HT1267 Iphone restoration issue

Hi
I was restoring my iphone via itune and the restoration was not completed due to incomplete disk space. I cleared the disk space and restarted itune. When I tried to syn it again, I received this error message: this iphone cannot be used because apple mobile service not started. How to resolve this issue?
Regards
Ken

Make sure you've got atleast 2-3GB space on the hard drive of the computer where your operating system is installed.
Download the latest version of iTunes : http://www.apple.com/itunes/download/
After installing, try restoring the iPhone once again
This should solve your issue!

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IPhone Restore issues

Hello Support Team,
I was not able to test my iOS apps on my iPhone 4 since last 2-3 days.When I connect my device to Mac, iTunes shows two options either restore my iPhone or Update it to latest iOS 7.I updated my device to iOS 7 but still I was not able to remove the device(iOS 6.1.3) and xcode(4.5) version compatobility issue.So Today I restore my iPhone after having a backup of data.But after successful restoration iTunes shows following messages.
This iPhone is currently linked to an Apple ID (s●●●●●@m●●●●●.com). Sign in with the Apple ID that was used to set up this iPhone.
But I don't know either my apple id or Password which I had used to register my device.
So please tell me the solution.

Did this happen because i restored the software with the non-original sim card?
No.
Will it work again once at&t assigns a new sim card to it?
Doubtful. You will need to get a new SIM card from AT&T to activate the iPhone for your girlfriend's line/number with AT&T. After inserting the new SIM card in the iPhone, when connecting the iPhone to iTunes you will be prompted to activate the iPhone with AT&T, but if there is a problem with the iPhone, which based on the error message provided there seems to be a problem, you probably won't be able to activate or use the iPhone.
Is there an Apple store nearby?

HT201442 Iphone Restore Issues

My Iphone 4, is in recovery mode, but my computer says it is not eligible for restore. Is there anything that I could do?

Did you already follow the steps in the article you have linked above?
Resolve communication issues
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build"
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

Replacement iPhone Restore issues

Yesterday i received a replacement iPhone and when i got home i restored it to my previous backup, however after the restore it brings me back to the set up your iphone page, where i can only pick to restore from backup or set up new, what gives?

Nevermind i figured it out, mods please delete

HT201210 Help! iPhone restore issues

i tried to update my iPhone 3G and in the process there was an error. it prompted me to restore..so i did. when trying to restore, the phone needs a sim card to continue the process. my sim card does not work so iPhone was not activated. Does this mean my phone is locked? Any thoughts and suggestions what can be done?

The iPhone has to be activated before you can do anything with it. In order to do this on a GSM phone you have to have a valid sim card in it. The sim card doesn't have to be activated, it just has to be valid and present. If your phone is locked to a specific carrier the sim card has to be from that carrier. If you don't have one, or if yours is damaged, borrow one from someone else or contact the carrier it is locked to to see if they would give or sell you a deactivated sim card for this purpose. If you phone is officially unlocked, any sim GSM card will work.

HT4528 iphone restore issues

I am attempting to restore my iphone but it will not connect to the coputer. As soon as I disconnect from the charger It shuts down.

Press the “Home” button on the front and the “Sleep/Wake” button on the top of the iPhone. Hold both buttons down for a minimum of 15 seconds, or until the device turns off. Then release both two buttons.
<Link Edited By Host>

New iPhone Restore issues

My new iPhone isn't recognizing my new number when I plug it in to iTunes. It downloaded all of my apps, but still says no service. I've reset it and tried to redo the restore 3 times now. Any pointers?

Was it activated with the carrier?

