ship it back to you. The cost of shipping will be at your expense.

I have a new MacBook and I'm having trouble with the help section. I would like to rearrange the order of my photos with in an Event, how do I do this? I follow the directions but it will not work. Thanks for some tips.

I have a new MacBook Pro and I'm having trouble with some of the Help sections. I want to rearrange the order of my photo's within an Event. I have followed the directions but it will not let me do it, what am I missing? Thanks for any tips.

Are you talking about iPhoto? If you are please post this in the iPhoto forum, thanks!

My Ipod Touch is not responding. I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off. Is there anything else that can help?

My Ipod Touch is not responding. I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off. Is there anything else that can help?

Let the battery fully drain. After charing for at least an hour try a reset and restore.

HT1386 I have the iPhone 5s and cannot connect to iTunes. It always says 'iPhone device has timed out' and never connects. How do i fix?

I have the iPhone 5s and cannot connect to iTunes. It always says 'iPhone device timed out' and never connects. How do I fix it?

Hi Kaitlynlh,
Thanks for using Apple Support Communities. If your device is timing out, I would try restarting the iPhone and attempting to connect again. If the issue still persists, try resetting as well. You can find instructions here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

HT4623 I have followed the directions and my iphone is not installing the iOS 7.0.2. My iphone is plugged into my lap top that has the most recent version of itunes. It is a dsl connection. Is that my problem?

I have followed the directions and my iphone is not installing the iOS 7.0.2. I have the most recent version of itunes on my laptop commuter. my iphone is attached to my laptop via usb port. The laptop uses dsl not wifi. Is that my problem?

Exactly what version of iTunes are you running? And DON'T say 'the latest version'... CHECK the version number. You need to be running 11.1 or higher.

I have a new Macbook Pro - trying to migrate files etc from my Macbook Air using a Thunderbolt Cable between the two. I follow the directions but the two computers never "discover" each other. WiFi connect works but 70 hours is a rough deal.

I have a new Macbook Pro. Trying to migrate files etc from my Macbook Air using a Thunderbolt Cable between them.
I follow the directions but the two computers never "discover" each other - using a WiFi connection works but 70 hours is a rough deal.
(Mac OS 10.8.2 on both computers)

Are you trying target disk mode?
http://support.apple.com/kb/PH10725
Ciao

I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please

I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please

Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe

I bought Adobe Elements 12; I cannot use panorama photomerge, I have followed the directions to go to Full Edit mode in edit workspace choose File New Photomerge. However the Photomerge does not work, it does not respond. The only thing I can come u

I bought Adobe Elements 12; I cannot use panorama photomerge, I have followed the directions to go to Full Edit mode in edit workspace> choose File> New> Photomerge. However the Photomerge does not work, it does not respond.
The only thing I can come up with is that I found a blog that said that in the Trial version Photomerge does not work, however I do Not have the Trial version, I did at one time but I purchase Adobe Elements. Thank you.

The blog was incorrect. Photomerge should work in the trial, too.
When things get weird in PSE the first thing to do is to delete the prefs. Go to the editor preferences>general, click this button and restart the editor:

Bookmarks are saved yet after using the page icon is still displayed instead of the actual icon for the website. I have followed the directions for "Favicons do not display".

My bookmarks, on a HP Pavilion dv-7-2273cl notebook, are saved yet the page icon is still displayed after using the bookmark instead of the actual icon for the website. I have followed the directions for "Favicons do not display" without any success. This problem is not experienced on my much older Gateway desktop.

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_places-database-file

HT1420 I have successfully deauthorised my old computer but am unable to authorise my new machine. I have followed the instructions but there is no option on the store menu to 'Authorise this computer'. Please help!

I have successfully deauthorised my old computer but a unable to authorise my new machine. I have followed the instructions but there is no option on the store menu to 'Authorise this computer'. Please help!

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

HT3131 I purchased a sony 3d monitor and I am using it for my external display with my macbook pro. We have followed the instructions but no display!!?? What do I do

I purchased a sony 3d monitor and I am using it for my external display with my macbook pro. We have followed the instructions but no display!!?? What do I do now

We need more information if members of the forum are going to assist you.
What instructions did you follow?
How are you connecting your MBP to the Sony TV?
Which model MBP do you have?

I have full signal power, but says cannot connect to App Store?

I have full signal power, but says cannot connect to App Store. I had put all of my icons in different folders to organize but took App Store out as troubleshoot.
Any help?

Are you trying to connect via wifi?
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Also try this - Turn Off your iPad. Then turn Off the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
 Cheers, Tom

HT1212 we have a disabled ipod we have followed the directions but we cannot connect to itunes what else can we do

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