HT1277 My settings appear correct but I cannot receive or send mail
My mail settings are all correct but I cannot send or receive mail since I switched ISPs to Suddenlink. Is this a problem with Suddenlink?
Troubleshooting Apple Mail
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
Similar Messages
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Trying to publsh changes to my website. I get a message "There was an error communicating with the FTP server. Try again later, or check with your service provider." I did, and all my settings are correct, but still cannot publish.
Any other ideas?Most likely you are suffering from a bug in iWeb that doesn't let you publish websites if an image you have added to your site begins with space. You can either search for that image and remove it.
<Link Edited by Host> -
TS3276 cannot receive or send mail, server off line "ssl off" how do I turn ssl on?
Cannot receive or send mail. Server off line "ssl off " . how do I turn on ssl?
Hello there, gillaf.
To turn adjust your SSL settings the following Knowledge Base article will be of assistance:
Mac OS X Mail: About Secure Email Communications (SSL)
http://support.apple.com/kb/TA25586
Setting up Mail for SSL
Important: These steps require Mac OS X 10.1.3 or later.
1. Open the Mail application.
2. Choose Preferences from the Mail application menu.
3. Click Accounts.
4. Select an account name, and click Edit.
5. Click the Account Options tab.
6. Click the Use SSL checkbox to enable this option.
Selecting the checkbox will auto-populate the default port numbers. If there is a non-default port number already present, it will not change. You can manually enter a number if your ISP gave you a different port number. Be sure you enter the correct port for your mail server here when selecting SSL, even if it auto-populates a default number.
Note: If SSL is accidentally set up when it should not be, or is configured using the incorrect port for your mail server, an alert box with a message similar to this may appear:
"Fetch Error: Couldn't connect to a POP host name mail.apple.com."
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
cannot receive or send mail on mail icon (postage stamp)
Hello Jared,
It sounds like you are not able to send or receive emails in the Mail app on your computer. I found this article for you to help troubleshoot what is happening here named:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thank you for using Apple Support Communities.
All the best,
Sterling -
My mail account is set up correctly but will not receive or send email?
My outlook email account works fine and it has automatically synchronised the set up / account information to my iphone 4s via itunes when syncing. However I cannot receive or send emails! Anyone know of the reason for this?
Do not attempt to sync email accounts. Security features hardly ever allow this to work without any edditing. Contact your email provider to find out the settings and servers they are using for mobile devices and then remove the existing account from settings, mail contacts calendars and create a new acccount there. After the setup is finished check all the settings of the crated acccount to ensure all sections are populated with information. Especialöly it might be neccessary to fill some fields in the smtp primary ßerver settings that are rated as optional.
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Cannot receive or send mail,my setting and pass word are messed upare messed up
cannot not send or receive mail,this is the first time ,iuse my imax,for this transaction.
i tried resetting but ,nothingTo anyone else reading the above question,
The 'answer' to my 'problem' was solved by deleting my 'btinternet.com' e-mail account from my iPad.
You can 're-install' it (as I did) using the 'Yahoo' option, instead of the 'Other' option,
Go to: Settings;
Go to Mail, Contacts and Calenders;
Select ADD another account.
Enter your previous Name, E-Mail Address, and Password, and Description (you can call it what you like), in the box provided.
You SHOULD then see the word 'Verifying......' after you have selected 'next', and then after a few seconds you shoud see four blue tick marks confirming the 'verification' of your details.
This is what happened the first at least eight times I re-installed my account in 'Other' after it had stopped working, and whenever I tried to SEND mail from ***********@btinternet.com, or REPLY to mail sent to me at the same address, I got the the error message:
'Cannot Send Mail',
'The username or password for SMTP: ***********@mail.btinternet.com' is incorrect'
when the username or password were NOT incorrect.
The next four or five times I tried to re-install the account I did not see the word 'verifying....' OR any of the blue tick marks, but I still received the e-mails again that were deleted when the account was deleted - though I still could not SEND or REPLY.
Hope this helps
Bob -
My outgoing email suddendly stopped working. Happened first on my IPhone, msgs were stuck in outbox. This self-corrected, and now my Mac Pro will not send email. It says server not able to send, but I can receive fine. No changes were made. Settings are correct. Any ideas what's wrong?
OK, I thought you'd like to know that I figured it out! Yea.
I reasoned since my iphone is now sending, I would check to see if the exact same settings in the advanced mail area were the same.
The port on my phone was 110, but in advanced mail area on the mac it was 995/SSL.
I clicked on that and it defaulted to 110.
But what is strange is the 110 port is supposed to be for incoming mail (which I was getting fine even tho it had the 995 port) and the smtp outgoing I thought was a defaulted 25 port.
Anyway, when I changed the mac to the 110 port in advanced area, the mail in outbox was immediately sent.
I have absolutely no idea how the port server was changed to 995 SSL on the mac, since no one but myself uses this computer and I certainly didn't change it. Also, it doesn't at all explain the iphone doing the exact same thing a week ago, even tho that port said 110 when I checked. Very strange indeed, but thanks for the help anyone who is reading this and I hope this helps anyone else having a similar problem.... -
HT5361 cannot receive or send mail
I cannot send or receive mail
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
Troubleshooting sending email messages -
I am having difficulty with my mails receiving and sending,I always get the notice, " the.