IPhone: 1.1.4/Restore Issues

I'm trying to upgrade my iPhone to 1.1.4 on my MacBook Pro. I successfully download the package and the software extracts, but when it gets to the "backing up iPhone" screen, it appears to hang and then after a couple minutes my iPhone restarts and I get "iTunes could not sync because iPhone is disconnected." What the ****?
I've tried updating on 2 Macs--NO GO!
I've tried restoring on 2 different Macs--NO GO!
I've connected it to a PC and tried updating and restoring--NO GO!
I've trashed the updates in my library\itunes\iphone software updates--NO GO!
I've created a second account and tried using the new iTunes--NO GO!
I have a lot of text messages that I'd like to save with Syphone so I don't want to do a hard reset on the iPhone itself unless I absolutely have to. Does anyone have any ideas as to what I can try next?
Remixlab

Not an expert by any means but I did go thru a pretty hectic time getting my iPhone--sync issue right.
Try Opening iSync. --->open preferences ---->reset sync history.
Reset your phone.
(Not sure if running disc utility will help--->repairing disc permission.) can't hurt.
Restart your computer.
Sync. w iTunes.
Hope this helps... The calvary will be here soon.

ITunes Match is having errors d/l songs to my iPhone 4s. Then I can't delete them, and it says some songs are playing when they aren't. I've restored my iPhone, same issue.

iTunes Match is having errors d/l songs to my iPhone 4s. Then I can't delete them, and it says some songs are playing when they aren't. I've restored my iPhone, same issue.

According to this article Using iPhone on an airplane you should be able to listen to music with Airplay Mode enabled.
Make sure you have Music switched on in Settings > Store or your music won't download via Wi-Fi.

IPhone 4S issues with wi-fi and iMessage & Apple support

Against my better judgement and experience I bought an Apple iPhone 4S when it was released. I should have remembered the extensive pain I experienced with Apple's so-called "support" when I had iPod/iTunes issues but I bought into the promise and the hype by Apple's marketing. I'm still wondering why this product includes only 90 days of support if Apple is so confident in it's reliability. So I was having increasingly frequent problems with my iPhone connecting or remaining connected to known strong and good wi-fi connections. It would arbitrarily disconnect from my wi-fi and go to a 3G connection which of course causes me to use data on my Verizon data plan. Usually I didn't notice the change in connection until I was waiting far too long for the requested information to show up. As you can imagine, that issue will push me towards exceeding my data plan quckly and thus cost me more money on my Verizon bill. Not acceptable.
Then in the last two weeks I started having an issue with iMessage/IM in being able to reply to messages. I could read them, I could open and close the app, but once I tapped in the field to type my reply it froze. I could not type anything. I could close and reopen the app, same problem again.
So I set up a call with Apple's glorious support system for which I had only a few days left on my extensive 90 day support term. The lady that called me was friendly and fun to talk to. No issues there. She had me initiate a backup after checking a few things. Because the backup was going to take about 20 minutes, she asked if she could call me back. I was fine with that, no need to make small talk for that amount of time. I got a call back but it was from a guy at another location. This concerned me but he said he had all the notes so I was hopeful. He advised me that if there was some corrupt SW on my iPhone, restoring would only put the problem back on my phone. I'm a sales guy in the IT industry, so I bought that. He said he was going to set my phone back to "new" as if I just bought it, then would restore all my apps, settings, contacts etc back to my phone. It was a big leap of faith for me, but I went along because they are supposed to be the experts. After spending close to an hour on the phone with this guy, who was also polite and fun to talk to, he has me start the restore process and waited on the phone with me for a while. The process was taking quite a while, I think around 30 in total so about 20 min into the process he has me stop the restoring session and tells me I can restart it later. He wants to check that my wi-fi is working. It was, so he asked if there was anything else I needed. I said just to put my phone back to the way it was with my apps, contacts, music etc. He told me that would complete when I finished the restore. I had to go to my company's office for the afternoon and spent much of that time resetting everything that was on my phone to how it was before. I noticed that the iPhone had pulled every single contact from my Outlook db on my personal computer (where iTunes resides) and all the contacts that I had set up on my iPhone were gone unless they were also in my Outlook. The really aggravating part of this issue is that I have about 800 contacts in my Outlook, many of which are people I don't want or need to have on my phone. The contacts I had entered on my iPhone over the past almost 3 months were the people I call or call me. All that data appears to be gone. I have since restored twice and the same thing occurs, everything is set back to "new" status and nothing is the way it was. I am now so angry I could crush this phone with a hammer and switch to the competition. Neither of the very nice people who "helped" me told me I would lose any information. In fact, both assured me my phone would be back to the same setup I had previous to their help.
I ask you folks at Apple, what is the use of backup if it doesn't back up AND restore all the information? We have a saying in my business, "you can back up the entire world, but how well can you restore?". I don't know if some step was missed along the way, or I initiated a restore from an incorrect target, but I am not a happy customer. Add to that the fact that I'm locked into a 2 year contract on this thing, and have had issues with poor support before and I'm pretty angry. I've gone into my local Apple store to ask a question about my iPhone's capability. It was a simple question that required only a "yes" or "no" answer and I would have been fine either way. What I got from the pasted on smile Apple associate was a sales pitch on the product I was showing her! Continously smiling and telling me the world is beautiful does not answer questions or resolve issues. I was eager to buy an iPad in the near future but with the pain I seem to get everytime I buy an Apple product, that purchase is never going to happen. You can block me here, blacklist me or whatever you like to do to keep people from reading negative comments about Apple, but I will be posting this same story elsewhere as well. For the amount of profit you make from these devices, I expect much better service and much less aggravation.
Sincerely,
Rick S.

