HT1296 my iphone 4 will not sync with my new mac book air. It says that syncing failed to start. Any suggestions?

My iphone 4 will not sync with my new macbook air. It says that syncing refused to start. Any suggestions?  FYI - all my apps and software are updated.
Thanks,
Jodi

Close iTunes. On your phone, double tap the Home button to bring up the multi-tasking bar, tap & hold any app until they all start to wiggle & a red minus sign appears. Tap the red minus sign to remove every app shown. Tap Home button when finished. Re-start your Mac, launch iTunes, connect your phone. See if things work now.

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