HT1222 I am having issues with my iphone 4- it keeps locking up and giving me a black screen when i am trying to use it. i took it to the at&t store where they told me i needed to update it. I have the version 4.3.3 and i am unable to do anything else,h

I have an iphone 4g and i am having problems with it locking up at times. It will lock up and give me a blank screen. When I took it to my local AT&T store they advised me to update it. I am using the version 4.3.3 and I have tried to sync to Itunes, but have been unsuccessful. I have not been able to update it at all. When I plug in my phone to the computer, it will not sync at all. Any suggestions?

Oh boy! Acting kind of weird seems to be an understatement, aquaequus!
What type of troubleshooting were we able to do with you? I want to make sure that we can get some sort of resolution for this problem.
It is quite possible the battery door may get your phone in working order again. I'm not sure if the store has it in stock, but it is available in our warehouse for $14.99 which can be ordered via customer service.
Tamara H.
Follow us on Twitter @VZWSupport

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I have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa

i have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa

Warranty and support is only valid in the country of origin. The only exception being the EU where a device bought in any EU country can get warranty or service in any EU country.
Warranty is determined by device (serial number), no documentation required.
Apple does not repair devices, they replace them. For that reason, ensure the device is backed up and any pictures take with the device are copied off the device prior to going in for service.

HT201210 The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when conn

The iPod "iPod" could not be restored. An unknown error occurred (1).This is my Ipod 32 GB, which is out of warranty and is 1G-A1213 and had gone kaput, after having issues with iTunes Software as it was not able to run Music on my IPod when connected.
I have wasted my precious 2 days and nights and am lost all my hope...APPEAL TO ALL GEEKS TO RESOLVE MY ISSUE ON HUMANITARIAN GROUNDS ATLEAST WITH SOME VALID TIME OF YOURS.
All mails can be sent to [email protected]
Restore of Ipod back up is present...but is not getting restored due to some iTunes issue with playing my music files.It says restoring and extracts but failes in 1 min with the said error.

Other users and reported error 1 but I have not seen a solution.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Having issues with my iphone 5 on wi-fi- does not automatically pick up wifi and doesnt remember passwords

I just picked up my iphone 5 yesterday and I am having issues with wifi.
When I tried wifi for the first time I selected my home network and entered in the password for the network and found out the following issues:
1) if you turn off wifi or turn on airplane mode or off, and then turn on wifi again - the phone does not remember the network's password and I have to re-enter it evey time plus manually select it
2) when wifi is on, not automatically detected nor does it select my network on its own have to manually go in and select a network
Help! Do I need to call Apple? Anyone else getting this?

I just managed to figure out the problem here. What you have to do is manually add the network by selecting "Other..." and filling in the information instead of selecting the item from the list of networks.

Having issues with my iphone 5c not hanging up calls

for the last few weeks, when I use my Iphone to speak to someone, I have been having issues with it not ending the call. it seams the end button is not responding. any one else having this issue besides my husband and I?

Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

HT1222 I am having problems with my iPhone. It won t turn on, I believe it was charged , it has

I am having problems with my iPhone. I tried charging it nothing happened. It did not fall, it just shut down?

try doing a reset, hold down the home/power button together until you see the apple logo and then release. Then wait for you phone to boot back up.

I am having serious issues with my iPhone 4s, phone constantly locks up

It locks into speaker phone mode all of the time and people can't here me on the other line. The only way to fix is to restart the phone. Happens with Blue tooth and headphones. No idea what is going on. Also having issues with browsing the web. Locks on Espn.com all of the time. Any thoughts?

weird, i would try to restore through iTunes and set up as new as a test.

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Is anyone else having issues with purchased music from I tunes? Every song I recently purchased is only 1:30 long.

Not having any of those.

Is anyone having issues with their iPhone 5 music controls in a 2012 Hyundai Accent, both on Bluetooth and using a headphone or USB cable? My music plays but I cannot skip songs without physically using the iPhone 5 controls. Thanks!