The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.

HT201263 Hi my iphone 5 is on recovery mode and I connect it with the computer but it's failing to restore the device the message is showing iphone restore failed!!!!!

Hi my iphone 5 is on recovery mode and I connect it with the computer but it's failing to restore the device the message is showing iphone restore failed!!!!!

Hi Bobi1346,
Thank you for visiting Apple Support Communities and for including the error number you are getting.
There's an article for troubleshooting that error.
iOS: Restore errors 4005, 4013, and 4014
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Learn more about updating OS X.
Learn more about updating Windows.
Restore using another USB cable.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
Take care,
Nubz

Restored iPhone using find my iPhone restore

Hello,
I recently restored my iPhone using find my iPhone restore and when I did this an apple loading screen came on and then the reboot logo that spins around replaced that. That logo has been spinning for a good three hours and when I try going into recovery mode it repeats the process by instantly turning back on with the rebooter.
Please help,
will41100

Hello there, will41100.
The following Knowledge Base article provides some great steps to try for troubleshooting your issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I'm having restore issues, help please!!!

this has probably already been answered, but got new 8gb iphone today plugged it in etc it crashed tried to reboot and reconnect to itunes, told to restore tried failed error code 13 checked forum changed usb bingo it starts to restore, now though the progress bar on the phone is full but on itunes it's saying it's still waiting for iphone been like this for almost an hour can anyone help, i've not even made a phone call from it yet!
Message was edited by: sscsukltd

sorry... can't help, not having these "restore" issues (yet...) and I've done 4- Restore to Backup the past week and two "restore to new Phone" and no issues... other than the fact that with a "Restore to New Phone" my 3rd party data app's are not "recoverable" as with the "restore to backup"

I am in process of restoring an iphone4 to its default settings after getting approval from my carrier to unlock it. Using itunes, it is saying "verifying iphone restore" and hasbeen stuck there for about 2 hours.

I amtrying to restore an iphone4 to its original default settings after obtaining approval from my carrier. I am using itunes and following instructions given. It has been stuck on "verifying iphone restore for about 1 1/2 hours with no movement in the bar across the phone itself. Task manager is showing very little activity. I have internet connectivity. Is this an issue here or with apple? Thanks.

Thanks. Finally unhooked the phone and then tried again. This time it went into recovery and reloaded all as it should have and gave me the "unlocked" message which was what i wanted to see! thanks

HT201210 Hello, I wonder if you can help me. My iphone will not restore. I have downloaded all available downloads and the software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or rec

Hello, I wonder if you can help me. My iphone will not restore. iphone prompted restore in itunes I have downloaded all available Apple downloads and the iphone software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or receive call

Hi, Mangy1.
Thank you for using Apple Support Communities.
Here is the best resource when experiencing issues restoring your iPhone.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If the issue still persists, please reply back with the exact error message received.
Cheers,
Jason H.

HT1267 Iphone restoration issue

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