User name or password for google mail is incorrect, help me retrieve my mails againiOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Cheers, Tom -
Outgoing server settings entered correctly but will not update and tries to send under old settings
I can receive all of my emails correctly but can not send any emails. I have set up under a different program and it works fine. I have tried to update thunderbird by its settings and it does not provide any options?? I am running ubuntu 14.04lts.
My outgoing mail settings are correct but when thunderbird tries to send it uses old settings and does not update to the new mail server.
https://app.box.com/s/i27ulu2zq53iaq444boxoo7dp047qgyt
https://app.box.com/s/ivujudbq64mp8e5fd0pzkv5yt724bzta
https://app.box.com/s/zwj25bxv10sad27fcuov2ters23lcvu8
Thanks in advanceApplication Basics
Name: Thunderbird
Version: 31.4.0
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
Profile Directory: Open Directory
(Unknown location)
Application Build ID: 20150112185638
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.netregistry.net:993, SSL, passwordCleartext
OUTGOING: smtp.netregistry.net:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.netregistry.net:993, SSL, passwordCleartext
OUTGOING: smtp.netregistry.net:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) imap.netregistry.net:993, SSL, passwordCleartext
OUTGOING: smtp.netregistry.net:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap.netregistry.net:993, SSL, passwordCleartext
OUTGOING: smtp.netregistry.net:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) mail.crochead.com:110, plain, passwordCleartext
OUTGOING: mail.crochead.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap.crochead.com.au:143, alwaysSTARTTLS, passwordEncrypted
OUTGOING: smtp.netregistry.net:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (imap) mail3.bigcommerce.com:993, SSL, passwordCleartext
OUTGOING: mail3.bigcommerce.com:587, alwaysSTARTTLS, passwordEncrypted, true
Crash Reports
Extensions
Enigmail, 1.7.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
Lightning, 3.3.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Messaging Menu and Unity Launcher integration, 1.3.1, true, [email protected]
Provider for Google Calendar, 0.32, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 204800
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.4.0
general.autoScroll: true
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 912c1d9f-f79f-4a8b-9bf5-5c273fa7a3c
mailnews.database.global.indexer.enabled: false
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1424651152
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.print_bgcolor: false
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print.print_downloadfonts: false
print.print_evenpages: true
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print.print_margin_bottom: 0.5
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print.print_plex_name: default
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print.print_unwriteable_margin_top: 25
privacy.donottrackheader.enabled: true
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
Graphics
Adapter Description: X.Org -- Gallium 0.4 on AMD KABINI
Vendor ID: X.Org
Device ID: Gallium 0.4 on AMD KABINI
Driver Version: 3.0 Mesa 10.1.3
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC -
After updating to IOS 6.0.1 I cannot copy photos from the iPhoto library to the iPhone. The events appear correctly but the photo count in all the Events is 0
Same problem here, and it's not isolated.
https://discussions.apple.com/message/20228281#20228281
I believe you will find you can again sync Photos if you delete the "iPod Photo Cache", but predict that any subsequent attempt will fail. In my case, the enxt sync removes all the photos again - I've seen other reports of error messages upon sync. Mine just fails silently. :-) -
'Music' displays but won't play. Settings appear correct and iPhone (3G) is selected for output. Startup screen intermittently displays with the lower pause/play volume bar for no clear reason..... developed at the same time as play failure. Ideas????
Thank you for the replies.
Appearane of 'Music' functions (I>> > II <<I, plus volume slider) on the lock/log in screen (when first turning on the iPhone) thus far seems without pattern, i.e. regardless of which if any applications are up in the background, and indeed even when all have been quit.
All visual aspects of 'Music' appear normal after launch including the title scroll across the top in vertical mode. However, while pressing play (>) converts the play (>) icon to pause (II), selected song does not play and the elapsed time bar (upper end between the track count and the repeat/shuffle icons) remains stationary at 0:00 or at any point to which it is dragged. When using home sharing this same problem persists regardless of what output is selected.
Hope that may prompt a thought somewhere. -
My Ipad has stopped receiving emails today. It has IOS7 on it. The settings are correct but says "connection to the server failed" help!
It is the same accout that has been working find for years and just after I updated the software this has happened. My Mac is still receiving and sending via Outlook with the same account and settings. My Iphone 5C has also stopped and I tried deleting the account and adding again (via exchange as it's an exchange accout) the same way I always do and it won't even recognise it to add the settings.
So annoying. Can anyone help?iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Cheers, Tom -
HI
Hi cannot receive or send emails from yahoo account. Tried resetting but nothing helps. Message comes up Cannot find Server,please assist thank you!iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
I have my email set up, I can send, but I cannot receive mail. What could be wrong ?
SMTP is the protocol used to send mail, where IMAP and POP are the protocols used to receive mail. ISPs can have different servers for these protocols.
In this case, the specified receiving (IMAP or POP) server, or the receiving user and password credentials, are likely incorrect.
What does the Connection Doctor diagnostic tool report?
Mail.app's Window menu > Connection Doctor
To check or change the settings, select Mail.app's Mail menu > Preferences... > Accounts and select the account you need to edit in the left column.
The receiving information will be displayed for the selected Account, with either POP or IMAP shown. Confirm with the ISP that your POP or IMAP mail settings are correct per the ISP's recommendations, as well. And in general, IMAP is preferable to POP, if you have the option of using either of those with your ISP.
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