Hello,
I have an AT&T iPhone 5 purchased from an AT&T store - it is a normal phone, no changes, no jailbreaking. I tried using my phone and my girlfriend’s iPhone 5 with the USB auxiliary cable in my 2012 Hyundai Accent. No matter what connector I use (headphone, USB, auxiliary) it doesn't charge or allow me to use the Hyundai’s controls to change music. Music will play through the Bluetooth system, but I cannot control the music unless I physically touch my iPhone. My iPhone 4 has a USB auxiliary cable and works perfectly; it charges and I have full control of my music without having to touch my phone. Nothing works even if I use the adapter that connects the iPhone 4 charger end to the iPhone 5. The picture below shows the iPhone 4 USB cable but it needs to have the (blue) iPhone 5 adapter.
Here’s the best part of this whole situation. I was told by Hyundai Customer Care that there is a specific USB cable available for my iPhone and that I need to contact a dealer. However, two Hyundai dealerships have told me that they do not have a cable, that Apple has not made a cable for the iPhone 5, and that I need to contact Apple directly or order it from an Apple store. It gets better. I contacted an Apple Store and they told me to contact Hyundai. I explained what I wrote above and they put on a call with Apple Customer Care. After 37 minutes on the phone with Apple, they still couldn't give me a satisfactory answer on how to get this cable or if they even had a cable (Case ID 505467409).
So here is the magical question: Is there a working adapter for the iPhone 5 that connect to a 2012 Hyundai Accent? It needs to play music, charge the phone, and work with the car’s controls. Thanks!
-sam

The problem is that you're using an uncertified lightning to 30-pin connector (the blue cable). If you purchase the 30-pin to lightning cable (either online, at an Apple store or an authorized dealer) it should work fine.
I have a 2011 Tuscon and tried the lightning to USB cable that came with the phone - no dice. Talked to my local Hyundai dealer and they don't have an eta on the Hyundai lightning cables (I'm sure it's in the works).
Lightning to 30-Pin Adapter (0.2M)
Part Number: MD824ZM/A
http://store.apple.com/us/product/MD823ZM/A/lightning-to-30-pin-adapter?fnode=48
$29 in the US store, $45 in Canada (yes, even though our dollar has been par for years)

Having issues with getting SQL Server Express to start services and run.

