HT1222 allowed new ios settings update and now my phone has crashed and cannote restore on itunes
allowed new setting update on iphone 4 s for ios 7 but now my phone has crashed and i cannot restore on itunes
Hi Ozergang,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive after updating and can't be restored, you may find the troubleshooting steps in these links helpful:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy
Similar Messages
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ive updated my 4s with the ios6 and now my phone has frozen and isnt responding. the apple sign and a line below it is on the screen. any help??
This symbol means you need to connect your phone to your computer's iTunes via the USB cable and restore the phone.
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Downloaded IOS update and now my phone is dead and won't come on.
Downloaded IOS update and now my phone is dead and won't come on. Any suggestions?
Now I have the phone on and I can see the screen (held down the power and home buttons), but "slide" won't work so I can use the phone.
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Wifi keeps scanning and dropping even after connected to home network. Never had this issue until the update, and now my phone runs slow and terrible. Horrible update!! Any ideas on a fix?
It's important that you have a steady WiFi connection, ZealousEdge. What phone do you have? Is your phone unable to connect to any WiFi network? If you can, please try deleting the saved WiFi network and re-adding it.
AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I had an update message on my phone and I clicked yes to update. Now the phone has a picture of itunes and usb connection, but can't be used. itunes says I have to restore my phone, but will lose all the data. Is there anything else I can do? I really don't want to lose all my pictures and other data.
It's in recovery mode. There is nothing left on the phone at all. If you didn't back it up before you started, your data is gone.
you have no choice but to restore at this point. -
when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
how do i get message+ on my pc... my phone has crashed and i cant get my text messages from it.... please help
mandingo8005,
Look no further help is here! Let's get those text messages going on your computer. You need to download the desktop client http://www.verizonwireless.com/wcms/consumer/products/verizon-messages.html to your computer to use Message +. Were you already using Message + on your phone?
What phone do you have? You mentioned the phone crashed. What issues are you having with the phone?
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I have an iphone 4 and upgraded to ISO6. aLL WAS WELL UNTIL mONDAY WHEN i WAS UPDATING 2 aPPS AND MY PHONE FROZE. i TRIED SOFT RESET AND THEN MY PHONE HAS NOW FROZEN ON THE aPPLE icon and I cannot go further. I cannot sync to pc as my phone is not recognised. Hlep!
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
My computer has crashed and i have to buy a new one, how do i put my creative cloud on my new laptop? I paid for a year of having the programs
Please do not worry. You can just download it from Creative Cloud Help | Install, update, or uninstall apps.
You have to activate it with your Adobe ID.
In case the CC has been activated two time, you will have to use the option to deactivate the CC from previous install .This prompt will appear when you will try to activate the CC. Once you choose this option it will allow you to activate the CC on the new machine.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
Rajshree -
I was sync'd up to the cloud. i hit disconect and now my phone is not picked up by my itunes
my phone was synced up to the cloud. i accidentaly hit eject in the devices menu and now my phone cannot connect to my itunes
Hi Go to Bluetooth on the device you are trying to connect to and click forget this network Then try to reconnect again. Cheers Brian
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iOS 5.1.1 Software Update - just tried to update and it didn't work! Got to the final stages and was presented with error 1602! My screen now has the frozen image of the itunes logo and usb thing. Happened once before - funnily enough when doing an update back in November - I had to visit an Apple store to have the phone restored. Would appreciate any advice as I would like to avoid another trip to the apple store.
found the real problem.
In my laptop where it couldn't detect the iphone and ipad, this folder is missing:
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
The ipad was wrongly using a microsoft driver.
I found the correct drivers in:
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.inf_amd64_neutral_c111a aecb61e9a2b
Copy the contents to
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
After that, I had to update the driver for Ipad in device manager.
Ipad was found under: "Removable Devices", as a storage device.
Once that is fixed, itunes can detect ipad, and I can restore it.
Apple should really look into ensuring that folder doesn't go missing during itunes update process. -
Downloaded new ios 7.0.4, now i phone 5 is in recovery mode and wont come out.
So i downloaded the new ios download 7.0.4 and my phone restarted and went straight into recovery mode, everytime i try to restore the settings with i-tunes a message appears saying 'the i-phone could not be restored. an unknown error has occured (3194)' what does this mean and how can it be fixed? Would the apple shop genius be able to resolve this problem as it occured while downloading the new software?
See the following. Do not omit the Additional Information paragraph.
Try changing the DSN for Google DNS servers.
Using Google Public DNS - Public DNS — Google Developers
Try on another computer/another network -
I WAS INSTALLING THE IOS6 UPDATE ON MY I PHONE 4S AND THE SCREN TURNED BLACK NOW WE CANNOT GET IT TO COME ON OR DO ANYTHING ANY IDEA WHAT I NEED TO DO
you may put your device in dfu mode then connect it to itune ,after that there may be a message come up and say you have to restore your device. Restore your device to 5.1.1 then when you finish update it from itune not from your device directly.
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Not sure what just happened. The phone was fine, I put it down for 10 minutes, and now it's completely dead.
I reset the phone by holding down the power button and the back button until the apple icon appeared on the screen, and it has been working since.
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My screen is frozen with a picure of a plug trying to connect to an iTunes icon. I can't reboot my phone or sign on to iTunes. When I callmy cell phone number the call goes straight to voice mail! What happened? How do I get rid of the screen on my iPhone? Help please.
Thanks for any advice.There are multiple reasons why the update failed, unless you can provide an error message/code that came up then nodbody will know.
Now your iPhone is in recovery mode and will now need to be connected to a computer with iTunes and restored to factory settings. This will install the update at the same time.
If you have a back up of the iPhone before the issue occurred then after the restore to fqactory settings you can restore the back up to the iPhone. If there was no back up then I'm sorry your data is gone.
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