HT1222 I have tried to download iOS7 but the iTunes keep asking me to upgrade iTunes version 11.5 and my one is 11.5 so when I clicked it says no update available. Could you please help me? many thanks.
I have tried to download iOS7 but the iTunes keep asking me to upgrade iTunes version 11.5 and my one is 11.5 so when I clicked it says no update available. Could you please help me? many thanks.
Hi bodeboni!
You will probably want to download the newest version of iTunes (iTunes 11.1) directly from Apple and install it on your computer if you are having issues updating. The link for the download can be found here:
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Thanks for using the Apple Support Communities!
Cheers,
Braden
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If she's low on space on her iPad, she'll have to delete something to make more room. Once option is to import some or all of her photos and videos to her computer and delete them from the iPad (see http://support.apple.com/kb/HT4083). Another is to sync some of her music or other media off the iPad using iTunes.
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Your iPhone doesn't require as much power to charge as your iPad needs so there is a possibility that the charge could have a problem even though you were able to charge the phone. If you can try a different power adapter and still have no luck, then the only thing left - IMO - is to contact Apple support and see what they advise.
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* [[backing up and restoring bookmarks]]
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Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0013AC2C0E8DEF50
Current user is an administrator.
The current local date and time is 2012-06-12 20:13:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 12 19:48:36 2012
Lease Expires: Wed Jun 13 07:48:36 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.Well, you do not mention what computer OS you are using, so here are the support documents for both.
Windows: http://support.apple.com/kb/TS1538
OS X: http://support.apple.com/kb/TS1591 -
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App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
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(100546) -
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