Good afternoon everyone,
I have been working on a 2012 R2 server getting ready to move databases to new hardware. I had SQL Server Express 2008 R2 running on this server with no issues. I was handed another software package that ran SQL Express 2012 and had to for compatibility
reasons. I have had multiple versions run on Server 2012 before with no issues. This time, not so lucky. When the installer from the updated package put on SQL Express 2012 it completed with errors ( error log posted at the end of post) and
would not allow me to run software. I then tried the db that I had installed on 2008 R2 and it also gave the same error as the 2012 version. IN basic terms the required services attempted to start and shut back down again. I have received
Error 1068 about database handles and error %%945. I know this db has plenty of space and the permissions were added for the Admin account to access both db's. I then uninstalled both versions and tried again, with the same errors listed when
I tried to start the services. I am thinking that a clean install would fix the issue however I am not certain what files/folders/reg entries need to be deleted or modified. I have researched all the errors I can find, however I am very
new with SQL anything so I know I am missing something. I also do not have an "E:" drive on this server (not sure why it is going there). Input would be very welcome as I am not certain where to go from here.
Thanks,
Matt
Error Log follows, server and domain names have been blacked out with ****.
2015-04-15 11:57:55.16 Server Microsoft SQL Server 2012 (SP1) - 11.0.3128.0 (X64)
Dec 28 2012 20:23:12
Copyright (c) Microsoft Corporation
Express Edition (64-bit) on Windows NT 6.2 <X64> (Build 9200: ) (Hypervisor)
2015-04-15 11:57:55.16 Server (c) Microsoft Corporation.
2015-04-15 11:57:55.16 Server All rights reserved.
2015-04-15 11:57:55.16 Server Server process ID is 4104.
2015-04-15 11:57:55.16 Server System Manufacturer: 'HP', System Model: 'ProLiant ML350p Gen8'.
2015-04-15 11:57:55.16 Server Authentication mode is WINDOWS-ONLY.
2015-04-15 11:57:55.16 Server Logging SQL Server messages in file 'C:\Program Files\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Log\ERRORLOG'.
2015-04-15 11:57:55.17 Server The service account is 'NT AUTHORITY\LOCAL SERVICE'. This is an informational message; no user action is required.
2015-04-15 11:57:55.17 Server Registry startup parameters:
-d C:\Program Files\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\DATA\master.mdf
-e C:\Program Files\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Log\ERRORLOG
-l C:\Program Files\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\DATA\mastlog.ldf
2015-04-15 11:57:55.17 Server Command Line Startup Parameters:
-s "SQLEXPRESS"
2015-04-15 11:57:55.48 Server SQL Server detected 1 sockets with 6 cores per socket and 12 logical processors per socket, 12 total logical processors; using 8 logical processors based on SQL Server licensing. This is an informational message;
no user action is required.
2015-04-15 11:57:55.48 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required.
2015-04-15 11:57:55.48 Server Detected 8157 MB of RAM. This is an informational message; no user action is required.
2015-04-15 11:57:55.48 Server Using conventional memory in the memory manager.
2015-04-15 11:57:55.68 Server This instance of SQL Server last reported using a process ID of 7840 at 4/15/2015 11:57:47 AM (local) 4/15/2015 3:57:47 PM (UTC). This is an informational message only; no user action is required.
2015-04-15 11:57:55.68 Server Node configuration: node 0: CPU mask: 0x00000000000000ff:0 Active CPU mask: 0x00000000000000ff:0. This message provides a description of the NUMA configuration for this computer. This is an informational message
only. No user action is required.
2015-04-15 11:57:55.69 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required.
2015-04-15 11:57:55.72 Server Software Usage Metrics is disabled.
2015-04-15 11:57:55.73 spid5s Starting up database 'master'.
2015-04-15 11:57:55.79 spid5s 20 transactions rolled forward in database 'master' (1:0). This is an informational message only. No user action is required.
2015-04-15 11:57:55.79 spid5s 0 transactions rolled back in database 'master' (1:0). This is an informational message only. No user action is required.
2015-04-15 11:57:55.80 Server CLR version v4.0.30319 loaded.
2015-04-15 11:57:55.86 spid5s Service Master Key could not be decrypted using one of its encryptions. See sys.key_encryptions for details.
2015-04-15 11:57:55.89 Server Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\.
2015-04-15 11:57:55.91 spid5s SQL Server Audit is starting the audits. This is an informational message. No user action is required.
2015-04-15 11:57:55.91 spid5s SQL Server Audit has started the audits. This is an informational message. No user action is required.
2015-04-15 11:57:55.94 spid5s SQL Trace ID 1 was started by login "sa".
2015-04-15 11:57:55.94 spid5s Server name is '********\SQLEXPRESS'. This is an informational message only. No user action is required.
