HT1277 Help-i am not recieving e-mails from a specific sender, even after adding them to my contacts.

I am not recieving messages from a specific sender.  I have added to my contacts, but nothing is recieved. 

Tell us more.
Was it once working and then failed, or has it never worked?
When you try to send mail, do you get an error message, or does the message just sit in the outbox?
What steps have you already take to resolve this, and what results have you achieved?
For example, did you check with bellnet.ca administrators or knowledgebase to see what the proper outbound SMTP server address and settings are, then verify the contents of Settings > Mail, Contacts, Calendars > {bellnetaccount} > Account > Advanced > Mail > Outgoing Mail Server > SMTP > Primary Server > {servername} match that?
(Yes, those settings are buried deep and hard to find at this point. It would have been easier to set them on the initial creation of the account.)

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