2015-04-15 11:57:55.96 spid5s Failed to verify Authenticode signature on DLL 'C:\Program Files\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Binn\ftimport.dll'.
2015-04-15 11:57:55.96 spid5s Starting up database 'msdb'.
2015-04-15 11:57:55.96 spid9s Starting up database 'mssqlsystemresource'.
2015-04-15 11:57:55.96 spid5s Error: 17204, Severity: 16, State: 1.
2015-04-15 11:57:55.96 spid5s FCB::Open failed: Could not open file e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\MSDBData.mdf for file number 1. OS error: 3(The system cannot find the path specified.).
2015-04-15 11:57:55.96 spid5s Error: 5120, Severity: 16, State: 101.
2015-04-15 11:57:55.96 spid5s Unable to open the physical file "e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\MSDBData.mdf". Operating system error 3: "3(The system cannot find the path specified.)".
2015-04-15 11:57:55.96 spid5s Error: 17207, Severity: 16, State: 1.
2015-04-15 11:57:55.96 spid5s FileMgr::StartLogFiles: Operating system error 2(The system cannot find the file specified.) occurred while creating or opening file 'e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\MSDBLog.ldf'.
Diagnose and correct the operating system error, and retry the operation.
2015-04-15 11:57:55.96 spid5s File activation failure. The physical file name "e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\MSDBLog.ldf" may be incorrect.
2015-04-15 11:57:55.99 spid9s The resource database build version is 11.00.3000. This is an informational message only. No user action is required.
2015-04-15 11:57:56.02 spid12s A self-generated certificate was successfully loaded for encryption.
2015-04-15 11:57:56.03 spid12s Server is listening on [ 'any' <ipv6> 53345].
2015-04-15 11:57:56.03 spid12s Server is listening on [ 'any' <ipv4> 53345].
2015-04-15 11:57:56.03 spid12s Server local connection provider is ready to accept connection on [ \\.\pipe\SQLLocal\SQLEXPRESS ].
2015-04-15 11:57:56.03 spid12s Server named pipe provider is ready to accept connection on [ \\.\pipe\MSSQL$SQLEXPRESS\sql\query ].
2015-04-15 11:57:56.04 spid12s Dedicated administrator connection support was not started because it is disabled on this edition of SQL Server. If you want to use a dedicated administrator connection, restart SQL Server using the trace flag 7806.
This is an informational message only. No user action is required.
2015-04-15 11:57:56.04 Server SQL Server is attempting to register a Service Principal Name (SPN) for the SQL Server service. Kerberos authentication will not be possible until a SPN is registered for the SQL Server service. This is an informational
message. No user action is required.
2015-04-15 11:57:56.04 Server The SQL Server Network Interface library could not register the Service Principal Name (SPN) [ MSSQLSvc/********.****.local:SQLEXPRESS ] for the SQL Server service. Windows return code: 0xffffffff, state: 53.
Failure to register a SPN might cause integrated authentication to use NTLM instead of Kerberos. This is an informational message. Further action is only required if Kerberos authentication is required by authentication policies and if the SPN has not been
manually registered.
2015-04-15 11:57:56.04 Server The SQL Server Network Interface library could not register the Service Principal Name (SPN) [ MSSQLSvc/********.****.local:53345 ] for the SQL Server service. Windows return code: 0xffffffff, state: 53. Failure
to register a SPN might cause integrated authentication to use NTLM instead of Kerberos. This is an informational message. Further action is only required if Kerberos authentication is required by authentication policies and if the SPN has not been manually
registered.
2015-04-15 11:57:56.09 spid9s Starting up database 'model'.
2015-04-15 11:57:56.10 spid9s Error: 17204, Severity: 16, State: 1.
2015-04-15 11:57:56.10 spid9s FCB::Open failed: Could not open file e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\model.mdf for file number 1. OS error: 3(The system cannot find the path specified.).
2015-04-15 11:57:56.10 spid9s Error: 5120, Severity: 16, State: 101.
2015-04-15 11:57:56.10 spid9s Unable to open the physical file "e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\model.mdf". Operating system error 3: "3(The system cannot find the path specified.)".
2015-04-15 11:57:56.10 spid9s Error: 17207, Severity: 16, State: 1.
2015-04-15 11:57:56.10 spid9s FileMgr::StartLogFiles: Operating system error 2(The system cannot find the file specified.) occurred while creating or opening file 'e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\modellog.ldf'.
Diagnose and correct the operating system error, and retry the operation.
2015-04-15 11:57:56.10 spid9s File activation failure. The physical file name "e:\sql11_main_t.obj.x86release\sql\mkmastr\databases\objfre\i386\modellog.ldf" may be incorrect.
2015-04-15 11:57:56.10 spid9s Error: 945, Severity: 14, State: 2.
2015-04-15 11:57:56.10 spid9s Database 'model' cannot be opened due to inaccessible files or insufficient memory or disk space. See the SQL Server errorlog for details.
2015-04-15 11:57:56.10 spid9s SQL Trace was stopped due to server shutdown. Trace ID = '1'. This is an informational message only; no user action is required.

Hi HMLunger,
Did you install the SQL Server instance successfully? If not, please help to post the summary and detail logs for analysis. By default, the logs can be found in: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log.
However, if you fail to start SQL Server Express service after successfully installing SQL Server,
you might have to change the paths of the files by running the following scripts from the command prompt. For more details, please review this similar
thread.
NET START MSSQL$SQLEXPRESS /f /T3608
SQLCMD -S .\SQLEXPRESS
ALTER DATABASE model MODIFY FILE (NAME = logical_name , FILENAME = 'new_path\os_file_name');
ALTER DATABASE model MODIFY FILE (NAME = logical_name , FILENAME = 'new_path\os_file_name');
go
exit;
ALTER DATABASE msdb MODIFY FILE (NAME = logical_name , FILENAME = 'new_path\os_file_name');
ALTER DATABASE msdb MODIFY FILE (NAME = logical_name , FILENAME = 'new_path\os_file_name');
NET STOP MSSQL$SQLEXPRESS
In addition, you can follow the steps in this KB article to uninstall SQL Server.
Thanks,
Lydia Zhang
Lydia Zhang
TechNet Community Support

I need to restore from last backup because my iPhone is having issues. I'd like to keep certain pictures and videos from my iPhone app: Video Safe. If I do restore from last backup, will the pics that I put on the app after my last backup still be on it?

My iPhone keeps switching between turning wheel and iPhone logo so I need to restore from last backup. I just really want to keep certain videos and pictures from the Video Safe app which were added to it after the last backup.

Try this First... You will Not Lose Any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430

I am having issues with my iphone 4s. Recently it started freezing on me then it crashes.

Recently my phone started freezing, then it will occasionally crash. I am unable to connect it to my wifi and it will drop calls. I was wondering if I restore it will I oose all my phone numbers I have stored or do they get backed up to itunes?

No. They are not stored in itunes.
Your contacts should be on your computer. The iphone just alows you to take what is on your computer with you.
They are in whatever program you have selected to sync them with.
iPhone User Guide (For iOS 6 Software)

I having issue with my Iphone 4 while playing music its taking too much time to play

I am using Iphone which is taking too much time to play music & some time its shows one album cover and playing others song please help and let me know whats the issue

Hello Sanjay,
I would recommend steps 1, 3, and 5 from our iPhone Troubleshooting Assistant found here: http://www.apple.com/support/iphone/assistant/phone/#section_1
Here is step 1 to get you started.
Restart iPhone
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next.
Take care,
Sterling

Is anyone having issues with your iphone even finding wifi since the newest update? My phone will not even acknowledge a wifi exists anymore. I have tried all the recommended fixes thus far.

I can no longer connect to wifi with the my phone. This is very troubling. I am planning on getting a new non-apple phone.

Hi there jmichel216,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
-Griff W.

Having issues with 13" MacBook Pro. Running very slow and blank screen and sleep mode.

Bought my MBPro summer 2009. About a month / 6 weeks ago it began to run extremely slow at points. Now it is running poorly and getting very slow on a daily basis, to the point where it will not open applications, documents or even web pages for in excess of 5 minutes. I'm beginning to lose patience!
Also at the exact same time of these performance issues occuring, my MacBook Pro will not awaken from sleep mode when the lid is closed. Showing a blank dark screen and having to hard reset in order to boot up my system again and get it running.
What is the best solution in order to resolve these issues?
Your help is greatly appreciated.

Did you run Disk Utility>First Aid? If so what were the results? This is a copy of mine, note that the bottom line says: The partition map appears to be OK:
Ciao.

HT1222 I am having issues with my iphone 4- it keeps locking up and giving me a black screen when i am trying to use it. i took it to the at&t store where they told me i needed to update it. I have the version 4.3.3 and i am unable to do anything else,h

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